StrawberryNET Questions & Answers

It is because their company is based in Hong Kong where they trade in HK dollars, RMB or USD.

At the top of the website, select your currency and language.

Hi Liz,
could it be the sunscreen in the day cream which is causing the eye reaction?
I find I cannot wear creams with sunscreen as it irritates my eyes.
how did you find the night cream?
Kind regards marie
P.S. I am thinking of buying the nightcream

Hi Vivienne. I don’t know whether it could be sun cream I normally don’t buy cream with that in it. The night cream was fine and I was able to use that. Unfortunately Strawberry net wouldn’t refund.

Sophi, I have found they do deliver when they say they are, but haven't tried youngblood.

Sophi, I ordered youngblood and received in around 4-5 days, no problems - I live in South Australia

I have ordered Youngblood many times no problems, BUT I am nervous now if they are legitimate products or not, I contacted Youngblood they said strawberrynet has not got permission to sell their products!...

If you received a confirmation from strawberrynet stating that you have paid for your order and that they will dispatch it within 24 hours then it's all good otherwise you can send a direct message to [email protected] and ask them for more info : )

Hi Nikki. I haven't bought that brand before, but I have never had any issues with what I have bought in terms of authenticity. My only concern now is that the pricing on StrawberryNet is usually more than in stores, so just check that first, perhaps?! Good luck!

Hi Nikki
I won't be ordering from SN again after my last order. I also ordered a Burberry perfume and the scent was different. I believe their stock is past use-by date & who knows what else.

I have always received 100 authentic products. I know because they are products I use regularly and I used to buy from big stores paying way more. Sometimes the packaging changes, or some products are sold unboxed, or they are in limited stock and just a few colours available not the full range, but not issues with the products themselves. I have also bought from OzCosmetics and Cosmetics The pricing of the product is usually cheaper than in Australia not because it is not original, but because products are shipped from Hong Kong, a frank free port, so we buy the products at HK tax-free prices not Australia's. Most companies selling cheap cosmetics to Oz are settled in HK for that very reason. Just use the product, in most cases it will be the real thing. If you have any concern, just use the cream on a patch on your hand and see if there is any reaction.

All what I got were authentic products. I know that because they are staples in my beauty case and I have a reference to compare to. One hundred percent the real thing. So, this applies to the products I purchased. Others,I don't know.

The low prices are due to factors that have nothing to do with the authenticity of the products. They are marketed from Hong Kong, which is a frank portuary zone,other products are unboxes, others in short supply, etc.

If you have used that cream before you will know when you use it if it is the same or not. Basic things stay, beyond the product itself, the references at the bottom of boxes and labels should be the same regarding most things. .

Don't panic before you have a reason!

Thank you. I don't really do online shopping but because this product is hard to buy in the UK I had no choice.
So when I saw negative reviews I panicked.

I am shocked at all these negative comments =I'm assuming they are genuine, but dont know how such sub - standard customer service and product disappointment is the same company I have dealt with for the last six years, with none of the above complaints.
I can give fair testimonials to all the products & interactions and as regards shipping charges I pay nothing.
I buy a lot of perfume products and if I add a skin product I dont pay any shipping costs.Sometimes I have found a product cheaper in a store but when I work out my high discounts etc; it will come in cheaper on Strawberrynet.
I sincerely believe this site is genuine and am really puzzled by so many disgruntled "ex-customers".The only time I have been disappointed was with trying something I didnt know previously and found it wasnt as good as it seemed in the discription.

Sometimes there can be flaws in the communication = but mostly they are willing to resolve issues.
Hope this helps .

I have bought loads od things from SN over the last five or so years and a few different brands. I have never had a problem with delievery or product quality. I haven't for one minute thought anything was fake. I find them good to deal with the items arrive quickly and well packaged. I just bought over $200 of Obagi and it is all fine. I've also bought Aveda and L'Occitane recently and no concerns at all.

I have bought from SN for various branded make up & skin care, especially all my clinique, SKII, & perfume. I can vouch they are all genuine & with all their discounts (10% for loyalty & another 10% for over 3 products purchased & free shipping) during check out, it comes back to quite competitive. Now with perfume, when someone mentioned it was off, it happened to me before when I ordered I wasnt paying attention I put in ordered Ralph Lauren Romance and when it arrived I swore black & blue they sent me fake one as the smell is off compare to what I tried at Myer. Then when I was about to made a complaint, I saw at Myer the product has "Midnight" on it. So it was my own mistake while ordering online.

Yes, my mother uses Biotherm products both from Myer and from StrawberryNet before. She hasn't complained of any difference in the products I bought for her for over 2 years. Hope this helps.

Thank you. I have just started using the biotherm blue therapy eye cream but my eyelids have come out in a rash. i haven't used this cream before but I am real fan of the moisturiser so I thought I'd give it a go.

I don't know you should go onto ghe website and see if they sell Mary kay

problem is, SN sell a lot of fake products. There are manufacturers that don't allow there products to be sold online. Speaking to a few companies, I was told to be careful of SN as SN have never ordered any products from them and they are illegally selling there brand online and providing misleading information such as "our products are genuine"

Hi,

It happened to me once and after 3 weeks and I hadn't received the goods they sent replacements.
Good luck

I think they source from end of runs and stock run outs but if past useby they tell you. They may have been sitting in a window and returned for new stock and that's how strawberry net got them. Product quality should be same.

I recently purchased Priori products and am not sure of the authenticity of them. The packaging looked fake ( copied ) and the products do not feel genuine. They feel very watery. I am waiting for a response from SN.

Dear Dissappointed53, The last time I mailed strawberrynet [email protected] replied me. I was asked to upload the receipts because they had a lot of trouble with the automatic refund form on their website. Within 5 days I received the amount via my credit card account. I suggest you to mail directly to [email protected] and add the scans of your receipts Good luck! I'd like to hear the result.

The La Mer is definitely fake. The toner I bought is not the same at all. Their prices for La Mer are similar to what they would be in the stores. Save yourself from being ripped off, add a little more money & purchase La Mer from the store.

Hi KittyKat

I frequently order from SN and find them brilliant. I usually use Dermalogica, so haven't experience with Thalgo in particular, but SN state all their products are genuine and I've never had reason to doubt this. I once had an allergic reaction to a new product I tried and they issued a refund immediately no worries. My understanding is that they can offer cheaper prices as they buy in bulk and buy from all over the world, so in Australia you might get a product from USA or Germany, so packaging might be different, but product is genuine. I wouldn't stress and if you aren't happy get in touch with them. I've had well over 20 orders in the past three years and am a very happy customer. Hope this reassures you a bit.

Kind regards
Anne

My local beauty shop stocks dermatological and they've been told by dermal office that strawberry net may be selling fakes.

I've been using SN for 5 years and only had 1 fake, it was MAC pressed powder. I suggest you buy some genuine La Mer and then order from SN - if it's fake you'll have an idea, having previously used genuine products. I always buy things from SN that I've bought from department stores in the past. Point of reference...

Great. Thanks for the tip.