We have been with Skye since it was Lombard. We had a 15k joint account with Skye and reduced it to 10k to manage costs better but now need it increased. We were told by the operator June due to not having the "facilities" any Joint account over 180 days can not have their limits increased. If I had known this were the case, I wouldn't have decreased it. So if you are in a pinch and have a joint account don't expect any help.

I thought it'd be about time to write a new review based on the experience since the last review...
This company is the poorest most unprofessional company I have ever dealt with. A Skye employee messaged me after my last review a few months ago and said someone would call me to sort out my problems and then heard nothing for a few days after... I then messaged back asking about the call and they apologised and said to give them 24 hours... It's now been a few months since then and they sent debt collectors to deal with me rather than deal with it themselves. I happily worked with them and payed the debt (not that hard right??) but just proves Skye master card is an incompetent company and can't deal with its own problems.

Do not use these people, they leave you on hold for hours.. cancel your direct debit without telling you, and try to sting your with massive interest at the end of your term.

I pre applied for Skye card so I had funds available to use at Flight centre. Decided not to use flight centre and contacted Skye as there was a $12000 pending transaction!!!! What - I haven’t used the card - flight centre haven’t requested funds - how can there be a pending transaction for a non existent transaction. This is illegal I would think. After waiting for 45 minutes to get my call answered the service officer had no idea what he was doing and kept putting me on hold. Then he told me flight centre had to contact them to advise there was no transaction. Surely he could see on the system that the so called transaction occurred when they set up my card!!!

Called this morning after waiting 50 mins on the phone, All I want to do is to close my account,The operator kept putting me on hold because I owe 0.95c & he didn’t know what to do.
I had a enough waiting so he came back and asked me to hold longer but I had to go, I asked him to call me back & nothing (didn’t expect him to call me back really)
I want my account closed or I'm going to the ombudsman.

As part of our mortgage refinance package, we arranged payout on this card, which happened about 6 weeks ago now. But after many attempts at closing the card, we keep being charged hidden amounts, even after being quoted the payout figure, which was paid. Have spent hours of my time, literally, on hold to the call centre to sort it out but never get through. Most attempts have me on hold for an average of 45mins before I have to hang up. Online chats are timed out and no contact is made. Shocking experience! They’ve designed this product to keep you stuck in a charge loop so you can never cancel and they keep raking in the fees. Go elsewhere!

After twice having the monthly due date change and a interest penalty on a so called interest free card. We decided to cancel the cards which until now has been a impossible mission.

4 phone calls and over 3 hours on the phone waiting still have not through to anyone who can help. Also tried emailing and still no yet call back.

Trying to cancel my card - 1 hour wait times, never respond to emails or forms... Seriously its like one person is running the whole business!

Please be cautious before dealing with them - seriously terrible....

After numerous attempts to call the 1300 number an waiting for them to answer your put on an automated system that just goes around in circles till you just give up and hang up..1 hr later message still repeats...hung up

This card is very useful for me because I used it for everyday shopping and interest free for 110 days. You can apply for installment plan if you purchased more than $250. You can apply for 6,9 and 12 months with minimal establishment fees.For me honestly It is worth using this card. For people giving negative feedback. I think my personal opinion cards are all thew same depending how you use your card. Highly recommended but depending on your needs.

Skye mastercard owes us money, as i accidently paid it twice. We have sent numerous emails and phoned them once i realized this. Still no refund. Phone waiting time is ridiculous. Emails are never responded to even when sent to a particular person.Please don't respond with your usual spill with please email us your details as we have already done this 3 times. We want action otherwise we will also be taking our complaint further and contacting a current affair.

Appalling service from start to finish. Countless calls and complaints and still the idiots can’t do their jobs properly. Now in the hands of the financial ombudsman and lawyers. DO NOT USE THIS PATHETIC COMPANY.

We got the Skye MasterCard to go on a holiday. It was very difficult to get approved in the first place. Then after that it was ok however the kept bouncing our payments and charging us a fee but I brushed this off. Then when it came to cancelling the card because I decided $99 a year wasn’t worth it to pay this. It was the hardest to cancel and the person on the phone was very very rude. So we cancelled, and got a refund for the extra money we ended up paying on the account. I got the confirmation email and everything. I today get an email that we owe money on the interest they have charged us. Will give the guy on the phone credit he was great but the company is pretty crap.

Stay away from this Mob. They will over charge in any way possible. Bought a computer for my Son to use at school and looking at additional 170 AUD due to all the background charges!! What makes it even worse is that I had to go through them as this was part of the school scheme from JB Hifi to provide credit for the purchase.

Oh my stars! What a joke!!!!!
We used Skye through Flight Centre for a family holiday ($2400 only) it has been 8 Months from holiday and they have charges us, $659 in FEES ALONE (including interest..... umm hello its interest free????)
i have been on hold for 30 blooming minutes and still no answers. according to our statement we have only paid $100 off our loan in 8 months, not sure where the $75 a month is going?!?! Ghghugh not happy