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Reviewer Photos & Videos
IkeraamPerth, WA
Keeps beeping
My wife bought the butler turbo as we were building our house and the time we moved in and we needed to use it for the first time it did not work it kept beeping non stop and we checked the hose and water level it’s been months and we have never used it yet and it’s still beeping months later
Please respond to me..
Purchased at David Jones.
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Young CoupleSydney, NSW
Doesn't work well with business shirts or thicker material.
Hard to get all wrinkles out. Good for thinner and lighter materials. Thought we'd love this and it would make our life easier with the quick heating time and some of the good reviews out there but will go back to our old ironing method, flat steam iron gives much better results. Doesn't roll on tiles and leaks water when trying to tilt and roll as instructed. Returned iron and not interested in product.
Purchased in January 2021 for $120.00.
1 comment
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JustSteamSydney, NSW
Great steamer with a design fault
Just bought the steamer few days ago. While I am happy how the steamer works, the system has a major design fault. It can not be wheeled as the wheels do not turn on smooth surface. The manual says to tip the system slightly when wheeling the Butler. Wheels still do not work on smooth floor and only a bit on carpet. Problem, the slightest tipping of the system drips water when pushing the wheels. The store exchanged the butler, but it was the same. Would be nice to have an accessory for pressing pleats, collars etc. one like Fridja Professional Garment Steamers School
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The reviewer stated that an incentive was offered for this review
Find out how Sunbeam Butler Turbo SG3000 compares to other Garment Steamers
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Paige OGreater Melbourne (Outer), VIC
- 5 reviews
- Verified purchase
Good for the lazy ironer like me
Easy to use and hang up clothes then steam the creases away.
I am a lazy ironer and this has been a great choice for me
The one thing I don't like is storing the steamer - for someone with little space it is hard to store.
1 comment
Customer CareSunbeam
Hello Paige O
Thank you for your great review! We do range a hand held steamer now, if you wanted to invest in another steamer for the quick on item steams.
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ReloySouth East Queensland, QLD
Trips electrical circuits
Had it for just over 1 year, when its working it worked well but it started tripping the house hold electrical circuit. Took it apart as it was out of warranty and I was curious. Noted the exact same damage as noted by other reviewers. Won't buy another Sunbeam as they obviously don't design/manufacture with any longevity in mind. Very disappointed.
Purchased in February 2021 at Myer Retail Stores for $200.00.
1 comment
Customer C.Sunbeam
Hi Reloy, So sorry to hear of this. Please be assured all customer feedback is taken seriously and your comments will be forwarded on to our development and technology teams. Based on the date of pur... Read more
chase you have provided, and if you have retained your proof of purchase, this model is still under warranty. Please return this to the place of purchase for a replacement. Kind Regards, SunbeamSimilar opinion? Write a review on ieatwords.com.au!
DaveSlaveSydney, NSW
- 2 reviews
- 5 likes
- Verified purchase
Mode of failure
Please see the photos attached with this review as it demonstrates the failure mode of your unit. In this case the Aluminium boiler has corroded and leaked coursing an electrical fault shorting the element to the boiler body. This fault courses tripping of earth leakage protection shutting of the entire electrical circuit even if the unit is turned off. If the fault develops in an old home without appropriate electrical protection system it can lead to live exposed parts at the hose connection point of attachment.
Aluminium of incorrect grade, or treatment especially under heat and pressure of water can be corrosive. The failure of my unit and others suggests you have a quality or design problem.
Purchased in September 2021 at Myres.
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DrewSydney
- 11 reviews
- Verified purchase
Died after 2 months and 5 uses
After 2 months the unit would not turn off. It had to be unplugged. Water leaked from the cavity that held the reservoir, and it would constantly cut off due to a low water/hose kink warning when neither of those were the case. I took it back and bought a Tefal instead.
Purchased in November 2021 at Myer Online Store for $159.00.
1 comment
Customer C.Sunbeam
Hi Jase,
We are very sorry to hear about your experience with your SG3000. Please be assured all customer feedback is taken seriously and your comments will be forwarded on to our development and technology teams.
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DaveSlaveSydney, NSW
- 2 reviews
- 5 likes
Died within 2 years!
Unit never really performed as well as we hoped as the steam flow really seem not as high as we though it would be, only knocks out the slight creases.
Boiler developed corroded leak tripping electrical circuits earth leakage. Boiler was found to be corroded and leaking.
If interested have photos electrical fault developed in unit.
June 06th 2022 Update: Mode of failure
Dear Sunbeam,
...Read more
Purchased in September 2021 at Myres.
7 comments
Customer C.Sunbeam
Hi Dave Slave, sorry to hear you are not happy with the steamer. As your purchase is still under warranty, please return to your store of purchase with your receipt.
Dear Sunbeam Rep, sorry only saw this now 7 months after you posted. Can I say returning. Do you happen to have and receipts from at thermal printer that still have an image on them after 6 months eve... Read more
n? I think that requirement is a known barrier to your warranty process. The other issue is being a qualified electrician I wanted to understand why the unit was tripping and had to almost destroy the unit to examine it. But if Sunbeam is confident in the longevity of this product and want to show really loyalty to your customers and understanding over the failure of my unit you can feel free to still replace it.....Is Sunbeam that awesome?Customer C.Sunbeam
Hi DaveSlave,
Thank you for your response . Sorry to advise - by taking the product apart it null and voids the warranty completely. The warranty does not cover servicing or modification of the product. Kind Regards,
Sunbeam
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ChelseaBrisbane
- 4 reviews
- Verified purchase
Fantastic!
This is my first steamer so it took a bit of getting used to, but now I wouldn't live without it. I use this as part of a clothing store to steam a lot of garments, and it works wonderfully. It does take a bit more effort with cotton and linen, but that's to be expected with the nature of those fabrics.
It's amazing to watch the creases literally just fall out right before your eyes on light fabrics like jersey.
The 3L water tank and fast heat up time are great bonuses.
1 comment
Customer C.Sunbeam
Hi Chelsea! Delighted to see that you are getting great use out of the Sunbeam garment steamer. I might send some of my unironed clothes your way!!
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Find out how Sunbeam Butler Turbo SG3000 compares to other Garment Steamers
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Questions & Answers
shirleyasked
I have just returned from 2 months overseas to my Sunbeam Butler Turbo cutting out the earth leakage. It appears this is a continuing problem by the above posts. Initially when I purchased this unit in October 2018 I was very disappointed with its performance as the only setting it worked on was the highest possible and that was for delicate fabrics. Having persevered with this and have the above happen Sunbeam have really disappointed with this product. Having spent this amount of money on an appliance I would have expected better that less than 8 months worth of usage. (Been away several times in this past 12 months)............
Also I would suggest that a heat resistant glove be included with this appliance from a safety point of view.
Where do I stand as this is probably just out of warranty? Purchased Myer Chermside.
3 answers
A shame you had the same problem. I believe it has a 2 year warranty so Sunbeam should replace it FOC if you still have the receipt. You wont get a refund though. Very sadly we actually bought another one. We tried two other brands but they were terrible! So we went back to the sunbeam and just accept it will die any time after a year :), it was on a really good sale . While buying it though Myer had 3 retuned faulty units a shame sunbeam wont improve the design as it actually works really well for the stuff we use it on.
Customer CareSunbeam
Hello Shirley,
So sorry to hear about your steamer trouble. Reloy is correct, Sunbeam does offer a two year warranty on all our irons. So if you can DM your full details, I will organize a replacement for you.
Thank yoi
Nikkiasked
Does this come with any accessories?
1 answer
Customer C.Sunbeam
Hi Nikki,
Everything you require to operate this is on board, you do not require any accessories.
Vanessaasked
The steamer died just after the 2 years warranty
Date purchased: November 2016
The steamer was working fine and suddenly is tripping the electric circuits, what I can do?
2 answers
Mine did the exact same thing, it looked like the boiler had failed and was corroded. Sorry to tell you there is nothing you can do to save the unit, go out and buy a different unit. Condolences for your lose.....
Customer C.Sunbeam
Hi Vanessa. Please call our customer care team on 1300 881 861 and we can further assist you.
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Customer CareSunbeam
Hello Young Couple,
Thank you for your feedback and I do apologies for the experience you have had with this particular unit.
However we do offer our customers a 100 day money back guarantee for risk free shopping, which I can see you have used.