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Reviews

4.5

2,264 reviews
5
(1,625)
4
(394)
3
(51)
2
(37)
1
(157)
  • Value for Money
    4.6 (1,227)
  • Product Quality
    4.5 (1,157)
  • Return Claim MadeYes (30) · No (1,264)
  • Customer Service
    4.5 (1,300)
  • Warranty Claim MadeYes (44) · No (1,249)
  • Purchase PriceA$5,095.66 (562)
  • Installation
    4.6 (1,142)
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Tony

TonyIllawarra, NSW

Horrible people to deal with. DO NOT BUY FROM THEM.

published

Did not happen. Eric (sales person) chased me put a deposit and when I did they did not return emails and calls. After 3 weeks of no emails I rang Eric and he told me that site inspection people tried to ring me and could not leave a message. What a lie. He then said I would get a refund even though I did not request one.
They offer cheap price and do not honour the price.

6 comments
Sunboost
Jessica S.Sunboost
Tony
Tony

I did not get a quote number but I have the email trail form Eric your solar consultant. You can contact me directly - see my emails to Eric on 29/2/20 and numerous others. He is a good liar.

Tony
Tony

You have still not contacted me. It is just like Eric - your salesman.
So much for your investigation.



Arthur

ArthurNorth Queensland, QLD

They are unreliability and liares

published

They give you an install date after date then lie about why it was not done. They will not refund my deposit they bully you on the phone also there English is poor as they are I suspect they are a Indian call centre. Stay away from them they will let you down

1 comment
Sunboost
Jessica S.Sunboost
Brian

BrianSouthern and Hills, SA

Great system, great communication from Sunboost, and the installers were ace!

published

The installers were great! They actually took the time to look at the property and decided the best place for the panels would be on the Double shed we have. They were thinking outside the square for a change.
Can't complain about the company at all, and any queries I had, whether by email or phone, they were very helpful!

1 comment
Sunboost
Jessica S.Sunboost
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Very pleased....

published

I've given sunboost five stars since they were very helpful and friendly during the whole install process. Their contractors were punctual and efficient and also a pleasure to deal with. Overall, top marks...

1 comment
Sunboost
Jessica S.Sunboost
steve

steveMid North Coast, NSW

  • 3 reviews

good job

published

looks good, guys were terrific price good just the lasting and time factors to see.contact staff ok left the job plenty of instructions to follow looks like all ok hope this helps

1 comment
Sunboost
Jessica S.Sunboost
Malcolm

MalcolmSydney Surrounds, NSW

I give Sunboost a 5 star rating, why would you go any where else

published

I'd like to thank Sunboost for there professional team of salespeople right through to the team of experts who installed the solar panels and inverter . They explained everything to us from the start and made us feel happy with our decision to use Sunboost . Thanks, couldn't be happier .

1 comment
Sunboost
Jessica S.Sunboost
Nathan L.

Nathan L.South East Queensland, QLD

Sunboost provide excellent after sales service. Highly Recommend.

published

Sunboost provide excellent after sales service. They took the time to followup my concerns with learning the data logger and are one of the fastest companys to respond that I have dealt with (of any kind), calls are returned within minutes. They genuinely care about customer satisfaction.

1 comment
Sunboost
Jessica S.Sunboost
Chandana

ChandanaSouth Australia

Great Customer Service (Job # 153640)

published

My solar installed by very professional installers. Neville was great communication and help to setting everything up. I had assistance in setup my WiFi connected by Wilson ( service team) who helped friendly and great customer service. I would highly recommend Sun boost solar for new customers.
Thanks
Chandana

1 comment
Sunboost
Jessica S.Sunboost
Sam

SamSouthern and Hills, SA

Too early for product review

published

Project number :135628
Too early to comment on the product. However the service and installation was excellent and the follow up help was likewise. In the connection of the data logger wi fi stick, I was helped by a guy called Morgan, he was patient and knowledgable polite and also courteous, he was a star! A big Thankyou to Morgan.

1 comment
Sunboost
Jessica S.Sunboost
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169495

published

Sunboost Installation crew were very polite and courteous.Every thing was explained prior to commencement of installation. Neat and quick installation very easy to deal with. Good communication throughout the whole process.

1 comment
Sunboost
Jessica S.Sunboost
Sheryl B.

Sheryl B.Illawarra, NSW

Feedback on service

published

The installing crew came on time and were courteous and honest about their job as not all the panels would fit on roof. They let me know what they were doing most of the time. The Supervisor/boss gave me an expected completion time about half and hour before they finished.
The company was happy to revise price for the panels used also checked to see if different colour could be used as a fault had appear on suggested panels on previous jobs. I thought this was excellent service.

1 comment
Sunboost
Jessica S.Sunboost

Very helpful service

published

The assistance I received from Barry to resolve an error code on my inverter was faultless. He was clear and concise and able to resolve the issue over the phone.

1 comment
Sunboost
Jessica S.Sunboost
Beryl

BerylCentral West, NSW

Order 161313

published

Lots of communication about our process plus It was good to be able to track of the process also. Our first installation was cancel due to wiring. On Installation day they arrive late but apologize for there lateness. Was keep up to date to what was happening through out the installation all completed within 6 hours. Very friendly And well mannered team. Would recommend Sunboost to any new customers.

1 comment
Sunboost
Jessica S.Sunboost

Everything went smoothly and was installed on time.

published

There were no issue. Im happy with the outcome and the way Alvis from sunboost kept in contact and answer any questions i had. Panels were installed when they said couldnt be happier.

1 comment
Sunboost
Jessica S.Sunboost
Kathleen K

Kathleen KSydney, NSW

  • 2 reviews

Order 154919 Great Value

published

Max in sales has been great and always responsive to my queries and very helpful. As for Alex the installer and his team were very friendly, well mannered and took pride with their work and helpful. I would recommend Max and Alex and his team to anyone.

1 comment
Sunboost
Jessica S.Sunboost
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Order no 152609 .

published

This was Smooth and very easy process. Jason and his team of installers were very professional, informative and tidy. I Would highly recommend sunboost and jason to any prospective customer.

1 comment
Sunboost
Jessica S.Sunboost
John Hodges

John HodgesSouth East Queensland, QLD

Should have done this years ago (159693)

published

Was a bit iffy at first with the installation date being put back 3 times but with the Chinese New Year, Coronavirus and wet weather delays were to be expected. Rex kept me informed on what was happening. Top marks to Adam And Alex who installed the panels and meter. Both showed they are professional and very skilled in their trade.

1 comment
Sunboost
Jessica S.Sunboost

Hi John, Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.
Regards,
Sun Boost Online.

not happy with how we were dealt with once we had paid deposit.

published

Unfortunately once we had paid our deposit and decided to proceed, we could no longer contact Sunboost easily... in fact the person we dealt with originally was very difficult to contact.
We wish we had simply gone with someone local and supported them.

1 comment
Sunboost
Jessica S.Sunboost

Hi Leanne,
We apologize for the inconvenience caused to you while dealing with Sunboost. We request you to kindly help us with your quotation number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Linda U

Linda USouth East Queensland, QLD

  • 2 reviews

Good after slow start

published

Happy with product, price and check-in’s during install BUT make sure you explore the progress on the link sent as some details are unclear until you hover your mouse correctly.

1 comment
Sunboost
Jessica S.Sunboost
lukeyhwh

lukeyhwhPerth, WA

Ignore the negativity, no problems for me.

published
1 comment
Sunboost
Jessica S.Sunboost
Page 5 of 114
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Questions & Answers

simon w.

simon w.asked

Hi Sunboost Team,

A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00, I have not heard from him again. Is this a scam?

Simon
0427644771

No answers
Bhaumick

Bhaumickasked

Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.

1 answer
Ryan C
Ryan C

Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan

Donald Peterkin

Donald Peterkinasked

How can I be assured of the veracity of these reviews?

2 answers
Dale
Dale

Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale

Donald Peterkin
Donald Peterkin

Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin

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