Easy ordering. Great communication, fairly good delivery time ( stock had to be pulled from multiple locations so understandable there would be a delay). I'm super pleased with all round service.

I just want to thank Monika from watergardens spotlight store for giving a great service and quick solved the issue i was experiencing with my sewing machine. Thank you Monika

Ordered online. Got a dispatch email. When I clicked on the tracking number it doesn't exist. Wait a couple of days, still doesn't exist. Can't call them, send them an online enquiry. Takes 3 days for someone to reply and say they need to get someone from the 'tracking dept to deal with it. 2 days later another message, barely readable, that states yes tracking number is wrong but your parcel is on its way. Still no parcel. So email again and ask for the proper tracking number so I can investigate where my parcel is. No answer after another 3 days. Still waiting. Such crap service. Doubt product was even sent

I ordered 13 things from spotlight that have all said they're in stock on the 8th April. So far I have received 3 emails saying 3 products have been shipped separately and three emails saying 3 products have been cancelled as theyre not in stock and I will receive a refund. I am completely shocked at how appalling this is. Why not get the whole order together then ship it as every other company I have ordered from has done? Never ever again.

Kathryn, our consultant who came to measure and quote, was extremely courteous and gave us great advice which helped us make our choice so much easier. Adrian who came to fit the curtains was super efficient and took great care with his workmanship. The phone contact ladies were also very polite. Overall this has been a great experience of purchasing our new curtains. I highly recommend using "Spotlight made to measure."

Spotlight at Rockdale staff are fantastic. Always friendly and helpful. Returns are easy to process. Lots of good stuff and interesting stock. Been shopping there for many years and never had a problem. Would recommend.

Purchased an item online with estimated delivery time 3-5 days (this was the reason I ordered online). 18 days later and still no sign of the product. Made enquiries by email, no answer other than an auto-generated email saying they would reply in 48 hours, NOTHING. Left a message with the 1300.... number NOTHING. Have been patient with the Covid19 stuff going on, but no excuse for the lack of response. THIS IS BEYOND FRUSTRATING.

Today, I rang to order some yarn to be collected at the store. Donna at Dubbo was fabulous. Took my order, rang back to take payment and was exceptionally friendly and efficient.

Ordered two sets of sheets, email confirmed it would be delivered in two seperate deliveries....received one parcel, still waiting for second set.after a week of first delivery
Where do I contact main office to enquire about when I will receive second set of sheets....not impressed as being in lockdown as I am over 70 ..and can’t go out to shops

I did not receive my full order. My Order History shows my order has been completed which is incorrect. I am still owed 2 items. I cannot contact anyone to let them know. The call centre is closed due to the coronavirus which is understandable, however their email does not seem to be working. I don't know how to let them know my order has not been completed.

Very recently I ordered yarn online, because of corona restrictions -on a Saturday. Had prompt notifications of order, and received it on the following Friday. Living 500kms from Melbourne, I thought that was fantastic service, especially given the negative comments here.
Thanks Spotlight online, I can now get on with my project - a rug for my granddaughter.

I thought it was marvelous when spotlight went online. however recently I'm very disappointed . taking into account of the covid-19 lockdown and maybe having to source my order. I have received no information nor notifications about the long delay other than what was stated when I was buying my products. I find this rude and poor management practise. Thank you

Be aware of this business. We purchased Savouy bedding which is sold exclusively by Spotlight. Paid cash and could not remember the exact date. Went to exchange and was refused as we did not have proof of purchase. Product is in re-sellable condition. We had also had a quote to supply and install curtains into our new home. Will not be shopping at this retailer ever again. BUYER BEWARE!.

Spotlight online is fantastic as they offer Afterpay which I use a lot.The stores are also great,there’s so much to choose from,in fabric,sewing machines,craft items,curtains,housewares etc!Ive bought heaps there and the best thing is if you join as a VIP(it’s free!!!)you get huge specials!!!

I now know why I had to pay in full before Spotlight delivers and installs your blinds. They take your money and don’t give a damn about the blinds that are the wrong size, made back to front and are not what the consultant measured and quoted for. I will never used spotlight to measure and quote for window covers, If I had known the blinds would turn out as they did, I would never have accepted their quote. Pay a little more if you have too, but never buy from Spotlight

I have ordered online many times, usually apparel fabric cut to order. The orders usually arrive within 2-5 working days. I have only once received the wrong fabric, out of about 30 different fabrics I've ordered. I can't make it into the store with 2 kids under 3 so the $10 shipping is absolutely worth every penny. The website can be quite painful to search at times though. Also, the fabric compositions aren't as detailed as they could be. Instead of saying something is polyester cotton, it should have the percentages of each listed, and the fabric weight (GSM). This is sometimes supplied, but often not.