I ordered 3 large roller blinds, waited more than a month for them to arrive, then cancelled the order. I cancelled as numerous emails received little or no response, and the tracking number they gave me did not work. Apparently the couriers had no record of my order. Another 3 weeks later and I'm still waiting on a refund, and I can't get a straight answer from Spotlight when I will receive it. I have been told they will still charge me the $20.00 freight costs!

Absolute Joke!!!
Made to measure? Came to measure 2x! And blinds still do not fit. Now no one wants to talk to me.
They took the money and that is it...No customer service at all
it took them 3months to make them, than another 3weeks to book 2 man to install it and by the end came only one. He scratched the walls, blinds do not fit and they are crooked.
Not happy and no one is answering

First set of curtains were lovely. Second order dreadfully made, were too long, white fabric yellowed. Every time I needed to call I had to ring Melbourne and sit on hold for ages. Had them taken up and then they sagged again in the end the tracks were lifted. The installer was brilliant but Spotlight itself dreadful. they were so bad I asked them to be taken up to sill length and was told there would be a charge, yet they didn't charge to take them up an inch. In the end the tracks sagged. A very long wait too which makes me think they were sent to China.

We ordered blinds and curtains as we like the fabrics. After waiting for more than 8 weeks, the a guy came to install the curtain and the sheer not as agreed made it looks silly. The blind installed in-front of one door just blocked the door so we cannot pen the door. the sales person isn't taking or returning calls and customer service are hopeless. Not worth any star really.

bought curtains etc. on 11th December sales person very good and told 4-6 weeks to make and install .After 6 weeks queried when and told out of stock with no date to supply .Early February still no information whats happening and no-one seeming to take the time to find out .Finally got them on the third of March with installer not given correct phone number to let us know when he was arriving .Curtains look great and installer very helpful but customer service is very poor .Very happy with curtains but not at all with the service hence 3 stars instead of 4 and 1/2

Absolute incompetence, and it’s clear that there is no communication between different departments within the organisation.

They sent my order to a completely wrong address. They then took a week to respond to my email asking them to look into the error. After that, I simply advised them to cancel and refund the order. A couple of days later I received a phone call, where they advised me that the order had been returned to them, and they wanted to verify my address. I repeated my request that a refund be issued, and this was done. A week later, I received a response to my email asking for a refund advising that a refund wasn’t possible! Utter incompetence - avoid ordering online.

Purchase products online came in separate deliveries never received it all missing the block out curtains but because we signed for 2 of the lesser value deliveries because that's the way it was delivered they will not help with missing items spent over 250 and don't have product and no refund. Worst service.

11 Block-out Blinds ordered. Installation a month later after chasing it up. No notification of installation until last minute. One blind didn't fit and another has holes in it. Sales person isn't returning calls or texts. Customer Service (really) aren't answering phone calls. Just an answerphone and I already know they don't return calls. Absolutely disgusting service, especially after having to pay upfront before even sighting product. Basically I've been left high and dry. Next step Office of Fair Trading. Not worth any stars.
Don't waste your time and money on spotlight.

I ordered 3 sets of large window blinds as I do like the quality of Spotlight products. However after several weeks they still had not arrived. The customer service online took so long to respond, and when they did they gave me a tracking number that didn't work. So many enquiries later, with no response from Spotlight I cancelled the order. Now I'm being told my refund will not include the freight charges of $20.00. By all means shop in the store, but avoid the online service!

Ordered a made to measure set of curtains in December, nearly$700 and 50% deposit paid. Told they would be fitted in January. Still waiting 2nd March. 4 phone calls and a visit to the store has still not got me my curtains. The girl on the phone said the order was lost in the post, the Manager told me he "would look into it" Stand by Spotlight as I about to visit you again tomorrow. As a VIP Member I am MOST dissatisfied. Was offered a $100 voucher but as I will never shop here again the $100 had better come off the bill.

I ordered blinds in November and told they would take 4-6 weeks and would be installed before Christmas. I hadn’t heard anything and called again after 6 weeks to be told they wouldn’t be installed until after Christmas. They were installed late jan but one didn’t fit. Over a month later and many I returned phone calls I now sit in the store giving up my weekend to chase up my order I paid for before Christmas!!! Absolute joke I will never buy another thing from Spotlight their service is beyond appalling. If I could give 0/5 I would.

We placed our order in December and were promised it would be ready in a month. It is now a couple of days from March and the street light and sun are still flooding in, with no privacy. How can this business still operate? Yes, might be a few dollars cheaper, but you would want to use the product while you still had breath in your body. Spotlight, lift your game!

Honeycomb blinds, was assured would let in breeze and not flap, totally wrong.
Ordered in November, products out of stock, finally installed end of Feb. Never again. Most disappointed. Dave Brisbane

Terrible online service, lady on the phone had no phone etiquette either.
I ordered items online that were dispatched late from the store, when I question why they couldn’t give me a proper answer and was told to lodge a complaint instead if I’m not happy.
How will lodging a complaint get me my items on time???
Won’t be shopping on spotlight online store ever again!

I ordered blinds 6 months ago. The representative assured me the blinds and existing curtains would be installed together. The installer installed the new blinds but not my existing curtains. The representative who quoted returned to hang the curtains. Unfortunately the bracket has come out of the wall. I have contacted him for 3 weeks without response. I am now in a dangerous predicament with curtains about to fall.

Just think 14 minutes on hold for a custom made appointment was enough. If they want your business that’s too long. I have since sources another 2 companies for a quote only waiting 2 minutes

The staff were really friendly and it was easy to find what I was looking for! They had a lot of cool items also! Would definitely go back there later!

Told A maximum of 6 weeks for Curtin’s, now 10 weeks later and have paid in full but still no confirmed date. Ask for updates but still no response, shocking customer service.