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Reviews

4.4

248 reviews
5
(201)
4
(7)
3
(5)
2
(7)
1
(28)
  • Product Quality
    5.0 (70)
  • Return Claim MadeYes (1) · No (70)
  • Customer Service
    4.8 (68)
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Reviewer Photos & Videos

Katie

KatieSydney, NSW

Kids love it!

published

Excellent quality and very happy kids. We have also moved house twice since we bought it and the disassemble and reassemble service is worth it. There is no way I would try to put it together by myself!



1 comment
Springfree
Springfree T.Springfree

Thanks for the awesome feedback Katie! We strive to deliver the best experience possible and love hearing positive feedback from our happy customers. Happy jumping, Springfree Trampoline

Amazing trampoline!

published

We love our Springfree trampoline! It is high quality and our kids love it. The customer service team was brilliant when we had trouble putting it together. Highly recommend them.



1 comment
Springfree
Springfree T.Springfree

Thanks so much for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.

Georgina

GeorginaPerth, WA

Fantastic Product, Great Customer Service

published

I ordered over the phone as I wanted to arrange installation too. I received very helpful customer service. Every question was answered and I felt confident in my purchase of this family investment.

1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review Georgina! We strive to deliver a premium experience and we highly value all feedback from our customers. Happy Jumping, Springfree Trampoline.



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Eloise

EloiseGreater Melbourne (Inner), VIC

We love our spring free trampoline. My daughter has used it everyday!!

published

I like having the piece of mind that this trampoline is so safe and my daughter can jump happily and independently without hurting herself. She loves her trampoline, it was definitely worth the money!

1 comment
Springfree
Springfree T.Springfree

Safety is one of our top priorities here at Springfree! We love knowing that parents can sit back and relax when their kids have lots of bouncing fun. Thank you for your wonderful review Eloise! Kind Regards, Springfree Team

Mary D

Mary DSydney, NSW

The greatest experience ever!

published

Extremely happy with the service spring free have been extremely thorough from start to finish, they conducted a free site measure to ensure what trampoline will best suit my growing family and then followed up with a call a day later once we digested all the information. We are now happily part of the Spring Free Family and my kids couldn’t be anymore happier and both my husband and I are at peace knowing our children are in the safest trampoline on the market :)
Thank you!

1 comment
Springfree
Springfree T.Springfree

Woohoo! Thanks for the 5-star ratings all round and your awesome comments and review! We strive to deliver an exceptional experience, and love to hear such positive feedback from our happy customers. Welcome to the Springfree Family, happy bouncing!

Jean

JeanPerth, WA

Great for Family Health

published

I purchased our Springfree trampoline in 2012 for my then 7yr old grandson who's right foot turned inwards. The daily exercise he gained on the trampoline and along with insole support greatly strengthened his leg and a very noticeable improvement . Today at age 14, it is only a minor issue and I believe the hours he spent on the Springfree trampoline greatly contributed to this result.
Any contacts with Springfree staff have been very positive and professional . They support their products long after warranty expires.

1 comment
Springfree
Springfree T.Springfree

Thank you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree and that it has helped your grandson so much! Regards, Springfree Trampoline

Marty

MartyGreater Melbourne (Metropolitan), VIC

Still a favourite after 10 years

published

Have just purchased a new mat for our 10 year old Springfree. Although the kids are older they still use trampoline every day. Can highly recommend Springfree as a good company to deal with and a quality product.

1 comment
Springfree
Springfree T.Springfree
Ann

AnnPerth, WA

Fantastic for family of four children

published

The children have played on our new trampoline almost every day since we got it. It is the best form of entertainment and they are forever thinking of new games to play on it.

1 comment
Springfree
Springfree T.Springfree
Ben982

Ben982Sydney, NSW

Family fun!

published

I recently bought a Springfree Trampoline and we love it! I can’t get the kids off it! Buying online, arranging delivery and installation was quick and easy. Plus the installer arrived on time, was extremely helpful and provided great instructions. The design and quality are great. We have 2 very happy children who love their new present! Thank you!

1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review and great star rating Ben. We highly value feedback from our customers and love that you and you children love Springfree! Happy bouncing, Springfree Trampoline

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Super Family Fun

published

Our family loves our new trampoline. It's big so we can all fit and have fun together. The quality is great and with the sun shade it should last a long time. I also received a phone call a month and a half after purchasing it and I was told I over paid for a product that was mistaken. The refund is on the way! I feel really good about dealing with a company that is so honest and committed to serving it's customers.

1 comment
Springfree
Springfree T.Springfree

Thanks so much Aaron for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.

Jennifer

JenniferGreater Melbourne (Metropolitan), VIC

Springfree -great product, excellent service

published

We own a 7yo Springfree that has been put to excellent use daily. We need a replacement mat and the customer service girls could not have been more helpful with their advice and assistance. I highly recommend.

1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review Jennifer! We strive to deliver a premium experience and we highly value all feedback from our customers. Warm regards, Springfree Trampoline.

Trenton read

Trenton readPerth, WA

Springfree trampolines rock!!!

published

From go to whoa the experience my family has had with Springfree Trampolines is awesome. We bought our first trampoline 6 years ago and it was used everyday without issue. Just upgraded to the large size as the kids are now a lot larger and STILL use it everyday!
Product quality is amazing and the service and willingness to help of the staff is superb. I would recommend EVERYONE get a Springfree Trampoline

1 comment
Springfree
Springfree T.Springfree
Kathy O

Kathy OSydney, NSW

Awesome product - and fantastic customer service for any follow up

published

Our springfree trampoline has served us well for many years. Great customer service on purchase and assembly. Six years down the track, I rang about some rust in the frame as was worried about safety. Immediately after sending through my photos, I was contacted about replacing the rusted items for free under warranty. Absolutely amazing... best customer service!

1 comment
Springfree
Springfree T.Springfree

Thanks for the awesome feedback Kathy! We strive to deliver the best experience possible and love hearing positive feedback from our happy customers. Happy jumping, Springfree Trampoline.

Byron

ByronSydney Surrounds, NSW

It’s the one thing that gets the kids outside every time.

published

After 7 years of constant use our mat finally started to perish at the seams, so today did the disassembly of the old one and put a new mat and bet on. Only took an hour and a quarter and it’s ready for the next however many years of enjoyment.
Thanks for a great product and great service.

1 comment
Springfree
Springfree T.Springfree

impressed and taken back

published

David followed up an issue promptly, the whole team are great, they do what they say, safety is their key with great service
Honestly, u pay for what u get

1 comment
Springfree
Springfree T.Springfree

Thanks so much Chris for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.

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Luke

LukeSydney, NSW

Highly recommend Springfree Trampolines

published

We recently bought a new net & mat for our 8 year old Springfree trampoline & found the ordering process very easy with the service from the team excellent. Whilst daunting to dissemble the net & mat & reassemble with the new kit, we found it fairly easy using the original instructions & had it done in a couple of hours ourselves.

1 comment
Springfree
Springfree T.Springfree
DCN Electrical

DCN ElectricalSydney, NSW

  • 2 reviews

Awesome!

published

So easy to buy, have assembled and had disassembled and packed with a full report years later.
Couldn't ask for any better service and speed that it all happened in was wow!

1 comment
Springfree
Springfree T.Springfree

Thanks for the top star rating. It's important to us to deliver an excellent experience, so we love getting great reviews! Kind Regards, Springfree Trampoline.

Rob Clark

Rob ClarkMetropolitan Adelaide, SA

It was an easy process to order and get someone to put it together. Very happy.

published

Very happy with springfree trampoline. They organized someone to come out and put it together and kept in touch via email throughout the process. Thanks. We have a very happy birthday girl.

1 comment
Springfree
Springfree T.Springfree
Tom e

Tom ePerth, WA

Awesome Service - very fast installation

published

Steve came on a hot Saturday afternoon and was punctual and extremely efficient.

He dismantled the old Trampoline and installed the new Spring-free with the basketball hoop.

The kids absolutely love it.

The new trampoline is excellent, Steve was great setting it up and accommodated every request.

1 comment
Springfree
Springfree T.Springfree

We are so happy to hear Steve was able to get your new trampoline installed for you ! We know you and your family will love it and we will be sure to pass on your wonderful feedback onto Steve :) Kind Regards, Springfree Team

  • Verified customer

Excellent quality product and amazing service!

published

I have owned my Springfree for the last 2 years. My kids love it, I love it, I tell everyone I know how awesome our trampoline is and it still looks brand new and the bounce is unbelievably good. Last week I called about a tear in my net (no fault of Springfree). I was blown away at the fantastic service and support I received from the great team at Springfree. A special shout out to David. He answered my questions & solved my problems, he's legend! Thank you Springfree!

1 comment
Springfree
Springfree T.Springfree

Hi Liz, we are so happy to hear your feedback and will be sure to pass on your wonderful comments onto David, we know he will be very pleased! Keep bouncing and making great memories :) Kind Regards, Springfree Team

Page 4 of 13
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Questions & Answers

gul s

gul sasked

Hi guys,

I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.

Thanks Rose

1 answer
Springfree
Springfree T.Springfree

Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team

Mon

Monasked

So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?

1 answer
Springfree
Springfree T.Springfree

Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampoline was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline?
http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA
Kind Regards,
Springfree Team

Get an answer from our members and Springfree representatives

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