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Reviews

(12)
(0)
(0)
(0)
(0)
  • Value for Money
    5.0 (10)
  • Product Quality
    5.0 (7)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    5.0 (12)
  • Treatment StageI have had an initial consultation. (12)


Joanne E.

Joanne E.Mid North Coast, NSW

Quick, easy and painless

published

Staff were extremely professional and courteous. Jo walked me through the process and happily answered any questions. The 3D scan was so simple and easy. Tayla checked my scans before I left the appointment just to check they had everything, and that is great quality control.



Customer Service
Value for Money
Treatment StageI have had an initial consultation.

Kane J.

Kane J.Sydney Surrounds, NSW

Awesome

published

Went in today to get my 3D scan and I was greeted by a lovely staff, Melanie was the one that did my scan and she was awesome explained every step of the process and how everything works, highly recommended if anyone was thinking of going with them.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thank you so much for the kind words, Kane!

Perfect

published

Mel was quite thorough with the examination, she was polite and very helpful. She walked me through the whole process of the examination and how smile direct work. It was very informative.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Kristy, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Awesome!

published

It was an awesome experience and they definitely made me feel at ease. I have never done anything like this before so it was great being able to feel comfortable! Jo was awesome! She was very nice

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah store
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi Katelin! We're thrilled to see this.

The reviewer stated that an incentive was offered for this review


Tiffany donnelly

Tiffany donnellySydney Surrounds, NSW

Awesome people, make you feel so comfortable

published

The staff were so lovely and they were so nice and answered all of my questions. Hopefully I will have the beautiful smile I've always wanted by the end of this.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Tiffany, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

The reviewer stated that an incentive was offered for this review


Tom

TomSydney Surrounds, NSW

  • Verified customer

Excellent service!

published

Quick and easy consultation with Jo and Tayla from the Tuggerah store. Great conversationalists and excellent at their job. Couldn’t had been more impressed with how professional they are.

Can’t wait to receive my aligners!

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationWestfield Tuggerah
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

This is exactly what we're here for, Tom! Thank you so much.


wayne martin

wayne martinSydney Surrounds, NSW

Great treatment

published

Very well done good intro to your product
Well presented staff in ideal rooms
Mist likely will go ahead as health insurance will pay 80% over 2 years. Can't wait for my video etc

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Wayne.


Wow wow wow

published

Amazing, really great experience, even if
you don't sign up for aligners. But I do think you will find it hard not to. Great price and fantastic technology. Staff are awesome.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Amy, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Easy process

published

Melissa made the whole process so easy and made me feel so comfortable. Every question I had was answered and left me excited about receiving my aligners. Thank you to the Tuggerah team

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Tennille, we love seeing this!

Great service

published

I went to the Tuggerah store for my 3D scan. The ladies there were very friendly and helpful. They explained the whole process (scan and what would happen after) and answered any questions I had. I would highly recommend see them for your clear aligners.

Customer Service
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi Zane! We're thrilled to see this.


Courtney B.

Courtney B.Sydney Surrounds, NSW

This is exactly what I was looking for!!

published

The staff were friendly and polite and explained everything in detail. The consultation was quick and easy and hassle free. I highly recommend Smile Direct to all those looking for a perfect smile.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah NSW
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi Courtney, we appreciate you taking the time to leave us this feedback.


Janelle Chapman

Janelle ChapmanSydney Surrounds, NSW

Excellent service

published

Went to the new Tuggerah store, ladies were lovely and very professional. Had my 3D scan and signed up. Can’t wait to get my aligners. I would thoroughly recommend going in for consultation and price is very good.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationTuggerah
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

The reviewer stated that an incentive was offered for this review


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