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Reviews

3.7

101 reviews
5
(59)
4
(8)
3
(3)
2
(2)
1
(29)
  • Product Quality
    3.1 (16)
  • Return Claim MadeYes (7) · No (11)
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Reviewer Photos & Videos

Judy W

Judy WSydney Surrounds, NSW

  • Verified customer

New bed

published

Took advantage of MYER sale .Danielle took me through the process of choosing a suitable ensemble within my price range .Looking forward to trying my new bed, and would like to compliment Danielle on her product knowledge and pleasant manner.



Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Theo

TheoGreater Melbourne (Metropolitan), VIC

Can’t believe it took 25 years!!

published

Finally renewed our 25 year old mattress! The sleep maker cocoon mattress is the perfect balance between firm, soft and supportive. Also great for aiding lower back problems. Best sleep I’ve had in years!

Peter

PeterGreater Melbourne (Metropolitan), VIC

So comfortable Sleepmaker Maison cortona mattress

published

Our new bed was delivered 3 days ago and we love how comfortable it is. Susan from David Jones in the Bourke St Mall was very informative and knowledgeable about the product and was instrumental in us purchasing out new cortona mattress, base with drawers and head board.

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Darren

DarrenGreater Melbourne (Inner), VIC

Good sleepmaker

published

Really nice bed with a good service sale person- Susan at David Jones Bourke street. so excited and cannot wait to get on the bed and enjoy sleeping on it.



Kylie

KylieGreater Melbourne (Outer), VIC

Botany mattress - good night's sleep!

published

Enjoying the mattress and have not had back pain since the purchase of this new bed. My Doctor mentioned my bed may be a problem so I'm glad I made this investment and sleeping much better.

1 comment
SleepMaker
Sleep Ninja X.SleepMaker

That's great to hear Kylie, thanks so much for letting us know you're enjoying your new mattress.
The SleepMaker team

Mary

MaryGreater Melbourne (Metropolitan), VIC

Sleepmaker Heritage Botany

published

Comfort wise the bed is firmer than old mattress but I wake up with no back problems and overall I am very happy. Purchased from Myer Bayside from the very lovely and helpful Joan.

1 comment
SleepMaker
Sleep Ninja X.SleepMaker

That's great to hear Mary, thanks so much for letting us know you're enjoying your new mattress.
The SleepMaker team

Mirella

MirellaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Amazing Customer Service (Myer Highpoint)

published

The consultant Georgyia went above and beyond helping me and my husband. She took her time explaining the product at length and we both felt comfortable with our decision. I highly recommend Sleepmaker.

Great support

published

I bought a SleepMaker Heritage Botany Mattress and I love it! I get lower back pain so I needed a new mattress with good support and I am very happy with this one! Very comfortable and a great nights sleep.

Great!

published

Really happy with our Sleepmaker Sancerre medium mattress king size. Bought it from DJ Bourke Street, where Susan was patient enough to answer all our questions to help us make a deliberate decision. She also gave us advice on how to take care of the mattress to extend its life. Hope it will serve us for a long time.

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Marion

MarionSydney Surrounds, NSW

Rapture Miracoil Mattress

published

I would give it 10 stars if I could, a heavenly night sleep. Aches and pains have vanished, hard to get out of bed in the morning because it is so comfortable.

kelly shen

kelly shenmelbourne

  • 3 reviews

Perfect can leave without it

published

Supportive and comfort, good feeling of sleep, support of my upper body and do feel so much different to my previous mat and I think the body is sag into the mat and feel so comfortable

Beautiful Sleepmaker Sancerre mattress!

published

I recently purchased a queen and double Sleepmaker Sancerre mattress from David Jones Melbourne. The Sleepmaker sales assistant, Susan was really helpful, able to answer all of my many technical questions and patiently explaining the differences between the various options. She made choosing my mattresses much less stressful than expected!

Sky W.

Sky W.Greater Melbourne (Inner), VIC

Awesome Double Cortona Mattress!

published

I have recently purchased a Double Cortona Mattress from David Jones and I have to compliment the brilliant quality. I am now having the best quality sleep!

Thanks to Susan who had provided brilliant customer services, product expertise and knowledge during my multiple visits and helped me make the right bedding choice.

Jemima

JemimaGreater Melbourne (Inner), VIC

Very comfortable!

published

I have been sleeping very well on my new Sleepmaker mattress, it is plush but firm enough for my back as well. I would recommend this mattress to friends and family

Jan Groves

Jan GrovesSydney Surrounds, NSW

  • Verified customer

Comfort

published

Recently had back surgery and tried this new mattress it seems to be working and supports my back and helps me have a restful sleep.Thank you Sleepmaker.I once had a sleep maker before and it was excellent .

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SLEEPMAKER MATTRESS

SLEEPMAKER MATTRESSWide Bay-Burnett, QLD

Sagging and sweat

published

I paid thousands of dollars at Harvey Norman for a king SLEEPMAKER mattress and base. 5 years into our 10 year warranty. The mattress is sagging. We did all right warranty things pics and all. Just for SLEEPMAKER to say this is normal. Tell my sore back that. What a cheap way to get out of warranty. Just brush us off. SLEEPMAKER made a crap mattress and they know it. Do not buy a SLEEPMAKER bed. There warranty means nothing....

3 comments
SleepMaker
Sleep Ninja X.SleepMaker

Hi there
Can you please share your warranty claim number with us so we can further investigate your case?
Thanks

SLEEPMAKER MATTRESS
SLEEPMAKER MATTRESS

Sorry for the delay I was working. The warranty claim is # 553074 . Date of rejection.1/10/18.

SLEEPMAKER MATTRESS
SLEEPMAKER MATTRESS

im still waiting for a response . they dont care .they have my money.

Anna L

Anna LGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

So Comfy

published

Thank you to Joan from Myer Frankston for you fabulous service. Joan helped us to select the perfect mattress and base from the sleepmaker miracoil range and we could not be more pleased with it.
The mattress is so comfortable I don't even know my husband is in the bed. Woo Hoo!!

Tom M.

Tom M.Greater Melbourne (Inner), VIC

  • Verified customer

Sleepmaker Heritage Eureka

published

My wife and I purchased a Sleepmaker Heritage Eureka Plush King mattress from Myer Melbourne. We were used to sleeping on a soft mattress from another manufacturer. At first we thought that the Sleepmaker was medium in firmness compared to our softer mattress. However, we noticed that there was excellent support and for the first time in years I did not have any back pain. The mattress is comfortable and supportive. I adjusted to it after only two nights sleep. My wife and I are delighted with the purchase.

Brian Leonard

Brian LeonardNorth-West & West coast, TAS

  • Verified customer

Comfort

published

Me and my husband bought from Myer Erina and were very pleased with the service and choice of mattresses and bases,it’s our second one from Sleepmaker and we recommend this brand and service .Our sales assistant Danielle was a absolute professional in directing us to the right bed.Thank you very much!

Sleepmaker Cocoon with Adjustable Frame

published
Page 2 of 6
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Questions & Answers

Rebecca I

Rebecca Iasked

I purchased an Alaska plush king size bed. Only a few months ago. Every time I change the sheets I rotate the mattress. And there is indents where our bodies sleep. My husband says it feels like I have to climb up hill to give you a hug. I have sat in the middle numerous times to try even it out. But the middle just doesn't get slept on. Didn't think this happened to beds this day and age

1 answer
steve
steve

yeah and dipping or sagging is not in warranty
been there

gary g.

gary g.asked

why is it taking almost 3 months to have a brand new mattress picked up for inspection? When you pay for a product you expect it to be exactly what you ordered. Ours is definitely not what we ordered. A simple site inspection by a representative would attest to that. But no, we have to go through a plethora of idiotic photo taking, from every angle, twice, sending stuff back and forth, waiting for the next response and so it goes. "sorry. xmas is coming so we have to wait until the end of January". Stuff that, what planet do you think we come from? Darn well get on with it, You sent me a dicky product and I want it replaced and not in 3-4 months time. If your quality control was working you would have very few complaints and less people employed in your customer service call centre. As I've spent 30 years of my working life in customer service I can help you with that if you wish, and you certainly seem to need some advice.

gg

No answers
Anne

Anneasked

I do not see any comments about the Dakota Deluxe ensemble anybody purchased one (Queen size) .I just ordered one from Harvey Norman

1 answer
Johnny W
Johnny W

Hi Anne, I bought the Dakota Deluxe Plush for the guest bedroom about 10 months ago and everyone that has slept on it has raved about it. I rang Harvey Norman yesterday and bought the exact same one for my bed I’ll be having my first sleep on it tonight. Very happy with them.

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