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Reviews

4.3

236 reviews
5
(175)
4
(23)
3
(4)
2
(5)
1
(29)
  • Value for Money
    4.3 (90)
  • Product Quality
    4.6 (84)
  • Return Claim MadeYes (1) · No (76)
  • Customer Service
    4.3 (93)
  • Warranty Claim MadeYes (1) · No (76)
  • Purchase PriceA$6,309.09 (11)
  • Installation
    4.7 (63)
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Really Helpful!

published

The lads did a really good job on the installation. We had a bit of rain so they had to come back to finish the job but no complaints happy with the services provided!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Solar Naturally
Rachel M.Solar Naturally
Lotis M.

Lotis M.Sydney, NSW

Thank you Solar Naturally!

published

The Solar Naturally team did a great job installing my solar panels. The guys who came to set it up arrived on time, which is also really good to see.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Lotis, great to hear the team had your solar installed quick and on time while also doing a really good job (because that's the main thing:)! Enjoy your solar savings Lotis!

Rachel - Customer Service
Solar Naturally

Brian Greer

Brian GreerPerth, WA

Very impressed!

published

My solar panels were set up well and are working fine thanks to the guys form Solar Naturally! The boys who set up my panels were on time, very efficient, and I'm really impressed with the fine job they did!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Solar Naturally
Rachel M.Solar Naturally
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Alison

AlisonSouth East Queensland, QLD

Super happy!

published

We are really happy with the team at Solar Naturally! They were very respectful and polite. They were perfect! They took the time to show us through the app as well.

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally
Robert

RobertSydney, NSW

Really great!

published

Super happy with the service, no issues what so ever. The team were really professional though-out the whole process. I am excited to set up the app and see how much energy I will be saving!

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally
Joanne

JoanneSouth East Queensland, QLD

Really happy with it!

published

Yeah, I'm really happy with the Solar Panels. The guys showed up on time and cleaned up after themselves. They took the time to show me how to use the app. I am excited to see how much energy I am saving!

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Joanna,
Pleased to hear that the install went smoothly and that your all set up with the App so that you can track your green electricity and your solar savings!
Rachel at Solar Naturally

Mark k

Mark kSouth East Queensland, QLD

  • 2 reviews

Really happy!

published

Really happy with the team at Solar Naturally. The installation went really smooth and the panels look great. The team showed me how to use the app and it's working really well!

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally

Very professional!

published

The guys who set up my solar panels did a very good job and I'm happy with how they were set up. The Solar Naturally team were professional throughout the entire process and I would I highly recommend them to anyone looking for solar panels.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Good job!

published

I am really pleased with the job that the Solar Naturally Team did to set up and install my solar panels at not just one, but two of my houses!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
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Matthew Bee

Matthew BeePeel, WA

Thank you Solar Naturally!

published

I'm really pleased with how the Solar Naturally came and installed my solar panels. They're running really well and I'm happy with them! The guys who came over did a perfect and smooth job, they were easy to deal with and professional too.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Matthew,
Thanks for the glowing review! Thrilled to hear you found our company to be easy and professional to deal with and that that job was perfect and installed oh-so smoothly!
Enjoy your solar savings!
Rachel at Solar Naturally

Rebekka. W

Rebekka. WPeel, WA

Great Service - Very Helpful!

published

Happy with the overall experience with Solar Naturally. They were very accommodating ensuring that everything was executed at a time my husband was available as he was overseas at the time so he was informed of all the details first hand as well. Great experience!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Rebekka,
Thanks for your 5-star review! Happy to see you had such a great experience getting solar with our company. If there is anything else we can do, please let us know.
Thank you!
Rachel at Solar Naturally

Alan F

Alan FPeel, WA

Great service!

published

Our installation took place last Saturday by the guys and they did a great job everything was executed quickly and efficiently with no dramas. Very happy with the services provided!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Solar Naturally
Rachel M.Solar Naturally

Perfect Installation!

published

I would give 10 stars if I could! Adam and the boys were absolute champions they did a really great job with the installation! Very happy with everything. Would definitely recommend

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Solar Naturally
Rachel M.Solar Naturally

No problems!

published

We are really happy with the job that the Solar Naturally team did to set up our solar panels and had no problems at all! They did a really great job!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
kingo

kingoPerth, WA

  • 2 reviews

No dramas!

published

The Solar Naturally team did a good job and there were no dramas whatsoever! The guys who set up my solar panels were very friendly and accommodating to my needs.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Kingo,
Happy to hear the overall process was completely drama-free for you! Thanks for taking the time to leave your 5-star feedback, it is much appreciated.
Rachel at Solar Naturally

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Kim KAVANAGH

Kim KAVANAGHSydney, NSW

Thank you Solar Naturally

published

My solar panels look fine, and the Solar Naturally team did a good job with the installation. They were on time and they did their job in an efficient way.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Kim, Thanks for taking the time to heave such a positive review on your experience getting solar with our company! Enjoy your solar savings!
Rachel at Solar Naturally

Happy with the service

published

We would highly recommend Solar Naturally. The guys were friendly and they showed up on time. They cleaned up after themselves and did a really great job. They also took the time to show us how the app works!

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally
Jennifer

JenniferSydney, NSW

Happy with the process

published

The panels were installed efficiently and the whole process went smoothly. Happy with the work done and looking forward to the results when the next bill arrives to see how much is being saved!

Customer Service
Value for Money
Product Quality
Installation
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1 comment
Solar Naturally
Rachel M.Solar Naturally
Linda Smith

Linda SmithSydney, NSW

Great experience from sales to installation!

published

My husband and I were both happy with the service provided by Solar Naturally from the brilliant salesperson to the hassle-free installation from the guys! Overall a positive experience that we would be happy to recommend to others.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Olu. D

Olu. DSydney, NSW

  • 2 reviews

Fantastic service

published

The installation was quick, no hassle. From the very first time, the staff were amazing. The staff that did the installation were professional, they spend time explaining how it is supposed to work, how to check that the system is working well, signs of troubles and how to use the APP to monitore daily generation and even my rebate.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goodwe
System Size5 KW
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Page 2 of 12
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Questions & Answers

Mark H-W

Mark H-Wasked

i am unbelievably disappointed with the whole process. The deposit was paid early December and the installation was completed in early April. We were informed that the job would be done in January if not late December. The house is split level and all installation and connection to the existing meter box is on the single level yet we were charged for extra cable and scissor lift plus extra team member which was not the case. Damage to roof capping, existing conduit and render is evident. Numerous rubbish items were left around the property. Delays, deceit and damage. I have requested that the so called double story cost be omitted and have been given the serious run around. Would you like me to write a glowing review?
Mark

1 answer
Paul
Paul

Hi Mark I have a two story house and I wasn’t charged for a scissor lift or extra person . I would definitely give them or glowing review on there sh*t customer service.

Iqbal

Iqbalasked

Can I cancel my contract after sign

3 answers
Bill
Bill

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Solar Naturally
Rachel M.Solar Naturally

Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally

Lukasz
Lukasz

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them

Curious

Curiousasked

We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?

3 answers
New Dad
New Dad

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

New Dad
New Dad

get more qoutes from reputable solar installers. You'll see a big price difference,

Lukasz
Lukasz

Go somewhere else don't waste your money. Biggest buyers remorse here

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