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So simple and helpful
Showpo have been so helpful as a first time user. They have assisted me quite quickly with all of my enquires and made the returns process very simple. Thank you!
I will definitely be using showpo again.
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Love it!
Showpo has an easy to use website and I’ve found their sizing to be accurate for my body shape. Everything I’ve purchased so far has been nice quality and easy care. Very happy!
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AmberSydney, NSW
Great Customer Service
Really great, speedy customer service. Always there to answer any questions I have about my order. Thank you!
Super easy to navigate and use website, smooth process and speedy delivery.
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- Verified customer
I fell into a fashion trap! Don’t order from a site called Showpo Poor quality 8.99 to return items store credit only
Hey Friend,
I fell into a fashion trap! Don’t order from a site called Showpo. Dress is:
Poor quality
8.99 to return items
And
Only store credit
I fell for it big time.
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BecMurray Mallee, SA
Excellent customer service
Excellent customer service. Fast reply and was able to help me with my refund and getting what I needed to me as soon as possible. Would definitely recommend and will be purchasing from here again
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Great Customer Care
Customer care agent replied quickly to my inquiry about an issue about a return. The agent was able to provide the return label & packaging slip I needed to complete my return
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Chloe0601South East Queensland, QLD
Excellent Customer Service
Purchased an item that wasn't quite the right fit and due to the current COVID-19 situation had some issues getting to the post office for returning. Even though it was after the 14 days I emailed Showpo and within 10 minutes they had replied letting me know that if I returned it within the next 30 days there would be no hassle. Absolutely amazing company and will definitely be purchasing from them again.
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Amy D.Sydney, NSW
Inconsistent
I have all 5 of the Meet the Parents Dress in a size 16 and they are all different length, size and quality. The quality has gotten worse but they all cost the same price and you cannot get refunds. I did love Showpo but don’t like to buy from them now the sizes and quality are just all I’ve the place.
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S.HawkesCanberra 2600, ACT
Amazing customer service
Have to say hands down the first company that I have received exceptional service from. I had an issue with a credit/refund and emailed late night mid week. With in 10 minutes I had a reply and my issue was rectified. I was not even expecting a reply until the following day. Beyond happy and would shop with showpo again.
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aattSydney, NSW
- 3 reviews
Showpo? more like Showpoo
Seriously thought this company would provide such amazing fast and efficient service - which they do when it comes to delivering them item, but when it comes to returning one... forget about it.
Not to mention that the quality of the items is appalling, pulled seems, poor fabric quality, not true to size, looks completely different in photos compared to real life.
I cannot recommend against this company enough. Pretty Little Thing is located in Europe and they are way more efficient with their customer service even though their products are hit...Read more
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- Verified customer
I love this dress!
I bought the Sorrento Dreaming dress in white linen in size 12 and it fit like a dream! My order came so quickly and it looks so amazing on me! It was supposed to be used for a baptism but it got canceled so I used it for a brunch date!
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10/10 customer service
Showpo is probably one of the few fashion companies that still has a focus on an amazing customer service experience. I had a recent dealing with returning a dress and they went above and beyond to make sure I was happy. I can’t recommend enough as good customer service is so important & so hard to come by these days
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Worst service & product
Product not true to size at all, colour was so off the photo had clearly been highly edited, service afterwards was disgusting . Don’t shop here especially plus size girls. Quality of clothing is ok
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- Verified customer
Quick turnover time & amazing customer service
Not only did my package come MUCH quicker than expected.. When I needed to return some items, their customer service team was extremely understanding of my situation and they were so kind! I just placed my order for my new items, using the store credit from my return, and I’m hoping for another quick and seamless process.
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- Verified customer
Don’t buy!
This people don’t want to make my refund. They put my refund on the showpo account and I don’t want that because I don’t want to buy anymore in this store. I tell the agent to make my refund to my bank account and she didn’t want! Please make my refund now!!!! I never used the dress!! Waste money and don’t trust!!
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hamsadoeGreater Melbourne (Outer), VIC
Cute clothes but overpriced for quality
Showpo has really cute clothes but they’re pretty pricey especially considering that the quality is questionable. I bought the steaming ahead dress and one of the sleeves broke the first time I wore it. I also got a pair of check pants and while I still have a button for the zipper, the actual little metal hook where you clip the right side of the zipper into broke off straight away. I’m also usually a size 8 in skirts but only one of the two skirts I bought fit so I had to return the other. I’d only buy showpo clothes if they were on sale to make it worth buying
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Jessica S.South East Queensland, QLD
- Verified customer
My dress was a mess
Not symmetrical, uneven & cuts into my breasts.
The Wrap is uneven, the straps are uneven, wrap for the breast is not symmetrical.
I can't really put it in for a return as it is for a wedding, that is this coming week.
Its now being fixed up, altered by a seamstress, It's going to cost me a lot more than the dress is now.
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- Verified customer
I really loved the shirts and bodysuit I ordered !
No custom charges and came in about 2 weeks to Canada. I thought the products were good quality and I’m happy with my purchases so I ordered again! The site was easy to navigate and the sizes worked out well
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Lee-AnnPerth, WA
Amazing Customer Service
Bought a couple of bridesmaid dressed from here but unfortunately we changed our minds about the style / colour we wanted (dresses themselves were gorgeous and amazing quality fabric). Showpo were happy to offer me a store credit upon return. When they received the dresses they initially only gave me half the credit I was owing so I emailed them and literally within the hour they had corrected the amount on my account. Really appreciated Showpo!
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Annemarie M.South East Queensland, QLD
Beautiful clothing & lovely team of staff!!
Always a positive experience shopping with Showpo! The lovely online team are so helpful and fast with assisting email inquiries, including prompt interstate shipping which I absolutely love. Thank you for genuine customer service and providing a beautiful representation of clothing for all body types!
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Questions & Answers
Rachelle A.asked
how to get in contact with customer service in showpo I have ordered items and paid it through afterpay and I have not received any confirmation email since yesterday. if anyone can help me thanks
2 answers
Hey hey! I had the same problem my last order. If you go onto showpo, the app or the website, you'll see a "chat" bubble, usually the bottom right corner, there you can get in touch with the team. The bubble generally is on all pages, even when you're viewing clothing, scroll down a bit if you can't see it! Hope this helps
Hi There, Yes I did the same thing and clicked on the online bubble, put in my query details and had an instant response and my query was resolved in a few minutes. I have found their customer service extremely helpful.
Jaida P.asked
I was wondering when the “called out dress in gold sparkle” will be restocked? Thanks.
No answers
Joyce S.asked
Hi can I ask how long for a delivery to Airdrie in Scotland? thanks
No answers
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