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Reviews

2.5

182 reviews
5
(58)
4
(13)
3
(3)
2
(4)
1
(104)
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    KJD

    KJDGold Coast

    Paid and no products delivered

    published
    Sunshine

    SunshineSunshine Coast

    What more could you ask for ........

    published

    Amazing Range of products very competitive prices with free fast and efficient service. I live in a small rural town 2- 3 days tops for my order to arrive.

    VIcki Gribble

    VIcki GribbleSydney, NSW

    • 3 reviews

    The variety is excellent and you can't wait for a delivery once ordered

    published

    The products are boxed and arrive in excellent condition. The range of products is amazing and it's fu. To shop the products, just need to know when to stop. I love the free gifts that come with the order. Thank you skincare store.

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    Karen

    KarenNorth West, QLD

    • 2 reviews

    Don't buy from this company

    published

    Approx 12/5/18 purchased 2ecoya vanilla candles paid $26.50 each so $53 total. When they arrived weren’t boxed the actual candles slipped out of the glass!!! And and as they burnt when lit went from a cream color to a strange brown (photo is taken) and barley any fragrance at all!! They are definitely seconds or out of date candles have been buying this beautiful brand for many years but will never buy online ever again and of course they have no phone number and almost impossible to get in touch with. Always buy from a store and see what you are buying.



    Miami

    MiamiTempe

    • 2 reviews
    • 5 likes

    Always great prices!!

    published

    Very easy website to use. Speedy delivery and always cheap prices. Winning in every aspect. Can’t beat a good deal.

    Skincare Store is excellent - always without fail 5 star

    published

    I have been buying from the Skincare Store for over 5 years and have never had a bad experience. Great discount codes - free shipping with orders over $50 and delivered in a few days.

    Kittyhawk

    KittyhawkAU

    • 4 reviews

    The Skincare Store no longer ships ASAP to New Zealand

    published

    Im from nz, and never had issues with my packages, however i ordered my ASAP skincare from this website as it is sooo much cheaper to purchase then in new zealand, but its dissapointing that they have stopped shipment of this product and medik8 to new zealand. No real reason given. I am dissapointed, so i gave skinstitute a go, very cheap, which says alot about how this brand performed. Unfortunately they wont be getting anymore money from me.

    Bindy

    BindySydney

    • 2 reviews

    Pleasantly Surprised

    published

    Like many before me, I read the reviews here after I had made my purchase and panicked, especially as my order was 'pending stock' when the website advised it was 'in stock' when I placed my order. I cancelled my order within 2 hours of making it, and the following day, having not received any kind of confirmation of my request, I messaged them. I received a reply stating that my order had already been sent out, so cancellation was not an option. And guess what? My order arrived the next day. I had selected express shipping, as it was only $4 more than standard shipping, and my order was in my hands 2 days after placing it. Can't complain about that.
    Would I order again? Absolutely.

    Gourmet Girl

    Gourmet GirlCapel Sound

    • 2 reviews

    Move On

    published

    Skincarestore Site right at this minute advertises SKINC20 20% Discount. I just placed an Order $175.50, used the Code at Check-out and it showed $175.50 A-$35.00. I went to proceed and noted in fact that $35.00 has not been deducted, therefore, I did not proceed. I email sent this to Support @ Skincarestore, it bounced back mail system delivery error. Then, magically I received an email from skincarestore stating that the Discount was Invalid. 20% Discount is currently Advertised, how can this be Invalid.? This is the 2nd Time within 6 Months that this has occurred.These Products are available from other Online Stores.

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    excellent service

    published

    Love the service Great products great prices and very fast postage always quick and easy. Products are authentic no cheap knock offs

    Always reliable

    published

    Always reliable and goods dispatched quickly. Samples are added bonus. Quality products and always packaged well not damaged. Thanks -return customer

    Kate

    KateMelbourne

    Great to deal with

    published

    I buy from here regularly. Orders are always prompt and correct, generally with a little gift thrown in. Can't fault them.

    sam

    sam

    • 3 reviews
    • 4 likes

    Happy customer

    published

    I purchased $150 worth of ASAP products on the 29th March, received my products today 3rd of April. This was over the Easter long weekend with no hassles what so ever.
    I Was so stressed after reading the reviews (after I had already purchased the products), and tried to cancel my order., which I admit did sound suss about it being st the warehouse... decided against. But glad I didn’t as the service was very speedy, and I got a free make up brush whichnis great!

    2 orders placed and 2 orders received

    published

    I have used this site twice now with no issue. I know there are reviews stating that this is a scam site and orders not received. I can’t fault this site as I haven’t had any issues with my orders and I have made some good savings on my purchases l.

    Kirby K

    Kirby KWollongong

    Terrible

    published

    It’s been nearly 2months order has not been received no communication. Still have not been issued with a refund. Very frustrated.

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    Sharyn

    SharynNewcastle

    Pleased with Service.

    published

    Placed my order and received promptly. Would use again. Better price than the salon. Would use again. Thank you for the service.

    TERRIBLE!! - DO NOT USE

    published
    Pml

    PmlAdelaide

    Do Not Purchase From This Store

    published
    JMS

    JMS

    • 2 reviews
    • 6 likes

    Total Scam Site - Do not use

    published

    The negative reviews on this site are all completely true. I placed an order and address details were incorrect. Called to change and was told I could not amend my address details even though the order was not sent, so I cancelled my order and placed a new order.
    A month and 6 calls later order still not cancelled as “it’s with the warehouse”, new order never delivered, that too is with the warehouse, $300 later no products, same lies when you call, always told they don’t know why the products aren’t sent, they will escalate the issue...I can’t believe this Company can still trade.

    Jules63

    Jules63South East Queensland, QLD

    • 13 reviews

    THIS IS A ZERO RATING REVIEW

    published

    I have purchased from this company in the past with no problems. However, just like the other recent posts, I too have not received my $200 order. No one will talk to me, no response from email except the one they send every 2nd week saying it's a problem in the storeroom. I'm reporting to consumer affairs to see how I can get my money back. Karma - that's all I have to say.

    Page 2 of 10
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    Questions & Answers

    Michelle Mac

    Michelle Macasked

    Skincare Store

    I’ve ordered skincare products more than three weeks ago and still haven’t received anything. Was wondering if this is a normal wait time or when I can be expecting it to come?

    1 answer
    Christine
    Christine

    Hi Mary, my order came within 3 days, generally a week at the maximum. Have you followed them up?

    Sim

    Simasked

    Skincare Store

    Does anyone have a phone number or email address for Skinstore? I have an urgent matter regarding the shipment of my $400+ order that I need to speak to someone about.
    Thanks all!

    2 answers
    Skincare Store
    LizzieSkincare Store

    SkincareStore customer service can be reached on 1 800-626-146 - Thanks!

    Rosie
    Rosie

    ph 1800626146

    Wrenny

    Wrennyasked

    Skincare Store

    Can you please let me know why Elizabeth Arden's gold restorative capsules have almost doubled in price?
    Thanks Karen Noble

    1 answer
    Treenie
    Treenie

    Hi Karen, Unfortunately i am not able to answer your question, as i am just a customer of Skincare Store - i buy all my skincare from them, and was providing my feedback of experiences with them. If you go to the Skincare Store website, i am sure they will have a phone number or email address you could use to contact them directly to answer your question. Hope this helps! Cheers, Treena

    Get an answer from our members and Skincare Store representatives

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