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5 questions from our users

Anon

Anonasked

TSF02SSAU (Chrome)

Is there a way to adjust the spring on the eject mechanism as it seems all these throw the toast out onto the bench and floor. I have put a rubber band (I had to experiment to find one which worked) around the eject lever and under the timer knob, which works as a temporary fix. It also is very slow, but we can live with that.

1 answer
Smeg
Steve C.Smeg

Dear Anon, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen

Theresa D.

Theresa D.asked

TSF02

Does this come in a long slot version? for toasting flat breads?

1 answer
To The Consumer
To The Consumer

I have the long slot Smeg toaster. I would not recommend it to anyone. The long slot is the unit’s only redeeming feature. It’s a
cheap and nasty product pretending to be executive end, with its high end price. My expectations weren’t high, after all it’s only a toaster, but I feel this piece of junk was a huge disappointment. See what else you can find, Theresa.

Diane m

Diane masked

TSF02BLAU (Black)

My toast literally comes flying out!
Why? Does this happen to anyone else?
Have had toaster since November 18”

1 answer
DamoAU
DamoAU

I’ve not experienced that with either of the Smeg toasters I’ve had

Barney

Barneyasked

TSF02BLAU (Black)

Was wanting to purchase a four slice toaster and a kettle from Smeg - because the reviews are mainly so poor ( fridges are terrible reviews too) I’m Looking elsewhere - can anyone recommend a good toaster?

No answers
Malamati michetti

Malamati michettiasked

TSF02BLAU (Black)

I bought a 4 toaster smeg but once side of the bread gets toasted.. it’s being like thS since we bought it 3 months ago .. is there something I am not turning on.. need help.. can’t afford to buy a new one

3 answers

I would return under warranty. You can either get new one or maybe they will give you another brand for free. Having said that I have had no problems with mine

Smeg
Steve C.Smeg

Hi Malamati Michetti,
We have a 2 year replacement warranty on our toasters.
Please take it back to your place of purchase, with a copy of the receipt and they will exchange it for you.

Regards,
Smeg Tech Support.

Julie Cummins
Julie Cummins

Hi yes I would take it back under warranty as it should be better than that for the price of it.Another option is to get in touch with smeg and explain the problem to them as when i was having problems they couldn’t be more helpful.I hope this helps you.Thanks

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