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Sandra Wehi
- 2 reviews
Excellent Service
Had Neil come and look at my current system He informed us it was invertors he even gave me the contact details of who I should contact. Ended up buying a new system from Neil only because he was so helpful to deal with. Great service by him.
1 comment
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Love our solar!
The service was fantastic! Everyone took the time to explain everything to us and answer any questions we had. The installation process was easy as solar naturally dealt with it all and we have been very happy with the benefits we are seeing so far.
1 comment
Rachel M.Solar Naturally
Hi Katie,
Thanks so much for leaving us a 5-star review on your experience with our company! Happy to hear you found Solar Naturally's service to be fantastic and that you're happy with the results that you are seeing so far!
... Read more
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RobertSydney, NSW
Good system and service
The panels were installed efficiently and are producing good results which can be tracked via the app, which is very handy. The installers cleaned up after themselves a were very easy to deal with.
3 comments
Rachel M.Solar Naturally
Hi Robert,
Glad to hear that you are tracking your great results from your solar system via the app! We really appreciate you taking the time to leave us a 5-star review of your experience in getting solar with our company. ... Read more
Enjoy your solar savings! Rachel - Customer Service Solar NaturallyWas wondering what you were doing about the replacement roof tiles.
Regards
Rob
Rachel M.Solar Naturally
Hi Rob, Let me chase this up for you. If you could please email me your sales agreement number, full name and address I will follow up with our Service Department. My email is [email protected]
Thank you! :)
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Cris and AlbiePerth, WA
Excellent customer service
Sign up was great. Liam's demographic & product knowledge was excellent.
Work carried out by tradesmen Wayne & Jared went beyond expectation. Installation was fast and clean, tradesmen explained everything & answered all questions. Would definitely recommend this service to others.
1 comment
Rachel M.Solar Naturally
Hi Cris and Albie,
Thank you for your 5-star review on your experience with Solar Naturally. I am stoked to hear you had such a positive experience with your Design Consultant Liam and your electric... Read more
ians Wayne & Jared. I will make sure to pass this onto them as it will make their day.Similar opinion? Write a review on ieatwords.com.au!
Rogie. OSydney, NSW
Fantastic team!
The whole process was easy especially if you have Jason as your sales rep!
He was easy to talk to and still available even after the installation.
The boys (Nathan and ? ) did a fantastic job . They were on time, friendly
and professional. So highly recommended!
1 comment
Rachel M.Solar Naturally
Hi Rogie,
Glad to hear you had such a positive experience with Solar Naturally and thank you for your 5-star review. Very happy to hear that you found the team at Solar Naturally to be attentive and... Read more
to deliver a fantastic level of service! I will make sure to pass that along to both Jason and Nathan :)Similar opinion? Write a review on ieatwords.com.au!
Graham InglisSouth East Queensland, QLD
Jack was first class as an installer from Solar Naturally
I found Jack to be fantastic as an installer and very professional as well as thorough. He helped me understand the process in detail and I felt very comfortable throughout the process.
1 comment
Rachel M.Solar Naturally
Hi Graham,
Thank you very much for such a great review! We work really hard to offer the best service, so I am happy to see that reflected in your experience with Solar Naturally. ... Read more
I'll made sure that Jack gets the recognition he deserved from your glowing words on his installation for you. Enjoy your solar saving! Rachel Solar NaturallySimilar opinion? Write a review on ieatwords.com.au!
Avoid Solar Naturally.
Organized an appointment and signed up on the 24/02/20. Following day, we decide to cancel the installation within 10 days as per contract.
Multiple calls and zero response. Very bad service.
1 comment
Quoted too much for an inferior product. Can get a far better system package for the same price.
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The installers were excellent
The guys who attended to install the solar panels were excellent and did a great job. They took the time to explain how the panels and the app work. Now the solar panels are set up and everything is running well.
1 comment
Rachel M.Solar Naturally
Hi Jo and Anna, thank you for taking the time to leave your review!
We're really glad to hear that you've been happy with your decision to choose Solar Naturally and that we you were impressed with ... Read more
the level of professionalism you received from your electrician team.Similar opinion? Write a review on ieatwords.com.au!
All went well
The installers arrived and set up the solar panels quickly and efficiently. They ran through how the system worked and how to use the app. Everything was very easy and hassle free.
1 comment
Rachel M.Solar Naturally
Thanks so much for taking the time to write such a detailed review, Cameron! We hope you continue to enjoy your system and we are happy that the process was very easy and hassle free for you!
Rachel at Solar Naturally
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JamesPerth, WA
- 2 reviews
Great installation
The installation was quick and seamless. Happy with the results and the service provided, with no issues at any stage of the process. Looking forward to seeing the benefits of the panels.
1 comment
Rachel M.Solar Naturally
Hi James, thank you very much for your review! It is wonderful to here the process was quick and seamless and that you were impressed with the service provided.
Thank you kindly,
Rachel at Solar Naturally.
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BillSydney, NSW
Impressed with the team
The workmen who did the installation were great. Turned up on time and got the job done in one day, despite the weather, then cleaned up after themselves. Really impressed with the service.
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Dean BARNESSydney, NSW
Great service and installation
Very happy with the service and installation, everything so far has gone very well. The guys have been very professional and I would recommend using solar naturally for your solar panels.
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MarcoPerth, WA
- 2 reviews
Installation was great.
Sales person was very knowledgeable. Installation team was very pleasant and the installation was done with care and completed neatly. The only negative was that I was offered a $100 discount for being referred by a friend. When I sought to claim the discount at payment I was told that it had already been included in the price. The treatment of the referral discount in the price could have been more transparent from the outset.
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AbbasSydney, NSW
Solar panels are working well
The installation of the solar panels went very well and the installers explained how everything worked. Downloaded the app and the solar panels are working well. Service was very good.
1 comment
Rachel M.Solar Naturally
Hi Abbas,
Thanks for your 5-star review on your experience with Solar Naturally. Thrilled to hear that you found our service to be very good and that the installation was breezy! ... Read more
Enjoy your solar savings! Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ieatwords.com.au!
Dave ZamoraPerth, WA
- 2 reviews
Quick and efficient service
Very happy with the service. Everything went well with installation. The installers were quick and efficient and showed me how everything worked. We made some changes to the layout when they arrived, but this wasn't a problem.
1 comment
Rachel M.Solar Naturally
Hi Dave,
Thanks for sharing the positive experience you had in installing solar with our company. Glad to hear that you're very happy with the level of service provided and that our solar electrician... Read more
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James WithnallSydney, NSW
Great Experience
Everything went well. Good follow up call. Great installation process. Happy to recommend for referral as I found the whole process nice and easy. The guys cleaned up after themselves and it went all very well.
1 comment
Rachel M.Solar Naturally
Hi James,
Thank you for leaving us such a detailed review on your experience with our company. I'm thrilled that you found the whole process to be nice and easy and that the installation was clean and seamless.
... Read more
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Everything went really well
Everything went well - the guys were polite and cleaned up after themselves. Everything is running well. Very happy with the service and looking forward to using the solar system. I feel the company has really looked after everything very well.
1 comment
Rachel M.Solar Naturally
Hi Maria,
Thank you for your taking the time to leave us such a great review! We work really hard to offer the best products and service, so I am happy to see that reflected in your experience with S... Read more
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GreigSydney, NSW
Solar panels
From the start they were very professional and informative no problems with the installation they were very punctual and cleaned up afterwards I would recommend this company to anyone requiring solar panels
1 comment
Rachel M.Solar Naturally
Hi Greig,
Thank you for your recommendation and the 5-star review! Much appreciated! We are very happy to hear that you found our company to be professional and informative and that the installation was punctual and clean.... Read more
Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ieatwords.com.au!
Classy Cat CatteryPerth, WA
Fantastic Company
I purchased 5kw Micro Inverter system and the performance of the system and the savings are fantastic. i would recommend Solar Naturally to any-one looking at Solar for their Home/Business.
1 comment
Rachel M.Solar Naturally
Hi Classy Cat,
Thanks for taking the time to leave us a 5-star review on your experience with our company. I am stoked to hear that you are getting fantastic saving and love your system. We would lo... Read more
ve to see what your bills were and what they are now, if you'd like to send them through to me at [email protected] (same bill a year apart of before and after solar) we would love to share!Similar opinion? Write a review on ieatwords.com.au!
JessSydney, NSW
- 3 reviews
Really good service!
Really easy. The guys were prompt and placed the panels on the roof fairly quickly and without any damage which is always good. They cleaned up after and I haven’t seen any damage since.
1 comment
Rachel M.Solar Naturally
Hi Jess,
Thanks so much for the awesome feedback! We're glad to hear you found the whole process easy and that the install team were quick and left your home in pristine condition!... Read more
Enjoy your solar savings! Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Mark H-Wasked
i am unbelievably disappointed with the whole process. The deposit was paid early December and the installation was completed in early April. We were informed that the job would be done in January if not late December. The house is split level and all installation and connection to the existing meter box is on the single level yet we were charged for extra cable and scissor lift plus extra team member which was not the case. Damage to roof capping, existing conduit and render is evident. Numerous rubbish items were left around the property. Delays, deceit and damage. I have requested that the so called double story cost be omitted and have been given the serious run around. Would you like me to write a glowing review?
Mark
1 answer
Hi Mark I have a two story house and I wasn’t charged for a scissor lift or extra person . I would definitely give them or glowing review on there sh*t customer service.
Iqbalasked
Can I cancel my contract after sign
3 answers
For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.
Rachel M.Solar Naturally
Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally
Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them
Curiousasked
We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?
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Rachel M.Solar Naturally
Hi Sandra,
Thanks for your fantastic 5-star review! Glad to hear that you were so well attended to by our Design Consultant Neil, I will make sure to pass this feedback onto him as he will be stoked to hear this!... Read more
Enjoy your new system and if there is anything else we can help you out with please let us know :) Rachel - Customer Service Solar Naturally