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Reviews

4.3

235 reviews
5
(174)
4
(23)
3
(4)
2
(5)
1
(29)
  • Value for Money
    4.3 (89)
  • Product Quality
    4.6 (83)
  • Return Claim MadeYes (1) · No (75)
  • Customer Service
    4.3 (92)
  • Warranty Claim MadeYes (1) · No (75)
  • Purchase Price$6,309.09 (11)
  • Installation
    4.7 (62)
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Paul

PaulPerth, WA

Tradesman sent to fix cowboys work

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Michael H

Michael HPerth, WA

Happy with Installation

published

The guys that came out to install my new solar panels were awesome! I was happy with everything - they did a great job. Happy to recommend to anyone looking to get solar panels installed!



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Really Easy!

published

Had the guys from Solar Naturally install some solar panels for me recently. The whole process was great and really easy. The guys show up on time and the job was completed quickly. Happy with the service!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Peter

PeterPerth, WA

My 2nd time using Solar Naturally! Really happy!

published

This is the 2nd time I've used Solar Naturally! I got them to install my solar panels in my first home and now on my second home as well, I'm really happy with their service and I highly recommend them!

Happy!

published

Happy with our new panels from Solar Naturally. The boys were polite, arrived on time and cleaned up after themselves. The app is also very easy to use! Highly Recommend.

Customer Service
Value for Money
Product Quality
Ashley W

Ashley WPerth, WA

Nice friendly company - can’t wait to see the results!

published

Clear and smooth induction to the system and how it all works
Friendly staff and tradesmen
Quick and effective work competed
Can’t wait to see the results of our electricity bills

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$5,000.00
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J Smith

J Smith

  • 2 reviews

Terrible customer service

published

Interesting call today from this company to book in my installation. I had accepted a quote in November for supply & install in mid January. After I had to make numerous calls & emails I got an install date. Surprise no-one up or even rang. Only when I cancelled my agreement did they contact me. Today (3 months later) I get a call about the job. Are these guys serious!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Perfect!

published

The guys from Solar Naturally did a really good job! They were clean and tidy throughout the entire installation process. They didn't break anything and it was reassuring to know that they knew what they were doing! I would highly recommend Solar Naturally to everyone who are interested in getting themselves some Solar Panels!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Tammy Reid

Tammy ReidSouth East Queensland, QLD

Very happy!

published

The Solar Naturally team did a great and awesome job setting up my solar panels at home. They were on-time and I would I highly recommend them to everyone! Thank you Solar Naturally!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Went according to plan!

published

The Solar Naturally team did a great job installing my solar panels while I away. They were installed well and properly, and every went according to plan! I highly recommend Solar Naturally to anyone who is interested in getting Solar Panels.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Excellent!

published

Everything is all good with my solar panels, thanks to guys from Solar Naturally! They did an excellent job and were on time, quick, clean, and very professional! Thanks Solar Naturally!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Adam

Adambrisbane

  • 2 reviews

No problems!

published

My solar panels seem to be working well with no problems whatsoever! The guys from Solar Naturally who set up my solar panels did a good job and I have zero complaints.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Annieenz

AnnieenzPeel, WA

Fantastic!

published

The Solar Naturally team did a fantastic job installing and setting up my solar panels at home! The guys who set up my panels arrived on time and they did a really good job overall.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Annieenz,
Happy to hear Solar Naturally did a fantastic job on your install and that you were happy with their job. We appreciate you taking the time to leave us a 5-star review - thank you!
Rachel at Solar Naturally

BecS

BecSSouth East Queensland, QLD

Thank you Solar Naturally!

published

The Solar Naturally team did a very good job setting up my solar panels, and the panels are working well for me! The guys who came to install my panels were early, professional and tidy! I would highly recommend Solar Naturally to everyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Craig

Craig

  • 2 reviews

Check for unexpected expense

published

Despite a good experience with the installer and a neat and tidy installation, I was disappointed to find my house switchboard needs replacing to deal with the upgrade to smartmeters.
I have been quoted $3500, which we cannot afford.
I feel we should have been told of this probability prior to installation.
We now have a magnificently installed system on our roof that we pay for every week, but cannot afford to get activated.

Return Claim MadeNo
Warranty Claim MadeNo
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Michael

MichaelSydney, NSW

Everything went well!

published

The service was awesome. Really happy with the team at Solar Naturally. The boys took the time to talk us through the powerboard and installation, and we are really excited to try the app.

Customer Service
Value for Money
Product Quality
Patricia Formosa

Patricia FormosaSydney, NSW

Very pleased!

published

My solar panels seems to be working and I am very pleased with the job that the Solar Naturally Team did to set them up for me! They guys who set up my solar panels arrived early, and finished the job early!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Patricia Formosa
Patricia Formosa

Excellent service thank you

donna4tim

donna4timSouth East Queensland, QLD

  • 3 reviews

Very professional!

published

I have no issues with my solar panels, thanks to the Solar Naturally team! The guys who set up my solar panels were very professional, and arrived at my place on-time as expected!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Linsea

LinseaPeel, WA

Very happy!

published

The whole installation went smoothly. The panels look great and we are really happy with the overall process. We are currently learning how to use the app, we can see that we have saved a tree!

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally

Really Helpful!

published

The lads did a really good job on the installation. We had a bit of rain so they had to come back to finish the job but no complaints happy with the services provided!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
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Questions & Answers

Mark H-W

Mark H-Wasked

i am unbelievably disappointed with the whole process. The deposit was paid early December and the installation was completed in early April. We were informed that the job would be done in January if not late December. The house is split level and all installation and connection to the existing meter box is on the single level yet we were charged for extra cable and scissor lift plus extra team member which was not the case. Damage to roof capping, existing conduit and render is evident. Numerous rubbish items were left around the property. Delays, deceit and damage. I have requested that the so called double story cost be omitted and have been given the serious run around. Would you like me to write a glowing review?
Mark

1 answer
Paul
Paul

Hi Mark I have a two story house and I wasn’t charged for a scissor lift or extra person . I would definitely give them or glowing review on there sh*t customer service.

Iqbal

Iqbalasked

Can I cancel my contract after sign

3 answers
Bill
Bill

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Solar Naturally
Rachel M.Solar Naturally

Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally

Lukasz
Lukasz

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them

Curious

Curiousasked

We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?

3 answers
New Dad
New Dad

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

New Dad
New Dad

get more qoutes from reputable solar installers. You'll see a big price difference,

Lukasz
Lukasz

Go somewhere else don't waste your money. Biggest buyers remorse here

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