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138 questions from our users
Annette R.asked
Hi I need to replace the plastic tube that pumps the milk out into cup does anyone know were I can buy one
1 answer
Customer C.Sunbeam
Hi Annette R,
Thanks you for your question. Can you please call us on 1300 881 861 and we can assist you further.
carol smith69asked
How can you make coffee with just water, flat white please.
1 answer
Customer C.Sunbeam
Hi carol smith69,
If you want to make coffee with just water you need to press the Espresso buttons. it would be then that you would add milk.
carol smith69asked
Can you make a coffee with just water.
3 answers
Hi there! Carol, of course you can make with just water....
Can you tell me how please.
Customer C.Sunbeam
Hi Carol. If you don't want milk in your coffee, just use the espresso function. Press it once for a single shot, twice for a double shot, or hold the button down to customize the quantity of water to your preference. The maximum amount of water is 150ml. This is all on page 12 of the instruction booklet.
Sharynasked
Hi ive had our machine for about a year and a half my husband loves it but at the moment it constentlty runs water to make a coffee only way to stop it is to turn it off what should i do
1 answer
Customer C.Sunbeam
Hi Sharyn, I would like you to call us on 1300 881 861 to discuss with you as It's hard to tell what it may be...
Markfreshasked
Hi, just bought the cafe barista today, made 4 cups and works well and tastes great, my question is that I forgot to do the first time use start up procedure, as stated in the manual, will this affect it in any way ? And should I do the procedure before making the next cup, thanks, mark f
2 answers
Hi there!!!!Mine, I bought 2 years ago, and it works great even I forgot the startup procedure.
Customer C.Sunbeam
Hi Markfresh. No, this won't compromise the functionality of your machine.
David Aasked
Hi, I have had the Sunbeam EM5000 for two years now and have used it constantly. Recently when attempting to make a cappuccino very little milk is coming out into the cup despite the dispenser having plenty of milk in it. I clean the metal tube and the plastic tube regularly but am wondering if the inside of the machine is blocked. It is pretty much unusable at the moment. Is there any way of cleaning the inside? Any advice would be much appreciated. Thanks, david
No answers
Annie Piertasked
My machine is pumping and frothing the milk but the milk is cold. It was working fine Any help?
2 answers
I assume you have checked your manual, their website and done a google search.
My next logical step would be to contact Sunbeam
Yes Andy, I did all these things. I have now exchanged the coffee machine for a new one, as per my warranty. Thanks for your input
Divya Pasked
I have only used this machine for a week, and the frothing was the excellent at first but now it is looking thick and clumpy like curdled milk. Any suggestions as to how to fix this? I am based in New Zealand.
Thanks
DP
3 answers
Hi Divya, have you cleaned out the container in which the milk is held, because that will happen and it will smell if you don't clean it out, plus if you leave it out for extened periods of time that will also happoen, so I would get into the habit of cleaning the container out at least oce a week
Customer C.Sunbeam
Hi Divya,
I think beth m may be right. If there is any milk left over in the container, the curdling will happen.
Hi guys. Thanks for answering my question. A friend of mine who know more about coffee than me says the milk is split, not curdled. I have cleaned the machine multiple times and it still doesn't seem to stop the splitting. Any thoughts on how to stop the milk from spliting. Essentially, the protein part separates from the liquid milk. Thanks in advance
Markoasked
Allanna Dasked
Hi :) I got this coffee machine as a gift I absolutely love it :D I use the bigger filter with my ground coffee as I like a stronger coffee, I just have one question though ? Do you only get one coffee out of a filter ? It seems to be wasteful removing all that left over coffee, every time you make another ? I wasn’t sure if it will continue to make more then one coffee before throwin the excess away ? Is this right ?
2 answers
Hi allanna you will get 2 cups out of the big filter, but only if you brew2 at the same time, you cannot reuse the coffee
Customer C.Sunbeam
Hi Allanna. As Beth advised, you cannot reuse the coffee cake. If you use the coffee cake a second time, you will get a really weak and watery cup of coffee as the majority of the oils would have been extracted during the first pour.
Sue Gasked
Where can I buy a replacement milk straw from please for this model. I live in Tauranga and have been unsuccessful. Thanks :)
1 answer
Customer C.Sunbeam
Hi Sue G. Please contact our customer care team on 0800 786 232 and they will assist you with this.
Erinasked
Can you get a replacement milk container
1 answer
Customer C.Sunbeam
Hi Erin, please call our customer care team on 1300 881 861 and they will be able to get a milk container for you.
Preetasked
Hi all
I’m thinking of buying this coffee machine but I wanted to know does it have the option to froth milk by itself - for example to make hot chocolates? Thank you
Jenny Fasked
Hi, just bought the coffee machine and wondering how do I make a long black please, and a mockachino as well?
1 answer
Customer C.Sunbeam
Hi Jenny. Please go to page 12 in the instruction booklet for details on a long black. Simply use the manual espresso function - hold the espresso function for 3 seconds and water will continue to flow through the group head until you press the espresso function again to stop the pour. It will automatically stop after 150ml.
There is no Mochaccino function on the machine. However, a mochaccino is simply a cappuccino with added chocolate. Although I have never tried it, it may be worth putting your desired amount of drinking chocolate in the bottom of your mug and then using the cappuccino function.
Arielitoasked
I have the problem using a small espresso cup for a single shot and the coffe somtines spills outside the cup. Is there any 1 shot porta filter or a different design?
1 answer
Customer C.Sunbeam
Hi Arielito, as this is an automatic unit the volume of the pours can't be adjusted and there is no smaller basket than the current one shot.
Tonyasked
Hi we currently have a EM5000 where the water is now leaking from the reservoir at the seal in the bottom of the reservoir. Is there a seal/valve available for the reservoir and where and how much is it likely to cost?
2 answers
Customer C.Sunbeam
Hi Tony, so sorry to hear about the leaking reservoir, are you able to email us your details and we can assist you further please.
Hi, can you provide me with your email address in order for me to provide you the details you require.
Sarahasked
Just wondering if there’s something I can do to reduce the frothing? I have a new machine but so far the froth seems to be the same regardless of which way the dial is turned.
3 answers
Hi sarah, it does seem to be very frothy, but I always turn the dial to the far left, and I keep it there, so as much as you possibly can to the left it's all good then
Customer C.Sunbeam
Hi Sarah, Beth has given you a great answer which should reduce the amount of froth in your coffee.
It’s still frothy with the dial all the way to the left. Presumably it’s not able to produce a flat white?
Bob Basked
Sunbeam Café Barista EM 5000 Espresso Machine.
There is no steam coming through to froth the milk it just makes a noise?
I've white vinegar cleaned and cleared any blockages from removable parts - By the way, a satay stick is perfect for pushing through cleaning the silicon sucking tube. Still no steam coming through at all?? Any ideas on how to fix??
5 answers
Hi. there is a stainless steel outer bit on the steaming wand, have out tried to twist that off and cleaned inside? I'm not a pro at this machine at all as I returned the one we bought.
On the Sunbeam Café Barista EM 5000 the steam tubes are removable and easy to clean - The problem is the steam is not coming out of the body of the machine into the plastic milk frothing container - I thought Sunbeam would advise??
On the Sunbeam Café Barista EM 5000 the steam tubes are removable and easy to clean - The problem is the steam is not coming out of the body of the machine into the plastic milk frothing container - I thought Sunbeam would advise??
Sue Gasked
Steveasked
The cap and latte lights are flashing. Its like the milk container isnt inserted properly but it is. The espresso works fine. Can anyone assist please?
3 answers
These 2 lights keep flashing for about a minute till the machine is ready to use. They should stop.
Usually flashes when heating up. Takes a long time to heat up and should then be solid lights ready to extract.
Customer C.Sunbeam
Hi Steve. As advised by Mary and Bushbaby, the lights will flash while the machine is coming to temperature. This should stop once the thermoblock reaches the correct temp.
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