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Reviews

4.3

236 reviews
5
(175)
4
(23)
3
(4)
2
(5)
1
(29)
  • Value for Money
    4.3 (90)
  • Product Quality
    4.6 (84)
  • Return Claim MadeYes (1) · No (76)
  • Customer Service
    4.3 (93)
  • Warranty Claim MadeYes (1) · No (76)
  • Purchase PriceA$6,309.09 (11)
  • Installation
    4.7 (63)
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Sandra Wehi

Sandra Wehi

  • 2 reviews

Excellent Service

published

Had Neil come and look at my current system He informed us it was invertors he even gave me the contact details of who I should contact. Ended up buying a new system from Neil only because he was so helpful to deal with. Great service by him.

1 comment
Solar Naturally
Rachel M.Solar Naturally

Love our solar!

published

The service was fantastic! Everyone took the time to explain everything to us and answer any questions we had. The installation process was easy as solar naturally dealt with it all and we have been very happy with the benefits we are seeing so far.

1 comment
Solar Naturally
Rachel M.Solar Naturally
Robert

RobertSydney, NSW

Good system and service

published

The panels were installed efficiently and are producing good results which can be tracked via the app, which is very handy. The installers cleaned up after themselves a were very easy to deal with.

3 comments
Solar Naturally
Rachel M.Solar Naturally
Robert
Robert

Was wondering what you were doing about the replacement roof tiles.
Regards
Rob

Solar Naturally
Rachel M.Solar Naturally

Hi Rob, Let me chase this up for you. If you could please email me your sales agreement number, full name and address I will follow up with our Service Department. My email is [email protected]
Thank you! :)

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Excellent customer service

published

Sign up was great. Liam's demographic & product knowledge was excellent.
Work carried out by tradesmen Wayne & Jared went beyond expectation. Installation was fast and clean, tradesmen explained everything & answered all questions. Would definitely recommend this service to others.

1 comment
Solar Naturally
Rachel M.Solar Naturally
Rogie. O

Rogie. OSydney, NSW

Fantastic team!

published

The whole process was easy especially if you have Jason as your sales rep!
He was easy to talk to and still available even after the installation.
The boys (Nathan and ? ) did a fantastic job . They were on time, friendly
and professional. So highly recommended!

1 comment
Solar Naturally
Rachel M.Solar Naturally
Graham Inglis

Graham InglisSouth East Queensland, QLD

Jack was first class as an installer from Solar Naturally

published

I found Jack to be fantastic as an installer and very professional as well as thorough. He helped me understand the process in detail and I felt very comfortable throughout the process.

1 comment
Solar Naturally
Rachel M.Solar Naturally

Avoid Solar Naturally.

published

Organized an appointment and signed up on the 24/02/20. Following day, we decide to cancel the installation within 10 days as per contract.

Multiple calls and zero response. Very bad service.

1 comment
Tom
Tom

Quoted too much for an inferior product. Can get a far better system package for the same price.

The installers were excellent

published

The guys who attended to install the solar panels were excellent and did a great job. They took the time to explain how the panels and the app work. Now the solar panels are set up and everything is running well.

1 comment
Solar Naturally
Rachel M.Solar Naturally

All went well

published

The installers arrived and set up the solar panels quickly and efficiently. They ran through how the system worked and how to use the app. Everything was very easy and hassle free.

1 comment
Solar Naturally
Rachel M.Solar Naturally

Thanks so much for taking the time to write such a detailed review, Cameron! We hope you continue to enjoy your system and we are happy that the process was very easy and hassle free for you!
Rachel at Solar Naturally

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James

JamesPerth, WA

  • 2 reviews

Great installation

published

The installation was quick and seamless. Happy with the results and the service provided, with no issues at any stage of the process. Looking forward to seeing the benefits of the panels.

1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi James, thank you very much for your review! It is wonderful to here the process was quick and seamless and that you were impressed with the service provided.

Thank you kindly,
Rachel at Solar Naturally.

Bill

BillSydney, NSW

Impressed with the team

published

The workmen who did the installation were great. Turned up on time and got the job done in one day, despite the weather, then cleaned up after themselves. Really impressed with the service.

Dean BARNES

Dean BARNESSydney, NSW

Great service and installation

published

Very happy with the service and installation, everything so far has gone very well. The guys have been very professional and I would recommend using solar naturally for your solar panels.

Marco

MarcoPerth, WA

  • 2 reviews

Installation was great.

published

Sales person was very knowledgeable. Installation team was very pleasant and the installation was done with care and completed neatly. The only negative was that I was offered a $100 discount for being referred by a friend. When I sought to claim the discount at payment I was told that it had already been included in the price. The treatment of the referral discount in the price could have been more transparent from the outset.

Abbas

AbbasSydney, NSW

Solar panels are working well

published

The installation of the solar panels went very well and the installers explained how everything worked. Downloaded the app and the solar panels are working well. Service was very good.

1 comment
Solar Naturally
Rachel M.Solar Naturally
Dave Zamora

Dave ZamoraPerth, WA

  • 2 reviews

Quick and efficient service

published

Very happy with the service. Everything went well with installation. The installers were quick and efficient and showed me how everything worked. We made some changes to the layout when they arrived, but this wasn't a problem.

1 comment
Solar Naturally
Rachel M.Solar Naturally
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James Withnall

James WithnallSydney, NSW

Great Experience

published

Everything went well. Good follow up call. Great installation process. Happy to recommend for referral as I found the whole process nice and easy. The guys cleaned up after themselves and it went all very well.

1 comment
Solar Naturally
Rachel M.Solar Naturally

Everything went really well

published

Everything went well - the guys were polite and cleaned up after themselves. Everything is running well. Very happy with the service and looking forward to using the solar system. I feel the company has really looked after everything very well.

1 comment
Solar Naturally
Rachel M.Solar Naturally
Greig

GreigSydney, NSW

Solar panels

published

From the start they were very professional and informative no problems with the installation they were very punctual and cleaned up afterwards I would recommend this company to anyone requiring solar panels

1 comment
Solar Naturally
Rachel M.Solar Naturally

Fantastic Company

published

I purchased 5kw Micro Inverter system and the performance of the system and the savings are fantastic. i would recommend Solar Naturally to any-one looking at Solar for their Home/Business.

1 comment
Solar Naturally
Rachel M.Solar Naturally
Jess

JessSydney, NSW

  • 3 reviews

Really good service!

published

Really easy. The guys were prompt and placed the panels on the roof fairly quickly and without any damage which is always good. They cleaned up after and I haven’t seen any damage since.

1 comment
Solar Naturally
Rachel M.Solar Naturally
Page 3 of 12
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Questions & Answers

Mark H-W

Mark H-Wasked

i am unbelievably disappointed with the whole process. The deposit was paid early December and the installation was completed in early April. We were informed that the job would be done in January if not late December. The house is split level and all installation and connection to the existing meter box is on the single level yet we were charged for extra cable and scissor lift plus extra team member which was not the case. Damage to roof capping, existing conduit and render is evident. Numerous rubbish items were left around the property. Delays, deceit and damage. I have requested that the so called double story cost be omitted and have been given the serious run around. Would you like me to write a glowing review?
Mark

1 answer
Paul
Paul

Hi Mark I have a two story house and I wasn’t charged for a scissor lift or extra person . I would definitely give them or glowing review on there sh*t customer service.

Iqbal

Iqbalasked

Can I cancel my contract after sign

3 answers
Bill
Bill

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Solar Naturally
Rachel M.Solar Naturally

Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally

Lukasz
Lukasz

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them

Curious

Curiousasked

We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?

3 answers
New Dad
New Dad

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

New Dad
New Dad

get more qoutes from reputable solar installers. You'll see a big price difference,

Lukasz
Lukasz

Go somewhere else don't waste your money. Biggest buyers remorse here

Get an answer from our members and Solar Naturally representatives

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