Solar Naturally Questions & Answers

Hi Mark I have a two story house and I wasn’t charged for a scissor lift or extra person . I would definitely give them or glowing review on there sh*t customer service.

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

get more qoutes from reputable solar installers. You'll see a big price difference,

Go somewhere else don't waste your money. Biggest buyers remorse here

a certain person from solar naturally is cec registered based on the cec website.

My experience (across all industries) is some sales people are better than others, and sometimes its just some sales people dont match well with the customer, or its just a bad day. (I know I certainly couldnt work in sales, talking to strangers.) Unfortunately that can often detract from a good product or service. I have used these guys, and recommended them to several of my friends and business associates who have also been happy. Although you may not have enjoyed the sales person, the products, installation and after sales service are all pretty good. They have been around for a while, have their own installers (many solar companies just contract out to the lowest cost installer). Like a lot of products, if you finance the total cost can be rather scary, and personally if I can I will use my mortgage for the lowest interest rate for something like this, but sometimes there is just convenience in the finance offered with products - which is why companies like Harvey Norman will do finance on a washing machine. Perhaps you could ring their office, express your concerns with the sales rep and perhaps get some sort of discount or upgrade I am sure there would be no harm in having a chat. But I would still consider them worth considering. Good luck

i had the same experience in 2017 but it was easy to cancel when i realized i was paying double the price.

Similar experience. I asked for a written quotation and a business card and was told some BS about intellectual property and ... at this point I tuned out and the spidy-senses were going ballistic. What sales guy does not leave a quote or a business card... smells like a scam.

Go somewhere else

You will be paying a fair bit extra to make up for the no interest finance. ($400 just for the opening of the account). Also what we finally got would only be low to mid ratable system. This is not the first time I am left feeling like a gum nut but the good in this is I have finally learnt that don’t do business with those seeking it, seeking them and I could have have had a better rated system with double the kw for just over half the price.

Yep it is too good to be true. I'm just over a year and a bit in and has only made a slight dent to my power bills. All the reviews I see are people happy with the service and install but nothing comparing how much money they have saved. I've been ripped off and will take this as far as I can. Absolute scam company.

Solar Naturally will cost you over 2x as much as anyone else - don't use them - shop around first

Do the maths very carefully. You’ll end up paying thousands in ‘savings’ to them For what sounds like an inferior product. There are some good systems around at a good price point that you should consider saving for rather than this rort.

From what I can tell there is no new government grant, it is just a marketing term Solar Naturally are using.
The "Solar Assistance Scheme" is just a way of purchasing your solar panel system on credit, and Solar Naturally are the credit providers. It also relies on them getting the normal standard government rebate. That means they get an instant lump sum payment for the system, then you pay it off over a period of time.

Probably a good option if you can't afford to buy a solar system yourself, but also probably a very over-inflated price that would be much cheaper if you just went and got a loan to buy the solar system.