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Reviewer Photos & Videos
TonyIllawarra, NSW
Horrible people to deal with. DO NOT BUY FROM THEM.
Did not happen. Eric (sales person) chased me put a deposit and when I did they did not return emails and calls. After 3 weeks of no emails I rang Eric and he told me that site inspection people tried to ring me and could not leave a message. What a lie. He then said I would get a refund even though I did not request one.
They offer cheap price and do not honour the price.
6 comments
I did not get a quote number but I have the email trail form Eric your solar consultant. You can contact me directly - see my emails to Eric on 29/2/20 and numerous others. He is a good liar.
You have still not contacted me. It is just like Eric - your salesman.
So much for your investigation.
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ArthurNorth Queensland, QLD
They are unreliability and liares
They give you an install date after date then lie about why it was not done. They will not refund my deposit they bully you on the phone also there English is poor as they are I suspect they are a Indian call centre. Stay away from them they will let you down
1 comment
Jessica S.Sunboost
Hi Arthur,
We apologize for any inconvenience caused to you whilst dealing with us.
Furthermore, re request yo kindly help us with your quotation number and we assure you to investigate the matter a... Read more
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BrianSouthern and Hills, SA
Great system, great communication from Sunboost, and the installers were ace!
The installers were great! They actually took the time to look at the property and decided the best place for the panels would be on the Double shed we have. They were thinking outside the square for a change.
Can't complain about the company at all, and any queries I had, whether by email or phone, they were very helpful!
1 comment
Jessica S.Sunboost
Hi Brian,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Very pleased....
I've given sunboost five stars since they were very helpful and friendly during the whole install process. Their contractors were punctual and efficient and also a pleasure to deal with. Overall, top marks...
1 comment
Jessica S.Sunboost
Dear Customer,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
Similar opinion? Write a review on ieatwords.com.au!
steveMid North Coast, NSW
- 3 reviews
good job
looks good, guys were terrific price good just the lasting and time factors to see.contact staff ok left the job plenty of instructions to follow looks like all ok hope this helps
1 comment
Jessica S.Sunboost
Hi Steve,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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MalcolmSydney Surrounds, NSW
I give Sunboost a 5 star rating, why would you go any where else
I'd like to thank Sunboost for there professional team of salespeople right through to the team of experts who installed the solar panels and inverter . They explained everything to us from the start and made us feel happy with our decision to use Sunboost . Thanks, couldn't be happier .
1 comment
Jessica S.Sunboost
Hi Malcolm,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Nathan L.South East Queensland, QLD
Sunboost provide excellent after sales service. Highly Recommend.
Sunboost provide excellent after sales service. They took the time to followup my concerns with learning the data logger and are one of the fastest companys to respond that I have dealt with (of any kind), calls are returned within minutes. They genuinely care about customer satisfaction.
1 comment
Jessica S.Sunboost
Hi Nathan,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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ChandanaSouth Australia
Great Customer Service (Job # 153640)
My solar installed by very professional installers. Neville was great communication and help to setting everything up. I had assistance in setup my WiFi connected by Wilson ( service team) who helped friendly and great customer service. I would highly recommend Sun boost solar for new customers.
Thanks
Chandana
1 comment
Jessica S.Sunboost
Hi Chandana,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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SamSouthern and Hills, SA
Too early for product review
Project number :135628
Too early to comment on the product. However the service and installation was excellent and the follow up help was likewise. In the connection of the data logger wi fi stick, I was helped by a guy called Morgan, he was patient and knowledgable polite and also courteous, he was a star! A big Thankyou to Morgan.
1 comment
Jessica S.Sunboost
Hi Sam,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Find out how Sunboost compares to other Solar Retailers
Know better, choose better.
169495
Sunboost Installation crew were very polite and courteous.Every thing was explained prior to commencement of installation. Neat and quick installation very easy to deal with. Good communication throughout the whole process.
1 comment
Jessica S.Sunboost
Hi Scott,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Sheryl B.Illawarra, NSW
Feedback on service
The installing crew came on time and were courteous and honest about their job as not all the panels would fit on roof. They let me know what they were doing most of the time. The Supervisor/boss gave me an expected completion time about half and hour before they finished.
The company was happy to revise price for the panels used also checked to see if different colour could be used as a fault had appear on suggested panels on previous jobs. I thought this was excellent service.
1 comment
Jessica S.Sunboost
Hi Sheryl,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Very helpful service
The assistance I received from Barry to resolve an error code on my inverter was faultless. He was clear and concise and able to resolve the issue over the phone.
1 comment
Jessica S.Sunboost
Hi Nathan,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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BerylCentral West, NSW
Order 161313
Lots of communication about our process plus It was good to be able to track of the process also. Our first installation was cancel due to wiring. On Installation day they arrive late but apologize for there lateness. Was keep up to date to what was happening through out the installation all completed within 6 hours. Very friendly And well mannered team. Would recommend Sunboost to any new customers.
1 comment
Jessica S.Sunboost
Hi Beryl,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Everything went smoothly and was installed on time.
There were no issue. Im happy with the outcome and the way Alvis from sunboost kept in contact and answer any questions i had. Panels were installed when they said couldnt be happier.
1 comment
Jessica S.Sunboost
Hi Jono,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Kathleen KSydney, NSW
- 2 reviews
Order 154919 Great Value
Max in sales has been great and always responsive to my queries and very helpful. As for Alex the installer and his team were very friendly, well mannered and took pride with their work and helpful. I would recommend Max and Alex and his team to anyone.
1 comment
Jessica S.Sunboost
Hi Kathleen,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Find out how Sunboost compares to other Solar Retailers
Know better, choose better.
Order no 152609 .
This was Smooth and very easy process. Jason and his team of installers were very professional, informative and tidy. I Would highly recommend sunboost and jason to any prospective customer.
1 comment
Jessica S.Sunboost
Dear Customer,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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John HodgesSouth East Queensland, QLD
Should have done this years ago (159693)
Was a bit iffy at first with the installation date being put back 3 times but with the Chinese New Year, Coronavirus and wet weather delays were to be expected. Rex kept me informed on what was happening. Top marks to Adam And Alex who installed the panels and meter. Both showed they are professional and very skilled in their trade.
1 comment
Jessica S.Sunboost
Hi John, Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.
Regards,
Sun Boost Online.
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not happy with how we were dealt with once we had paid deposit.
Unfortunately once we had paid our deposit and decided to proceed, we could no longer contact Sunboost easily... in fact the person we dealt with originally was very difficult to contact.
We wish we had simply gone with someone local and supported them.
1 comment
Jessica S.Sunboost
Hi Leanne,
We apologize for the inconvenience caused to you while dealing with Sunboost. We request you to kindly help us with your quotation number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.
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Linda USouth East Queensland, QLD
- 2 reviews
Good after slow start
Happy with product, price and check-in’s during install BUT make sure you explore the progress on the link sent as some details are unclear until you hover your mouse correctly.
1 comment
Jessica S.Sunboost
Hi Linda,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
Similar opinion? Write a review on ieatwords.com.au!
lukeyhwhPerth, WA
Ignore the negativity, no problems for me.
Started the process on 30th January 2020, panels installed and completed today 13th March 2020. Was a bit skeptical reading the negative reviews, but everything went great for me. I was worried the tradies would not show up, but they actually arrived earlier than planned. Since I am a qualified electrician myself, I assisted them with installation. All completed in about 4 hours.
I noticed that the majority of negative reviews are left by people who are clueless how things work in the electrical world and people are complaining about problems ...Read more
that is actually not the responsibility Sun Boost any way, such as problems with their meter and multi story buildings. Some complaints are completely incorrect because they don't understand how the electrical industry works. Also, alot of negative reviewers made things worse for themselves due to their impatience and unreasonable complaints. I was a bit worried myself but everything turned out great, so I will not hesitate to recommend Sun Boost. I think Sun Boost is improving due to the negative feedback, and that's a good thing. If anyone is experiencing problems, just remember your emotional irrationallity will not help the situation, be patient, communicate calmly and be understanding that Sun Boost needs to communicate with contractors, wholesalers, customers and energy provider companies. There is paperwork that needs to be completed, submitted and processed on all sides and all this takes time.1 comment
Jessica S.Sunboost
Dear Customer,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
simon w.asked
Hi Sunboost Team,
A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00, I have not heard from him again. Is this a scam?
Simon
0427644771
No answers
Bhaumickasked
Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.
1 answer
Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan
Donald Peterkinasked
How can I be assured of the veracity of these reviews?
2 answers
Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale
Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin
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Jessica S.Sunboost
Hi Tony,
get back to you with a solution as soon as possible.We apologize for any inconvenience caused to you whilst dealing with us.
Furthermore, re request yo kindly help us with your quotation number and we assure you to investigate the matter and ... Read more