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Smeg SA550-1X60 / SA550-2X60 / SA550-1X90 / SA550-2X90 Questions & Answers
SA550-2X60, SA550-2X90, SA550-1X60, SA550-1X9012 questions from our users
Atul P.asked
My SMEG range hood is about 10 yr old. Fan started not working & then light started stopped working. Switches/button are five on panel. Board behind switches/buttons part no is 08086249. Can I buy that part?
1 answer
Steve C.Smeg
Dear Atul, This part is no longer available from the supplier.
Madbenjoelasked
I have been quoted $130 each for rangehood fans for P52/2 by a Smeg referred contractor. My concern is they also quoted $130 for 2 light assemblies (after charging $110 for a visit) when I change a globe and it works perfectly. Confidence in contractor is not high! Is the quoted price reasonable?
1 answer
Steve C.Smeg
Hi Madbenjoel. Thank you for your enquiry. My name is Steve Cullen and I am the National Service and Spare Parts Manager. Can you please email me your full name, address and a contact telephone number along with the name of the Company ( Authorised Smeg Repairer ) who has given you this quote. I will then be able to ascertain what we can do to help you. My email is [email protected] - I await you email, thank you STEVE CULLEN
MPSasked
Hi My Smeg Rangehood has stopped working after 5 years of having purchased it . seems like i have the same problem as the other person above . Wanting to know if this will be a ongoing issue with this model and that is why it was discontinued ??
Lights are working .
I have been extremely happy with the Rangehood since buying it as its strong suction and have never had a problem with it since installing it .
Thinking of having it fixed instead of purchasing another one but really dont want to have to get it fixed in another 4 to 5 years down the track if this will be an ongoing problem for this model ?????
1 answer
Rodney M.Smeg
Dear MPS,
Sorry to hear about the problem you're experiencing with the rangehood. Could you please email our National Service Manager, [email protected] with your telephone contact details, address and the problems you are experiencing with your appliance. Once he has this information, he can ascertain how to best rectify the problem.
Regards
Smeg
Charlesasked
How to reconstruct filters after cleaning, please?
Radwanasked
Bought this rangehood and it was the most wxpensive between all the others feom bing lee after one year suddenly stopped working only light still working i called smeg and they will charge me for call out fee replacing+ faulty unit++ this rangehood was a mistake to choose ery disappointed my sister had a chinese ole brand still working and it is 70% cheaper i believe this model has a factory problem as i can see from previous reviews i have to check with consumer fair trading regarding this issue.
2 answers
Found out that ours was a faulty one. Technician had never seen the problem before. Ended up getting a brand new one free.
Steve C.Smeg
Dear Radwan, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Chris rasked
Hi,
How do know if my filters are Steel or Aluminium?
Margasked
How do I replace a light globe??
1 answer
Steve C.Smeg
To remove the globe first you remove lamp cover by turning it anti clockwise then just pull out button globe
Susanasked
The range hood suddenly stopped working. Lights still operable. Bought new November 2011.
Misplaced manual for trouble shooting.
What best to be done?
1 answer
Steve C.Smeg
Hi Susan try turning the power off to the hood for about 15 minutes then back on if this fails please call service on 02 8667 4833. Thanks Chris
Yingchen Jennyasked
I ordered to purchase a smeg sa 5502X90. But received a smeg sa 550/2X90. What's the difference between the two models?
1 answer
Steve C.Smeg
Hi Yingchen they are the same model. Regards Chris
Marsasked
Have just purchased the SA5502X90 rangehood and no installation or operating manual was included in the box and cannot locate it online. Can anyone help?
2 answers
Steve C.Smeg
Thank you for your email.
All relevant paperwork is located inside the Rangehood.
Please remove the mesh filters from the underside of the Rangehood and you will find all the paperwork inside the motor cavity.
I am Australian Rangehood Installations here in Melbourne. Don't reduce the duct size, make sure it is ducted outside or it is a waste of time putting one in.
You can email me any queries and I will try and help you. My email: [email protected]
Keith
Malcolmasked
The exhaust fan is not working- do we need to replace the entire range hood or the fan only? Malcolm 2nd Sept 2013
1 answer
Steve C.Smeg
You might be able to get this unit repaired through our service department. It depends on how long you've had the unit as to whether or not you should replace the entire rangehood. If your rangehood is 5-10 years old and been used quite a lot, then it might be more feasible to purchase a new model. Otherwise contact our Service Department on (02)8667 4833 for further advice and price estimate.
David Turnerasked
What does it mean when the 1st light is blinking.
1 answer
Steve C.Smeg
Dear David, if you push the button for a few seconds it should go away. It is a warning to replace the charcoal filters if they are fitted. Please feel free to contact me direct if there are any further issues on my email address as follows. [email protected], steve cullen
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