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Online store, Physical storeKJDGold Coast
Paid and no products delivered
Nil star rating for Skincare Store!
Same story as JMS re wrong address. Emailed company to advise this and told nothing could be done as in the warehouse. Would have to wait til goods returned to them for refund. Three weeks later still no word from them and Aust Post has no record of the package. Emailed Aust Post email to them so they could assist Aust Post to locate item. No reply from Skincare Store. I doubt items were ever sent in the first place. Somehow they received a tracking number from Aust Post but I believe products never sent. No...Read more
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SunshineSunshine Coast
What more could you ask for ........
Amazing Range of products very competitive prices with free fast and efficient service. I live in a small rural town 2- 3 days tops for my order to arrive.
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VIcki GribbleSydney, NSW
- 3 reviews
The variety is excellent and you can't wait for a delivery once ordered
The products are boxed and arrive in excellent condition. The range of products is amazing and it's fu. To shop the products, just need to know when to stop. I love the free gifts that come with the order. Thank you skincare store.
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KarenNorth West, QLD
- 2 reviews
Don't buy from this company
Approx 12/5/18 purchased 2ecoya vanilla candles paid $26.50 each so $53 total. When they arrived weren’t boxed the actual candles slipped out of the glass!!! And and as they burnt when lit went from a cream color to a strange brown (photo is taken) and barley any fragrance at all!! They are definitely seconds or out of date candles have been buying this beautiful brand for many years but will never buy online ever again and of course they have no phone number and almost impossible to get in touch with. Always buy from a store and see what you are buying.
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MiamiTempe
- 2 reviews
- 5 likes
Always great prices!!
Very easy website to use. Speedy delivery and always cheap prices. Winning in every aspect. Can’t beat a good deal.
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- Skincare Store
- Verified customer
Skincare Store is excellent - always without fail 5 star
I have been buying from the Skincare Store for over 5 years and have never had a bad experience. Great discount codes - free shipping with orders over $50 and delivered in a few days.
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KittyhawkAU
- 4 reviews
The Skincare Store no longer ships ASAP to New Zealand
Im from nz, and never had issues with my packages, however i ordered my ASAP skincare from this website as it is sooo much cheaper to purchase then in new zealand, but its dissapointing that they have stopped shipment of this product and medik8 to new zealand. No real reason given. I am dissapointed, so i gave skinstitute a go, very cheap, which says alot about how this brand performed. Unfortunately they wont be getting anymore money from me.
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BindySydney
- 2 reviews
Pleasantly Surprised
Like many before me, I read the reviews here after I had made my purchase and panicked, especially as my order was 'pending stock' when the website advised it was 'in stock' when I placed my order. I cancelled my order within 2 hours of making it, and the following day, having not received any kind of confirmation of my request, I messaged them. I received a reply stating that my order had already been sent out, so cancellation was not an option. And guess what? My order arrived the next day. I had selected express shipping, as it was only $4 more than standard shipping, and my order was in my hands 2 days after placing it. Can't complain about that.
Would I order again? Absolutely.
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Gourmet GirlCapel Sound
- 2 reviews
Move On
Skincarestore Site right at this minute advertises SKINC20 20% Discount. I just placed an Order $175.50, used the Code at Check-out and it showed $175.50 A-$35.00. I went to proceed and noted in fact that $35.00 has not been deducted, therefore, I did not proceed. I email sent this to Support @ Skincarestore, it bounced back mail system delivery error. Then, magically I received an email from skincarestore stating that the Discount was Invalid. 20% Discount is currently Advertised, how can this be Invalid.? This is the 2nd Time within 6 Months that this has occurred.These Products are available from other Online Stores.
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excellent service
Love the service Great products great prices and very fast postage always quick and easy. Products are authentic no cheap knock offs
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Always reliable
Always reliable and goods dispatched quickly. Samples are added bonus. Quality products and always packaged well not damaged. Thanks -return customer
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KateMelbourne
- Skincare Store
- Verified customer
Great to deal with
I buy from here regularly. Orders are always prompt and correct, generally with a little gift thrown in. Can't fault them.
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sam
- 3 reviews
- 4 likes
Happy customer
I purchased $150 worth of ASAP products on the 29th March, received my products today 3rd of April. This was over the Easter long weekend with no hassles what so ever.
I Was so stressed after reading the reviews (after I had already purchased the products), and tried to cancel my order., which I admit did sound suss about it being st the warehouse... decided against. But glad I didn’t as the service was very speedy, and I got a free make up brush whichnis great!
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- Skincare Store
- Verified customer
2 orders placed and 2 orders received
I have used this site twice now with no issue. I know there are reviews stating that this is a scam site and orders not received. I can’t fault this site as I haven’t had any issues with my orders and I have made some good savings on my purchases l.
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Kirby KWollongong
Terrible
It’s been nearly 2months order has not been received no communication. Still have not been issued with a refund. Very frustrated.
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SharynNewcastle
Pleased with Service.
Placed my order and received promptly. Would use again. Better price than the salon. Would use again. Thank you for the service.
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Bruna CorreiaSydney
TERRIBLE!! - DO NOT USE
Placed an order on the 27/02/18 - received an email a week 'apologising' for the delay getting the order dispatched, chased this up now 3 times in a space of 3 weeks speaking to 3 different customer service team members which still cannot figure out why there has been such a massive delay. I have requested for the order to be cancelled and told i would receive an email confirming whether this would be done. No response contacted them today to once again ask about the cancellation of my order. No direct answer instead they say that i will be con...Read more
tacted tomorrow. Extremely frustrating!! Do not purchase anything from this company! If you are from Australia do yourself a favour and check out adorebeauty! Delivered and dispatched on time never had any issues!Similar opinion? Write a review on ieatwords.com.au!
PmlAdelaide
- Skincare Store
- Verified customer
Do Not Purchase From This Store
If it was possible to give minus stars I would! I purchased a few items with the expectation of 3 - 5day delivery. It has now been almost a month and the communication I’ve had with the company has been extremely disappointing. I kept asking for an estimated delivery date and the response I received was that they would forward it to the relevant department and process it ASAP. I emailed a few more times before I asked to cancel the order.
Once cancelled I received an email stating that they would refund me my money and than about an hour late...Read more
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JMS
- 2 reviews
- 6 likes
- Skincare Store
- Verified customer
Total Scam Site - Do not use
The negative reviews on this site are all completely true. I placed an order and address details were incorrect. Called to change and was told I could not amend my address details even though the order was not sent, so I cancelled my order and placed a new order.
A month and 6 calls later order still not cancelled as “it’s with the warehouse”, new order never delivered, that too is with the warehouse, $300 later no products, same lies when you call, always told they don’t know why the products aren’t sent, they will escalate the issue...I can’t believe this Company can still trade.
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Jules63South East Queensland, QLD
- 13 reviews
- Skincare Store
- Verified customer
THIS IS A ZERO RATING REVIEW
I have purchased from this company in the past with no problems. However, just like the other recent posts, I too have not received my $200 order. No one will talk to me, no response from email except the one they send every 2nd week saying it's a problem in the storeroom. I'm reporting to consumer affairs to see how I can get my money back. Karma - that's all I have to say.
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Questions & Answers
Michelle Macasked
I’ve ordered skincare products more than three weeks ago and still haven’t received anything. Was wondering if this is a normal wait time or when I can be expecting it to come?
1 answer
Hi Mary, my order came within 3 days, generally a week at the maximum. Have you followed them up?
Simasked
Does anyone have a phone number or email address for Skinstore? I have an urgent matter regarding the shipment of my $400+ order that I need to speak to someone about.
Thanks all!
2 answers
LizzieSkincare Store
SkincareStore customer service can be reached on 1 800-626-146 - Thanks!
ph 1800626146
Wrennyasked
Can you please let me know why Elizabeth Arden's gold restorative capsules have almost doubled in price?
Thanks Karen Noble
1 answer
Hi Karen, Unfortunately i am not able to answer your question, as i am just a customer of Skincare Store - i buy all my skincare from them, and was providing my feedback of experiences with them. If you go to the Skincare Store website, i am sure they will have a phone number or email address you could use to contact them directly to answer your question. Hope this helps! Cheers, Treena
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