Sunbeam Torino Espresso Machine & Grinder PU8000 Questions & Answers (page 2 of 3)

A finer grind, a bigger dose and firmer tamp all might help. Start with 5 on the Torino grinder, overfill the group handle basket with grinds, level out the loose grinds using the back of a knife or a finger so its flat but loose and level with the top of the basket (excess grinds will end up on your bench), press down with the tamper and you should find the silver bottom of the tamper is just visible when the coffee is compressed. For the double basket it should take around 25 seconds to brew the coffee. You'll probably find the pressure is too high, so then make the grind a little coarser. Once the pressure is right you can start playing with the duration of the brew to affect flavour.

Turn it off at the powerpoint . Otherwise ring Sunbeam support.
If out of warranty the service centre in Dandenong Ellis Electrical are the best too service it.

thanks Jan.
i turned off at power point, unplugged it for half an hour then plugged it back in and it did the same thing... will try sunbeam support tomorrow

Same old problem that I am complaining about.. I have had too take mine in every year for a Service too get rid of it.. I have followed all instructions including from the service centre and it still wont go off. Needs service too get rid of it .. and this is my gripe. We should not have too do this. Good luck if your in Victoria you have too go too Ellis Electrical in Dandenong. they are the only ones who service this machine..

Sunbeam need too admit there is a problem with this machine once and for all..

I can’t help sorry. We took ours back.

The same is happening with mine. Are there any tips to try as Sunbeam aren't opened on a Saturday unfortunately and people are busy

We are having the exact same issue. I have made the grind finer and still pouring out way too fast and at low pressure. Have you found any solutions? Our machine is about 6mths old

Hello Susan,
Apologies for the late reply.
My machine is behaving again.
What I did:
1. Checked the grind. It is set on 7 - I have altered it between 6 and 8 as I have searched for the best results.
2. Ran the machine with and without the group several times, with no coffee.
3. Ran the steam pump into a glass jug (so I could see it was working as expected). I found a Sunbeam video explaining how to do this.
4. Ensured that I had loaded sufficient coffee into the group basket. That is, I figured that if I overloaded it (without it actually overflowing), the pressure would exceed the correct range. That would prove to me taht the pressurisation was working, eliminating that as a problem.

As if by magic, the machine has worked fine since then. My Torino and I have been back on speaking terms since then :-).

We have concluded that the machine did not like being left unused for several weeks while we were away. Weird, but similar to the behaviour of a typical teenager (!). Technically, we suspect that there was some sort of partial blockage, even though I flush the steam wand each use and always run clean water through before I turn it off.

If all that does not work, I'm out of answers for you. However, you will have checked the obvious things such as blockages which have interrupted water and steam flow, by giving the thing a thorough flush out.

Good luck.
G

No idea Rob, I return my machine for a credit.

Hi Brotch. Short answer is yes. All the sunbeams I've owned, the hot water has the pump pulsating process is associated with its use. They are a great machine but do take a little time to refine your techniques to get a great cuppa.
Regards,
Lucky

Thanks Lucky. Yes I gathered it was a part of the process. Just ensuring the fact as correct. It is a big purchase item for us as we normally use a stove top espresso. So far have been pleased, and now use the manual arm mainly. Brotchie

Yes I did both cleans one after the other.

Yes but I did them in reverse, I cleaned then ST cleaned, waited for one hour and did them again it still comes up CLEAN. I have been in touch with Gemma at Sunbeam who emailed me instructions to help but it is still the same after following her instructions...I replied to her email and am waiting her reply. I am very happy with the machine it makes good coffee so I hope I can fix it.....…...regards Aileen R

Mine is also doing this. Can Sunbeam please reply with a solution... I did the ST followed by CO clean. Ive also tried to reset the machine back to original settings, still no luck.

unplug machine for a few minutes to reset.

I tried that twice and the cleaning display still caomes up

Any solutions as mine is doing the same