I ordered express delivery of products as my partner was going to drive 400km to deliver it to me(where I live the post system isn’t good)
However, it didn’t reach as express delivery and when I raised the issue they just sent an automated email refunding the express delivery fee( WELL I ASKED FOR EXPRESS for a reason) ofcourse the products were useless to me at the time they arrived because they weren’t going to get to me. I was not compensated for all this trouble by any means!! It was a terrible experience because my products which I paid for never reached me when I really needed them.

This company have charged me TWICE for one order. They are saying they dont have an 'invoice' for the duplicate order and their finance team cant help yet they have taken my money TWICE AND ARENT REFUNDING. This occurred October 8th 2018 and its now November 8th and still no resolution. The same Sophia or Joe answer and Rachel the team leader is also no help. I continue to ring and i continue to get told they've reported it to finance but theres no invoice so they cant issue a refund yet they have taken MY MONEY TWICE!!!

I have so,so many years of experience of buying skincare on line and was surprised to read the reviews of this company...which frankly I do not understand. have bought many products from them with absolutely no problems at all. The products are always genuine or authentic, in date, fresh and you are kept up to date with tracking, with fast postage

I always buy stuff from them but lately they have been sending me old and possibly expired stock. Very worrisome.

I have been purchasing from this site for years and cannot fault them. Always easy to buy, unbelievably quick delivery and always have the products in stock.
Highly recommend ☆☆☆☆☆

I received a discount code and needed to top up my products so took advantage of the discount and ordered for products. It advised that it would be delivered by the following week, but arrived in 3 days.

So I ordered the GLO Minerals luxe foundation. It arrived promptly which was great. But that’s where it ends. The foundation sent was not the correct one (correct brand but not collection) I advised the rep when I called and he checked with his manager who advised that the bottle of Glo minerals foundation that was sent didn’t have luxe because it was the old bottles....
So you opently tell me you’ve sent me old stock and try to tell me it’s the same.
I told them they need to arrange for a full refund and perhaps remove products from the website that they don’t stock. Misleading. Won’t purchase again!
Any recommendations where I can buy GLO minerals Luxe online reliably? Thanks

Worse company ever, they send products that leak and then after giving shipping feedback still send leaky products !!!!! Would not use or recommend this company given online shopping is everywhere I will definitely take my business elsewhere, skincare store need to review there wrapping, shipping and delivery of products how can you send something the second time around without a lid.... Definitely won't be back !!! Crap company

I’ve been buying products from Skinecarestore for years.
I’ve never had a problem with delivery and they always have promotions and discounts which I take advantage of.

Purchased Elemis Biotec Skin Engergising Day Cream the colour all wrong. Not sure if old stock. At $160.00 Australian Dollars expect product to be up to standard. Phoned no one got back to me. Don't use Skincare Direct.

Always use Skincare Store due to great price and quick delivery. Will never use department stores again as so much cheaper price for my favorite dermalogica products. Tried others but nothing compares.

I've been debating with the bunch of little girls running this store for some weeks now because they won't send me my product.
They sent me little pieces of a big order but now I'm seeking a refund because almost 3 months later, they are still telling me they don't have it in stock, even though it was available online for me to purchase.
They're either sarcastic or very stupid with their dealings with customer complaints.
Clearly a bunch of young girls with no life experience, or they simply don't care., They don't know their products, they don't know customer service, they don't know much of anything.
Go elsewhere instead of handing your money over.

ASAP Ultimate Hydration Face Cream - excellent product even in winter for hydration and the Face exfoliating wash is also outstanding

I had no problems with this site, actually thankful I found it. Fast delivery and the products are great. I will be ordering again.

I received an EMAIL EXCLUSIVE offer which I qualified for and was meant to receive a free gift but I didn't receive it. I have been going back & forth with this company for almost 1 week and they still won't honour my special.
Disgusting appalling and sad for an online company to treat me as a repetitive customer this way!

received what i ordered in excellent time .. would (and have) recommended to friends.
Have purchased several times from this seller.. all good transactions

I have received a faulty expired item 3 times after I told the website it is expired. They then tried to refund me for a month & I'm still waiting to get my $300 from them!!! they said the refund will take 5 days but it’s now a month. They said they refunded me but I did not receive anything yet & nothing is appearing on my account.