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Smeg SA550-2X60
Another one with the fan failing
Bought 3 March 2016 $950 from Bing Lee.
Fan stopped working today. Judging from the other reviews this is a common fault.
Like everyone else I expected a lot more from this product.
Purchased in March 2021 at Bing Lee for A$950.00.
4 comments
I've sent an email and waited and waited...
Steve C.Smeg
Dear Gemma, I have noticed that we have a goodwill call booked for your appliance on the 7th of May. Regards Steve Cullen
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Mr TSydney, NSW
- 2 reviews
Fan stopped working after 3 years
The fan won't turn on even though all the switches seem to work fine. I removed the range hood and manually turned the fan. When the fan is turning manually the fan works. It appears it cannot start the fan from a standstill. I am extremely disappointed given the expense spent on a quality product. I will return to Bosch as my product of choice.
Purchased in June 2021 at David Jones for A$900.00.
2 comments
Steve C.Smeg
Dear Mr T,I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact d... Read more
etails and also if you can scan me a photograph of the rating plate from inside the appliance. Once I have this information I will be in a position to arrange a service call to ascertain what we need to do to fix this problem. Regards, Steve CullenThanks Steve, I appreciate your prompt response to resolve the issue as its now working perfectly again. I am greatly appreciative of your product support and I am glad we chose SMEG as the brand for all our kitchen appliances. Cheers, Mike
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BennoQueensland
- 9 reviews
- 7 likes
Disappointed
Disappointed because we expected better longevity with SMEG. Looks like there is a 5 year limit on these. Mine was installed around June 2013. So approximately 5 1/2 years before it started to fail. Buttons started to play up doing different things or not responding... after a few month, now no response at all. We know it is out of warranty. I emailed Smeg to get an idea of prices for parts but they referred me to a contractor at $165 visit for first 1/2hr to find out what is wrong. This unit cost $760 before installation.
Purchased in May 2021 at Harvey Norman for A$760.00.
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Find out how Smeg SA550-2X60 compares to other Range Hoods
Know better, choose better.
BenzNSW
- 4 reviews
Totally Disappointed
We purchased the Smeg over the cheaper brands, in reliance of their "good name". We purchased the unit 22 July 2014. As soon as it was installed and plugged in at the wall outlet, we noticed a loud electrical hum when the unit was not in use, but thought nothing of it.
Fast forward to 11 February 2015, we were forced to log a warranty call as the unit became unresponsive. The light and fan switches didn't function correctly and the fan speed fluctuated dramatically for no apparent reason. The service technician replaced the PCB (circuit boa...Read more
rd) and said "good luck" with it on his way out the door. Here we are again 4 July 2017, the board is obviously fried again as the unit is now running by itself and the switches wont respond to any touches, we cant turn it off, on, up or down. The fan units rev uncontrollably and the lights flash like a disco strobe light. We believe this poses a serious FIRE HAZARD !! and have now resorted to unplugging it at the power point. How are we supposed to use the cooktop without a range hood? This is totally unacceptable to us and at this stage, we cannot recommend the purchase of any Smeg products as a result. We have contacted the Smeg national manager as suggested on this site and, we will update here on any response we receive.2 comments
Update: My wife contacted Smeg manager Steve Cullen who organized for a service technician to come out and assess the unit. The technician arrived with a replacement motor, but after looking at the un... Read more
it malfunctioning, he said he needs to come back with and replace three other parts, a ribbon cable, the PCB (again) and the computer...which basically means its a full rebuild, other than the motor which he thinks is ok. Although I can't understand why they didn't just replace the whole unit as others have experienced, we certainly do appreciate the goodwill and efficiency of Smeg and their service department, thank you guys. I will further update this post after the repair is complete.Update: Thankyou Smeg - in particular National Manager Steve Cullen for facilitating the Service call and the whole Smeg service department for their communication and efficiency. They have replaced t... Read more
he faulty parts free of charge (again) and have stated that they would not have an issue replacing the unit if it happens again in future. If you have any issues with your Smeg product, our suggestion is to contact Smeg's National Manager directly. If I could change my review I would have to give Smeg ⭐️⭐️⭐️⭐️⭐️ for its GREAT customer service. Thanks again.Similar opinion? Write a review on ieatwords.com.au!
NicoleMelbourne
Very Disappointed!!
I purchased this Smeg slideout range hood a few years ago and the fan has been working very well. Earlier this year I pressed the light button to turn it on. Both the on and off light button pressed back into their slot so it is now very difficult to use them. I have barely used the lights on the rangehood so there should not be a problem with wear and tear. This is very disappointing as I choose a smeg brand product thinking it would last longer than other brands.
1 comment
Steve C.Smeg
Dear Nicole, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact detai... Read more
ls and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
D.StarSunshine Coast Queensland
So disappointing SMEG what a let down
We have a 3 half year old home totally fitted with no other than Smeg appliances we had our integrated dishwasher board go a year ago to be told the new one to replace was $690 plus labour this cost me $175 to find this out! The built in microwave has had the knob replaced the built in coffee machine was a 535$ technician bill even though we removed it and took it there ourselves. We thought about leaving the gaping hole in the wall as the cabinet is purpose build when we got the quote. The digits don't work on the oven.... AND TONIGHT the sli...Read more
de out SMEG range hood has stopped working the light off switch now turns the light on and off the light on switch turns the fan on for 5seconds!! The speed buttons don't work at all.so out of warenty we face having to replace it will something less expensive and much more reliable I know just the brand.. I will never buy SMEG again far too many issues far too coincidental I have had range hoods for 11 years prior to all this nonsense3 comments
Steve C.Smeg
Dear D.Star, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what are... Read more
all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenAn update- SMEG customer support has contacted me to arrange an experienced technician to look at repair or replacing the rangehood. Great to see brand backing a product. Outcome to follow.
Smeg Queensland Well Done for wonderful customer support and backing your product. Steve Cullen the national service manager arranged the technician to follow up and fix the problem. I can't say enoug... Read more
h how professional the team have been. Thankyou Steve for your help and support. And Thankyou SMEG for giving your team the tools to help genuine loyal customers. I will continue to purchase smeg I will enjoy the great kitchen equipment. Signed Happy Smeg Customer 15/06/2017Similar opinion? Write a review on ieatwords.com.au!
chumbley17Victoria
- 2 reviews
- 1 like
- SA550-2X60
- Verified purchase
Very disappointing unit
We bought this rangehood in September 2014 for our new house. We had been pleased with the Smeg telescopic rangehood in the old house where it had performed really well. We didn't buy an extended warranty. This unit has had numerous problems since it was installed. It started off being much noisier than the previous rangehood. The motor constantly hummed loudly and at one point it started blowing air instead of extracting it. Last week the extractor stopped working altogether, the rangehood still lights up but it doesn't do what it's supposed t...Read more
o, that is extract cooking odours. And, of course, the two year warranty period is over! Smeg don't brand their goods as cheap utilitarian products but this rangehood has performed far worse than a cheap product. From a consumer perspective this is extremely unsatisfactory. Why bother paying more for "quality" brands when they prove to be unreliable so quickly?1 comment
Steve C.Smeg
Dear Chumbley17, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what... Read more
are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Atul P.asked
My SMEG range hood is about 10 yr old. Fan started not working & then light started stopped working. Switches/button are five on panel. Board behind switches/buttons part no is 08086249. Can I buy that part?
1 answer
Steve C.Smeg
Dear Atul, This part is no longer available from the supplier.
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Lesley R.Smeg
Hi Gemma. Thank you for reaching out - we would love to have an opportunity to assist you with the problem you have mentioned above. Can you kindly email us direct with your full name, address and a c... Read more
ontact telephone number so that we can contact you to discuss this matter. Please mark your email to the attention of Lesley. Our email address is [email protected] Kind Regards, Smeg Australia.