The staff were lovely and vibrant. Couldn’t have had a better experience with the members and gave me comfort about the process. Quick, easy and sweet to talk too. Highly recommend smile direct and can’t wait to start the process ! Thank you.

Incredible service! From the moment I clicked on the ad to walking out of my appointment I was amazed and impressed with how smooth and easy the whole process was. You guys have literally thought of everything. I even got a free teeth whitening kit and lip balm! My smile guide Alice was so lovely and friendly and really clearly explained everything that was going to happen. I am just beyond excited to go through the rest of the process with Smile Direct Club.

Great first experience. For someone who thought that the visit may be slightly intimidating, turned out I was wrong! Alice and Emma were extremely friendly. Highly recommend. They are very knowledgeable and were able to answer all my questions.

Great service and friendly staff. Quick and easy procedure to sign in and have my teeth scanned. Staff answered all my questions and took me through process in a professional manner.

Amazing staff, very attractive and really got to know you as a person to identify what I needed.i cannot wait to start my treatment. Alice was great at explaining the process and what it entails.

Very attentive service, from beginning to end of the consult. Alice was lovely, highly reccomend a visit if you are considering braces the offer seems too good too be true,cant wait for the results!

Great easy 3D scan appointment!

Alice was great as explaining the process and what to expect with Smiledirect. Would recommend it compared to doing your own impression kit.

Easy done! Thank you

Horrible company, won't deliver the aligners. Won't reply to calls or emails. Been waiting for over 2 months for a reply. Didn't receive aligners and they continued to charged me monthly. Had to cancel credit card, lodged a fraud claim with the bank and raised a complaint with the fair trading NSW and ACCC.

The positive reviews on here are highly misleading. Most are only after customer's first visit for the dental scan and not after the actual treatment (they are encouraged to leave a positive review at this stage).
Once out of the hyped sales environment they sign you up on direct debit and then the care goes out the window. They have continually ignored my requests for basic email communication regarding my progress with the retainers. Currently looking at legal options.

I was really happy with my appointment at Martin Place in Sydney. Gretchen was lovely! So friendly and personable.
A great experience with exceptional technology. Really looking forward to my new smile,

Friendly atmosphere and excellent customer service. My consultant Alice was very helpful and professional. Though more information about consumer guarantees, warranties and the entire treatment process could have been provided.

This has been the worst case of customer neglect I have ever experienced. I had to threaten legal action to get these guys to respond to help me. Shameful and appalling.

Thank you for the 3D scan! It was really helpful and also interesting! I had a great time with Jasmine. Can’t wait to see my new smile! Thank you again!!!

A BIG thank you to Alice and the smile direct club team in Martin Place and a great initial appointment.

Can wait to receive my package and start my beautiful smile journey.

Had an awesome experience from the time l walked in to my consultants.... you were all amazing. Thank you so much and l hope to see you all soon with my new smile.

I just had my initial Smile shop consultation and was impressed by the professionalism of the staff, the quick and easy 3D scan and impressive technology. Thank you Carla for your excellent service.

Was such a lovely visit, Carla talked through everything clearly was extremely friendly and made me feel comfortable coming in and having my teeth looked at. Highly recommend to others :)

Professional and caring staff with advanced technology that’s affordable and accurate. Alice and Joanne made me feel super comfortable. Alice was so through, warm and engaging and explained everything in great detail. Loving the experience so far. Excited to see the final results!

Jasmine was wonderful, really great customer service and she took the time to listen to me, consider my financial situation and give me the options that work best for me! A++ experience!!

Having previously worn braces, This consult was pretty much the same as you’d get from an orthodontist without the hefty price tag.
I was a bit pessimistic going in but after meeting with Rebecca I was totally all for it. She explained everything perfectly. I will be confident in going ahead with this product and excited for my new smile without breaking the bank.