SmileDirectClub SmileShop NSW, Sydney

Great experience. Helpful in all aspects of the treatment, non complicated explanations and succinctly answered all questions. Very professional and service with a great smile. Would recommend to friends and family.

I did my first time 3D scan. The staff explained everything clearly and was so friendly and welcoming. I had super positive experience and definitely will recommend it to my friends and family

All the team was very friendly and welcoming. I got there probably when they were having team huddles and they were nothing else but amazing. I love going there and I will definitely will go back there if I had to.

I did my first visit for 3D scan of my teeth. Staff was super friendly, professional and lovely. They answered all my questions. Overall, I had super positive experience. Thank you, Direct Smile Team.

I'm so appreciated that Alice gave me such a professional consultation and it is a wonderful afternoon. and the club is well- furnished and clean. hope you enjoy there ha

Thank you for putting me at ease! I hope you can get me the smile I have always wanted!
Very professional and state of the art studios! Thanks again k

Great service from booking to initial consult - ran through the process, friendly and very easy to get up and running. Very efficient and intelligent technology. Getting into my family dentist or orthodontist is always a struggle and never seems to fit my schedule.
Looking forward to starting the process with aligners being sent direct and no more follow up visits necessary until the final product.

While it’s definitely highly scripted, you can’t ignore the sheer volume of examples and how professional the team are. Being a registered nurse makes you feel at ease. Thanks Carla.

The staff were lovely and vibrant. Couldn’t have had a better experience with the members and gave me comfort about the process. Quick, easy and sweet to talk too. Highly recommend smile direct and can’t wait to start the process ! Thank you.

Incredible service! From the moment I clicked on the ad to walking out of my appointment I was amazed and impressed with how smooth and easy the whole process was. You guys have literally thought of everything. I even got a free teeth whitening kit and lip balm! My smile guide Alice was so lovely and friendly and really clearly explained everything that was going to happen. I am just beyond excited to go through the rest of the process with Smile Direct Club.

Great first experience. For someone who thought that the visit may be slightly intimidating, turned out I was wrong! Alice and Emma were extremely friendly. Highly recommend. They are very knowledgeable and were able to answer all my questions.

Great service and friendly staff. Quick and easy procedure to sign in and have my teeth scanned. Staff answered all my questions and took me through process in a professional manner.

Amazing staff, very attractive and really got to know you as a person to identify what I needed.i cannot wait to start my treatment. Alice was great at explaining the process and what it entails.

Very attentive service, from beginning to end of the consult. Alice was lovely, highly reccomend a visit if you are considering braces the offer seems too good too be true,cant wait for the results!

Great easy 3D scan appointment!

Alice was great as explaining the process and what to expect with Smiledirect. Would recommend it compared to doing your own impression kit.

Easy done! Thank you

Horrible company, won't deliver the aligners. Won't reply to calls or emails. Been waiting for over 2 months for a reply. Didn't receive aligners and they continued to charged me monthly. Had to cancel credit card, lodged a fraud claim with the bank and raised a complaint with the fair trading NSW and ACCC.

The positive reviews on here are highly misleading. Most are only after customer's first visit for the dental scan and not after the actual treatment (they are encouraged to leave a positive review at this stage).
Once out of the hyped sales environment they sign you up on direct debit and then the care goes out the window. They have continually ignored my requests for basic email communication regarding my progress with the retainers. Currently looking at legal options.

I was really happy with my appointment at Martin Place in Sydney. Gretchen was lovely! So friendly and personable.
A great experience with exceptional technology. Really looking forward to my new smile,

Friendly atmosphere and excellent customer service. My consultant Alice was very helpful and professional. Though more information about consumer guarantees, warranties and the entire treatment process could have been provided.

This has been the worst case of customer neglect I have ever experienced. I had to threaten legal action to get these guys to respond to help me. Shameful and appalling.