Snowys Outdoors (page 3 of 10)

Recently my partner ordered Black Wolf backpack from Snowys to replace a broken pack. When the product arrived it appeared a though it was a customer return or ex display as the heat sealed plastic bag the product supplied in by Black Wolf was torn open. Given this time of Covid 19 receiving a second hand product is totally unacceptable. As I needed the backpack for a walk on the weekend I was unable to return the bag which Snowys offered. Snowy's staff could not explain why the pack was opened. Guys plenty of better online suppliers out there who understand customer service.

My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.

Delivery was impressively fast, even during the holidays, but they do use Toll.

Placed an order, item showed as in stock. Paid, then 4 days later I received notification my goods won't be available for over 2 months. I would not have ordered if I knew this. Poor form to do this.

Buyer beware. I never received my order, the responses from Snowy's have been delayed woeful to my trying to find out where my product was, and now they are just saying bad luck. Very poor. I see other people have experienced this. Will be going to consumer affairs next.

Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.

Obtained advice from the team on the phone. Then ordered online, simple, with delivery to Tasmania within 5 days. Thanks

Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.

The best products with the best price. Free postage and products turn up in matter of days. I have bought everything from snowy’s online. Camp chairs cookers ozpig and accessories to sleeping bags and inflatable mattresses

Holes in shelter. Won’t get replacement before holiday, be forced to keep it or buy another shelter elsewhere. Delayed claim

Good prices and very helpful staff. Delivery is unbelievable. I had the boots on my feet in Melbourne 20 hours after placing the order. I cannot speak highly enough of Snowy's. Thanks guys!

I have bought a range of camping and hiking gear from Snowys over the past three years. They have always been excellent in processing, delivering and handling my queries. On the one occasion where I needed to return something faulty it was dealt with quickly and without dispute. These guys seem to really know the value of customer service.

My experience with Snowys has been abysmal: I purchased an Oztrail 450 Lodge LED from them. During my second outing the flysheet failed (the seams came apart), and we got wet. I contacted Snowys who were very reluctant to give me a refund. They said they would send me a new flysheet. It didn’t arrive, so I contacted them again, only to find that they hadn’t even sent it. When they finally sent it, they sent it to the wrong address. During my third outing, during pack up, a bolt in one of the knuckles snapped clean. I contacted Snowys again, and...

The web site wouldn't let me checkout on my iMac. Tried the iPad..nope. Seems there online shop isn't liking Mac Safari. So had to use wives Chrome or whatever on her iMac. Worked great. This little speed bump wouldn't stop me from buying again. Although it was annoying as I buy heaps using this browser. I like the fact they post videos of the more popular products.

I purchased some walking boots from this company a few days ago. Shocked to see them arrive today (Saturday). Amazing shoes, as good as I’ve ever had. Can’t recommend Snowys high enough.

I would like to state that Paul and the staff at Snowys were fantastic, in first finding my invoice no. to lodge a warranty claim, and then secondly actioning it so quickly, going over and above my expectations on the outcome. Well done Snowys on great customer service.

Thank you Snowys for an excellent on line ordering website and an amazingly quick delivery service. Will definitely be buying from you again.

I spent $2000 in two weeks and my swag came with a cracked support pole, esky wasn’t as advertised, the cryvacer was falsely advertised as 12volt (didn’t work). I had that many parcels coming spread out over 3 weeks yet everything was in stock when I ordered.....just got back from my prosponed camping trip and felt like I’d been jolly Rodgered by SNOWYS OUTDOORS... And the customer service, let’s just say they are like lawyers, I’ll get some photos and video footage up of their lovely products

I placed 2 orders
4 items of Backcountry freeze dried food (sachet)
and another order with 8 items of Backcountry freeze fried food (parcel)

The sachet came in 3 days to Hobart, Tas! still waiting for the parcel as it's transiting through VIC...

They had attractive prices and cheaper than other store out there

Very well priced things online and some of the quickest deliveries I've ever had I have purchased multiple things from this store and they never dissapoint will be purchasing from this store again

Placed a $700 order with snowys and noted the order was urgent and needed it within a couple of weeks. I also phoned them after placing the order to ensure they got the order out quickly. The order was sent with Toll. Delivery was late by a day so I phoned Toll on Thursday in which they were completely useless but after spending over an hour on the phone with them I was told Snowys failed to put the address on the parcel which is why it failed to meet delivery on the Wednesday and Thursday. If I had not phoned and spent all that time on the pho...

Received equipment within 2 days in NSW. Quality and price is excellent and the Snowys ratings are spot on and give great insights into the purchase. Highly recommend and will be back for more.

Bought camping gears for first time (10P Tent and ground sheet)..and I did a right decision to buy it from Snowys Outdoors Online Store. The price from was very affordable with free delivery to Western Australia..the delivery was so amazing..very fast and in good quality packaging..around 4-5 days delivered to my home! Now, Snowys become my single camping gears shopping destination. Thanks Snowys!

We are absolutely thrilled with our recent purchase!! Amazing customer service!! These guys know what they are doing and go the extra mile. We will definitely continue to purchase from here.

Ordered a PLB 1pm yesterday and arrived today at 9:30am from QLD to NSW.

Item was supposed to be on pre-order but after noticing it switched back to 'add to basket' online after ordering, gave them a ring. Turns out when you put your postcode in, it automatically detects stock level from one of two of their warehouses. It was out of stock at my 'local' warehouse so they re-routed the order to the other straight away!

So glad to be able to go hiking with it this month rather than next! Thanks, Snowys!

This is my first dealing with Snowys. I ordered a folding card table online. I was immediately informed it wasn’t in stock but was given a date for its delivery and was kept informed as to its status. Spot on! It arrived today exactly as promised. I could not be more pleased. Very efficient and friendly.