Hayden and VickiCentral, SA
- 2 reviews
Very happy with them
I give a 4 to get people to read this, but my words mean a 5. Sales was easy and understandable. communication from there team is great. They rang when schedules changed or where locked in. We Liam sorted a situation regarding the install with no hassles and a can do attitude. Every time I have rang they answer which is comforting big-time. Installers a well mannered young fella's and did a strong clean job. The 5 year workmanship guarantee is comforting also. Well done Smart Energy.
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Smart Energy Install
They arrived on time, were very courteous told us what they were going to do and got on with the job of the install. When it was completed it was explained to us on how it would work. They cleaned up after themselves and no rubbish was left behind. Really a nice bunch of lads.
1 comment
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Martin GellatleyIllawarra, NSW
Smart energy solar installation
Completely satisfied.Would recommend to anyone wanting solar installed.Easy to deal with and helpful at all stages of the process.Have had no issues and everything flowed smoothly.Now installed and working well.
1 comment
DianneSmart Energy Answers
Hello Martin! Thank you for leaving us such a marvellous review. We are happy that you loved your experience; our team will be overjoyed to know what you wrote. We put customer experience, and satisfa... Read more
ction is our priority, and your appraisal justifies the hard work we put in every day. Thank you again for your kind words, and we look forward to doing business with you again in the future. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or you may also visit our website. Have a nice day ahead!Similar opinion? Write a review on ieatwords.com.au!
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RyanGreater Melbourne (Outer), VIC
- 4 reviews
- 5 likes
Good Sales but Poor Installation (contacted by the company and resolved)
18/09/2019 contacted by the company trying to resolve my experience below. happy with the way Daniel approached me and the outcome.
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I will not recommend this retailer if you are not in NSW. Their sales are good but subcontracted electrician is not so professional. I live in VIC, beside the actual installation was delayed by 3 weeks in December 2018, and their electrician did not initialize the inverter according to Australian standard which caused the ...Read more
system failure in the first 2 months after installed, that was half of summer season at the end of 2018. I spent loads of time contact different parties (retailer, manufacturer, grid provider, Solar VIC and Consumer Affair etc), and end up fixing it myself. The company finally give me access to the system and ask me to fix it myself. All these supposed to be done by them and their licensed electrician!!!! So the technical part of issue and my contact summary are below: - my area is experiencing high voltage upto 250v (standard 240v), the grid provider has now fixed it. - if the inverter was installed according to Australian Standard, it should tolerate voltage range upto 255v which should not be an issue - The inverter was installed as default setting (the electrician did not select AUS option in configuration), which cause the system constantly stopped working when the grid reached 250v.Similar opinion? Write a review on ieatwords.com.au!
Followed up, great service
Initial miscommunication with sales rep, however company director called up to rectify the problem.
Great level of follow up and business integrity, definitely will give these guys another shot moving forward.
1 comment
DianneSmart Energy Answers
Hello Duy! Thank you for your kind words. Once more, I'd like to apologise for the miscommunication that occurred, and we're glad that we brought back satisfaction to your Solar experience. Rest assur... Read more
ed that all future issues and concerns will be handled accordingly. Should you have any more concerns in the near future, please do contact us at 1300 732 679. Have a nice day!Similar opinion? Write a review on ieatwords.com.au!
MarkIllawarra, NSW
Great service
Great communication and a very simple and smooth process. Very friendly staff who clearly explained what was involved and the benefits as a customer. Highly recommend for anyone thinking about solar panels.
1 comment
DianneSmart Energy Answers
Hi Mark! Thank you for sharing a marvellous review. Our team are always helpful and clear. We're so glad you were happy with the experience. It's customers like you that make our job pleasant. If ther... Read more
e's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a nice day!Similar opinion? Write a review on ieatwords.com.au!
subaSydney, NSW
Exceptionally comprehensive
I was really impressed with the comprehensive explanation and detail of the information provided prior to deciding to go ahead with solar panel installation by Smart Energy Answers. I knew exactly what to expect regarding my requirements, installation, ongoing service and the benefits of having solar power. I was not disappointed and 8 months down the track I am delighted that my expectations have been exceeded.
1 comment
DianneSmart Energy Answers
Hi Suba! Thank you for leaving a gratifying rating. We are overjoyed that you are pleased with the products and services we have provided. If there's anything we can do to help you out in the future, ... Read more
please do contact us at 1300 732 679. Have a great week ahead!Similar opinion? Write a review on ieatwords.com.au!
TezaSydney, NSW
Good Job SMA
We upgraded from 2.5kW single phase system to 6.4kW 3 phase with REC panels and SolarEdge Inverter. Price was good and installation was excellent. Team leaders where easy to talk too and professional at times. From Sales to install was a good experience.
1 comment
DianneSmart Energy Answers
Hello Teza! Thank you for sharing a positive review and for trusting us with your solar system needs. As a CEC Approved Retailer, we are committed in providing tailored solutions, quality installs and... Read more
excellent customer experience. We're very glad you appreciated it. Buy Quality. Buy Once. Buy Smart.Similar opinion? Write a review on ieatwords.com.au!
RossSydney, NSW
- 2 reviews
Very happy
I got quotes from 10 companies. Only two provided quotes that were tailored to our requirements. Smart Energy Answers provided the best quote in terms of function, information and price. This was followed up by great installation and after sale service.
1 comment
DianneSmart Energy Answers
Hi Ross! Thank you for the heartwarming feedback. Yes, here at Smart Energy Answers our goal is to always provide a tailor-made solution that will definitely fit our customers needs. And to always pri... Read more
oritize customer service satisfaction. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a nice day!Similar opinion? Write a review on ieatwords.com.au!
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Kiri VanSydney, NSW
Happy Customer - Great Customer Service
Leading up to choosing SMART Energy Answers, I did months of research into Solar Panels. I had been ripped off before by a major supplier at our previous address and I was adamant I wasn't going to let that happen to us again. The team at SMART Energy Answers were so helpful, they were patient, knowledgeable and always had time for my many queries. They were also well priced. The installation team were fantastic, they were personable, quick, confident and when they advised me they would come back to install a sun shade over the Solar power box, they did exactly that.
1 comment
DianneSmart Energy Answers
Hi Kiri Van, thank you for the review! We are happy that you had a positive experience with our company and that you found our team helpful and patient. If there's anything we can do to further improv... Read more
e your experience, please do reach out to us at our toll free number 1300 732 679. Have a nice day!Similar opinion? Write a review on ieatwords.com.au!
peterIllawarra, NSW
- 9 reviews
These Guys are good!
With higher electricity prices I decided to get solar panels on my roof, Smart energy are professional and provided German technology made solar panels. The team who installed them took less than a day and were helpful in providing information. I now have an App which tells me how much electricity I make. In winter I am already producing 20Kw/hour bring on summer. I highly recommend this company.
1 comment
DianneSmart Energy Answers
Hello Peter! Thank you for the positive review! It's nice to know that your system is working well for you and that you had a positive experience with our team. If there's anything we can do to help y... Read more
ou out in the future, please do contact us at 1300 732 679. Have a great week ahead!Similar opinion? Write a review on ieatwords.com.au!
JoeSydney, NSW
Excellent!!!
Great professional service experienced from start to finish. The team were helpful and made the whole experience very easy and kept me informed along the way. I couldn't be happier and highly recommend to anyone interested.
1 comment
DianneSmart Energy Answers
Hi Joe,
We’re happy to hear that you enjoyed your experience. Thanks for sharing your review with us and the community.
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wendySydney Surrounds, NSW
- 2 reviews
Already saving heaps within 6 mths from installation,well worth it.
Great service and no problems what so ever. Acurate with every promise and cant believe my reduction in quarterly power bill,,and its only been 6 mths. I now pay less than a quarter of my original bill total which means ill lpay for my solar system outlay in no time.
Go for it,so pleased with Smart Energy. Well done team.
1 comment
DianneSmart Energy Answers
Hi Wendy! It's great to hear you had a smooth installation and that you are enjoying the benefits of your solar energy system. Thank you for the affirmation. Please do reach out to us at our toll free... Read more
number 1300 732 679 if there's anything else we can do for you. Have a great day!Similar opinion? Write a review on ieatwords.com.au!
YardSydney, NSW
Thrilled
Smart Energy Answers was professional and helpful from the very first contact. The whole install process was very smooth and the installers themselves went above and beyond to make sure everything was perfect. We had one tiny issue and in 2 days we had 2 people on our roof making sure it was rectified. Time is the ultimate test but with such a long install guarantee given by SMA on top of the guarantees offered by the manufacturers I have no worries. I cannot recommend these guys highly enough. If you are considering solar, for your own benefit, at least give these guys a call!
1 comment
DianneSmart Energy Answers
Hi Yard! It's great to hear that you have no worries about your system, and that you are satisfied with the action we took to correct the issue you had with your installation. If we can help you with ... Read more
anything else, please do call us at 1300 732 679, or visit our website. Thanks!Similar opinion? Write a review on ieatwords.com.au!
BJSSydney, NSW
Excellent company to deal with.
We have had our Smart Energy Answers solar system up and running for a couple of weeks and we are delighted. Everyone we have dealt with has been helpful and available. The panels were installed quickly and without any mess left behind. We were never pushed to install more than we needed and the price quoted was more than fair and compared very favourably to the two other quotes we received from elsewhere. We highly recommend Smart Energy Answers.
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Very good Company supplying good products
I would highly recommend using Smart Energy Answers if you are looking at putting in a solar installation. I purchased a 5.5kw system originally which I then got upgraded to 8kw. The install team were very good and have a very high quality craftsmanship. The design team were spot on with output estimates and the after sales service have been great.
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Leon D.Greater Melbourne (Metropolitan), VIC
Whole process went very smoothly
PV system just installed. The whole process went smoothly and as per company agreement. Very happy with final result. Would recommend SEA to any prospective clients. All staff very helpful and professional.
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MerrySydney Surrounds, NSW
Super happy with Smart Energy Answers
Smart Energy Answers were recommended to me & I would do the same to anyone asking. The process was professional, delivery on time & hassle free. The cost savings promised were conservative, so my expectations have been exceeded.
Thank you!
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Very happy with the product and service
We are very happy with the product and service from Smart Energy Answers. Our power bill has greatly reduced and the after sales service has been excellent . We would highly recommend this company to anyone wanting a Solar system installed.
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CraigSydney, NSW
Excellent experience with Smart Energy Answers
Smart Energy Answers provided a trouble free Solar installation. Everything from providing advice on panel and inverter suppliers, panel layout, and how to use the App, proved no problem for them.
Sam also arranged to have part of the system installed on the weekend so that it could be up and running before the Christmas holiday season.
Overall the system is performing as expected and there hasn't been any issues.
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Questions & Answers
Toniasked
No light on inverter
Raymond A.asked
quate to get solar at home
No answers
Raymond A.asked
prineed a qoate on solar
No answers
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DianneSmart Energy Answers
Dearest Erin, Thank you so much for this great 5-star review. Our team treasure you sharing your magnificent experience with us. Here at Smart Energy Answers, we make sure that customers have a full u... Read more
nderstanding of the system and to always deliver 100% customer satisfaction. We are delighted you appreciate it. Please don't hesitate to reach out to us if there's anything more we can do in the future. You may contact us at 1 300 732 679 or visit our website. Have a great day ahead!