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Good service with prompt response
Sunline is good in their work and very competitive in current Solar market. Installation team is very friendly and responsive.
Would recommend to go to Sunline for their efficient customer service and responsiveness.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Good service with competitive prices across market
Sunline has been doing good work in terms of sales and service, especially, the sales team has done a great job in providing all the necessary information starting from quote till installation. The installation team also done a great job in fixing up the panels and providing necessary information to set up mobile app service.
With these positives,there is one minor downside with communication of hidden costs. For instance, the network meter change charged by every energy provider has not been communicated upfront by the Sales team which comes in as a surprise for end consumer. I wish Sunline fixes this for all future customers. Otherwise, I would highly recommend to go for Sunline for their amazing work and competitive pricing.
1 comment
Katie W.Sunline Energy
Thank you Sandeep, for taking the time to let others know of your great experience with SunLine Energy Solar. All our customers seek value for money and we work hard to maintain that, alongside expert... Read more
ise and good all round services. We're pleased you appreciate our efforts and thank you for your supportive comments. Following your useful note about the network grid charge; we've asked our Sales Consultants to remind all customers that their Electricity Retailer charges a one-off grid connection fee, following installation. A quick on-line perusal shows that on average this seems to be about $48, but does vary. Welcome to the solar community Sandeep! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
On time delivery, on time installation, excellent in functionality.
Installation was completed in just 2 days . We had no issues with the company and there was excellent coordination between the installer and the Sunline Energy. Installers were very good and the work was perfect. Neat and sleek.
1 comment
Katie W.Sunline Energy
Many thanks, Liz, for taking the time to write of your 5star experience with SunLine Energy Solar. Installations can be complex and we do work hard to ensure the whole process operates smoothly for ou... Read more
r customers. Thank you for appreciating our efforts. A perfect installation is indeed our objective! Wishing you many years of sunshine, we welcome to the solar community. SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
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Dario and Tania
- 2 reviews
Sunline Energy - Sales and Service
Very happy with the service provided by Sunline Energy regarding the job which was completed at the home of my elderly parents. Sales and installation was all done in a very friendly and professional manner. Special thanks to Mick and Steve.
Even though we narrowly missed the government rebate cutoff date, Sunline Energy honoured the rebate. Very happy and appreciative that they really looked after my Mum and Dad.
‘Thank-you’ Sunline Energy.
1 comment
Katie W.Sunline Energy
Many thanks Dario and Tania, for your lovely review of SunLine Energy Solar. We pride ourselves on always providing friendly and professional services to our customers and are pleased your parents wer... Read more
e highly satisfied with their installation. So happy too that we were able to resolve the rebate issue. Without doubt the current rebate makes 'now' the best time to install solar here in Victoria! We will pass on your kind praise to Mick and Steve, thank you. Kind regards, SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
Amazing service on solar installation
Amazing service done by the Sublime Energy. Great and reliable Consultants. Specially thanks for Vik and Mick. Happy with the overall service and the outcome. Would highly recommend to go with Sublime Energy.
Before installing the solar, my electricity bill was around $300 per quarter and after installing 6.6kw solar system I received $64 credits for the first quarterly bill.
1 comment
Katie W.Sunline Energy
Thank you Rasika for your terrific 5 star review of SunLine Energy Solar! (by the way, we love the typo actually and think that solar is indeed a 'sublime' energy and it would have been a great name f... Read more
or our company!) We really appreciate that you have taken the time to let others know of your excellent experience with SunLine. Your great review proves how effective solar is at reducing those bills. Solar is often marketed as an investment, as helping the environment, but as your review highlights, solar is also the quickest way to bust bills! With many now working from home for the foreseeable future, this has become a priority. We will pass on your thanks and appreciation of Vik and Mick, thank you. Wishing you many hours of sunshine, and welcome to the rapidly growing solar community Rasika. SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
GurumoorthY PaulrajGreater Melbourne (Outer), VIC
Excellent sales and satisfying
Kind sales person, very organized, kept the commitments, cost effective, understanding, informative, timely, response or, responsible, customer centric. Overall I am very happy to with with Vik and referred few of my friends
1 comment
Katie W.Sunline Energy
Many thanks Gurumoorthy for your wonderful review of SunLine Energy Solar. Those things you recommend us for are exactly what potential customers are looking for assurance of! At SunLine we are commit... Read more
ted as a team to work to the best of our ability, to provide informative and reliable services during the whole, end to end process of solar installation. We will pass on your kind words to Vik and appreciate the confidence you place in SunLine by recommending us to your friends. Best wishes and welcome to the rapidly expanding solar community! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
Lisa H.Southwest, VIC
Sunline Energy! Avoid at all costs!
We have been caused endless problems by Sunline Energy and their co-conspirators, Alliance. Due to Sunline’s incompetence, we have never been paid the Victorian solar rebates that the installation qualified for.
Originally signing on to Alliance in late 2018 to have solar panels installed at my 90 yo mother’s house, months had gone by when we were contacted by the same salesperson saying ‘more papers’ needed to be signed. We met with a different salesman and were confused when we seemed to be going through the entire application process again....Read more
We had previously dealt with Alliance for an earlier installation & had no problems. Not made aware of the fact we were signing my mother’s installation over to a 2nd company, Sunline Energy, we unwittingly found ourselves in a lot of bother. The installation eventually happened (it took months) and my mother was suddenly required to pay a $2800 fee. This had not been part of the original arrangement. The installation was contingent on receiving the rebates as outlined by both salesmen. As a consequence of the added outlay, and the non-provision of the rebates, my mother is now experiencing financial difficulties. After almost a year since installing solar panels at my mother’s house, Sunline still has not provided the Solar Provider Statement to Solar Victoria, which is required for the rebates to be paid. Repeated requests made directly to Sunline have received a series of inconsistent and unclear responses. They attempted to suggest my mother had misunderstood, but we were also present at each discussion with Sunline. They no longer respond to our requests for the Solar Provider Statement. We have no alternative but to take this to VCAT.1 comment
Katie W.Sunline Energy
Hello there Lisa, our last correspondence to you was in 2022. We are disappointed that you have chosen to reply, after six months, with this review. With respect, every accusation in it is untrue. We ... Read more
certainly do not have, and have never had, any connection with Alliance, as you imply. We understand that you are frustrated Solar Victoria will not permit your mother to apply for a solar rebate after she has changed her mind and in retrospect. We are sorry that their regulations do not allow this. To clarify, in April 2022 our Consultant, quite rightly, advised Joan of rebates she was eligible for. He made it clear that if she wanted the solar rebate she would have to apply for an eligibility number. She opted for the more generous, future battery rebate. We waited at least 14 days between deposit payment and installation. Also, before installation, we verified in writing to Joan (28th April) that she had chosen to opt for battery rebate instead of solar rebate.Similar opinion? Write a review on ieatwords.com.au!
My second time around.
This is my second set of solar panels installed by Mick and his staff, always very professional and with a minimum of fuss. All paperwork prepared and completed by his staff. Very neat and tidy job, I will have no hesitation in recommending him to my clients.
1 comment
Katie W.Sunline Energy
Hi Alan, many thanks for taking the time to let others know of your excellent experiences with SunLine Energy Solar! It is always a delight when wonderful customers, such as yourself, place their trus... Read more
t in us a second time. We rely greatly on word of mouth and are pleased that so many customers are recommending us to their family, friends and neighbours. Our SunLine team pride ourselves on making the whole process as smooth as possible for each customer. Your high praise will be passed on to Mick especially, thank you. Best wishes to you and your family. SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
Ishan SachdevaGreater Melbourne (Outer), VIC
Good communication and on time service
Happy to have solar panels installed from Sunline Energy. Panels were installed well on time while my friends were still waiting for the appointment. Panels are of good quality and generating energy very well. Inverter is also very good.
1 comment
Katie W.Sunline Energy
Thank you so much Ishan for taking the time to let others know of your 5 star, high satisfaction with SunLine Energy Solar. Reviews such as yours are invaluable to those looking to choose a reliable s... Read more
olar company. We are very happy to use our experience to recommend panels and inverter to those unsure. As to promptness, we understand the growing urgency from many families, spending foreseeable weeks/months at home, who are under pressure to bust those bills! Solar does exactly that. Best wishes and welcome to the solar community! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
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Shankar MohanGreater Melbourne (Outer), VIC
- Verified customer
Awesome.. Saved lot of money
Service provided by Sunline Energy was too good. The installation is perfect that I always get more power generated compare to my friends in the same street who has same panel and inverter. Prompt communication and clean work. Would refer Vik and Sunline to my friends always.
1 comment
Katie W.Sunline Energy
Many thanks indeed Shankar for your excellent 5 star review of SunLine Energy Solar. All of us here really appreciate your recommendation and high approval rating. Maximising output of any rooftop ins... Read more
tallation is essential of course, and the SunLine team puts all it's experience and expertise to good use to ensure panel layout does exactly this for each installation. Your kind words will be passed on to Vik. Welcome to the solar community! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
RandellSouth East Queensland, QLD
- 3 reviews
Excellent service.
Had fantastic salesman to work with. All communications were prompt and accurate time frame. Would be happy to use Vik and Sunline again. The job looks great, no complaints from tenant. Thanks Vik!
1 comment
Katie W.Sunline Energy
Thank you Randell for taking the time to write SunLine Energy Solar such an excellent review. We will pass on your high praise to Vik. We rely greatly on word of mouth recommendations such as yours, a... Read more
nd really appreciate your supportive comments. Best wishes and welcome to the solar community! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
sourav d.Greater Melbourne (Outer), VIC
Wonderful experience and a great product
Very straightforward
The guy was on time and installed the panels with minimum disruption
Cleaned up afterwards
Great end to end experience
Vik was extremely helpful and went through the whole process in detail
1 comment
Katie W.Sunline Energy
Many thanks Sourav for your high praise of SunLine Energy Solar. We are pleased to hear you were thoroughly satisfied with the whole process and that all things went as smoothly as expected. It is gen... Read more
erous of you to take the time to let others know of your satisfaction and recommendation. We will pass on your kind words to Vik and your installation team. Thank you and welcome to the solar community! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
Harpreet S.
- 2 reviews
Great team with quality work.
I did my Solars with Sunline three months ago and writing this review after first electricity bill after installing solar panels from them.
I really liked the way whole process went very smooth without any confusion. Whole process was explained to me beforehand without any hidden stuff and sunline happily customized their offerings as per my need and requirements without any cost.
My first electricity bill after solar panels was -28 coming down from $350 every quarter.
Highly recommended and genuine team to deal with.
1 comment
Katie W.Sunline Energy
Thank you Harpreet for your truly excellent review! What better trustworthy recommendation can we have, other than a customer who has actual proof of the benefit of solar? Reducing household bills has... Read more
become crucial for many families at the moment, especially with increased energy consumption, caused by home-confinement during this challenging time. People looking for bill-busting solutions should definitely be considering installing solar right now. Once again Harpreet, many thanks for taking the time to pass on your very good experience with the SunLine Energy Solar team. Wishing you many hours of sunshine, and welcome to the solar community! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
LobinGreater Melbourne (Outer), VIC
- Verified customer
Quick and neat service
The whole process was well explained, a clean and safe installation and very easy to communicate with the company before and after installation. Vik was very helpful during the process.
1 comment
Katie W.Sunline Energy
Thank you Lobin for your 5 star assessment of SunLine Energy's services. We really appreciate the time you've taken to let others know about the very positive experience you've had with us.
Best wishe... Read more
Similar opinion? Write a review on ieatwords.com.au!
Saravanan J.Greater Melbourne (Outer), VIC
- Verified customer
Excellent service - No hidden tricks - straightforward delivery
Knowledgeable sales person Vik, patient in explaining each and every question in detail. Pros and cons of different solar panels and inverters.
Able to install best panels and inverter with no upfront cost with some other providers ask 500 $ for same setup.
Professional installation team. They explained the benefits of putting panels on both sides as my house is north facing.
So far no complaints and happy that went with them. All paper works are clean. Excellent service. Highly recommend
1 comment
Katie W.Sunline Energy
Many thanks Saravanan for taking the time to spread the good word about SunLine Energy! Your wonderful review and kind comments will be passed on to Vik and your Installation Team. They will be deligh... Read more
ted that their professionalism and expertise has been so appreciated. Welcome to the solar community! SunLine Energy Solar, Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Sunline Energy compares to other Solar Retailers
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Garry M.Greater Melbourne (Outer), VIC
Professional Friendly Very Knowledgable Installers, Excellent Company.
From Sales to Install, very satisfied.
I am also in the trade industry, I know pretty well good service from bad ones from a perspective of a client and a business owner. Sunline Energy is a good company, great people, great service.
Highly recommended.
1 comment
Katie W.Sunline Energy
Thank you Garry for your superb review! We are pleased you have had such a satisfactory experience with SunLine Energy and thank you for spreading the good word about all aspects of our services. As a... Read more
discerning customer your feed-back is invaluable to us, and your supportive comments will be passed on to all our staff. Many thanks indeed Garry, and welcome to the solar community! SunLine Energy Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
JoshWestern District, VIC
Good product
Very fast installation.
Great to deal with on the phone.
Amazing follow up and issue resolution.
Highly recommend requesting the team to set up the app to allow you to monitor you solar remotely - fantastic to allow you to keep an eye on it.
1 comment
Katie W.Sunline Energy
Many thanks Josh for your brilliant 5 star review! Your recommendation and comments are trustworthy and so very helpful to potential customers. We note that you are an existing customer and your high ... Read more
praise of our 'issue resolution', in your case an inverter warranty, is of particular reassurance to those considering SunLine Energy. We absolutely do our best to ensure customers have our full support in expediting any such issues promptly and effectively. Thank you for taking the time to write; your great comments will be passed on to all the Staff concerned. Kind regards, SunLine Energy Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
RozGreater Melbourne (Metropolitan), VIC
- 2 reviews
An excellent company to deal with.
From my initial contact with Sunline Energy through to the final email advising them we are now entitled to rebate, they have been an easy, professional company to work with. They explained things clearly, returned calls promptly, the installation team was on time and did a very professional job, they cleaned up after themselves, and Sunline sent through our documentation to receive the rebate. They even rang me after two weeks to make sure our energy provider had received the documentation and actioned it. Well worth recommending to others. Roz
1 comment
Katie W.Sunline Energy
Thank you Roz for taking the time to write about your excellent experience with SunLine Energy. We can't over-estimate the value of word-of-mouth recommendations and trusted reviews, such as yours, to... Read more
those still looking for a solar installer. SunLine Energy staff work hard together to make the whole process of installation go as smoothly as possible. Thanks again for your appreciation, and welcome to the solar community! SunLine Energy Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
Raj
- 2 reviews
Awesome experience and very professional
Sunline assisted well since the beginning and had no issues throughout. Very professional overall and finished the work in time as promised. Definitely recommend this company for your solar needs.
1 comment
Katie W.Sunline Energy
Many thanks Raj for your great review and high praise. Your recommendation is much appreciated and will help others who are still searching and considering SunLine Energy for their solar installation... Read more
. Welcome to the solar community and all its benefits Raj. SunLine Energy Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
JeffGreater Melbourne (Outer), VIC
Solar system installed in a breeze
Professional company and easy to deal with, explains everything you need to know about solar system, their installation team are on time and does the job so well they even accompdate request during installation
1 comment
Katie W.Sunline Energy
Thank you Jeff for your wonderful 5 star review! We, at SunLine Energy are delighted when customers are impressed enough to take the trouble to write us detailed reviews. Customer recommendation of ou... Read more
r service is the highest praise we can hope for and is the best way to reassure others of SunLine Energy's professionalism and excellence. It is invaluable feedback to us too and rest assured we will pass your words on to your Installation Team. Welcome to the Solar Community Jeff. SunLine Energy Customer Services Team.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Michael Z.asked
Who are the best people to instil
Solar energy
1 answer
Katie W.Sunline Energy
Hi Michael, if you live in Victoria we recommend SunLine Energy for your solar installation. For a quotation email us at [email protected] with your requirements, or feel free to ring our office on 1300 767652.
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Katie W.Sunline Energy
Thank you so much Mukesh for your lovely review of SunLine Energy Solar. We're very grateful for such high praise, especially in solar's competitive marketplace where we rely greatly on word of mouth ... Read more
recommendation. Thank you for taking the time to write of your appreciation. Welcome to the solar community! SunLine Energy Solar Customer Services Team.