I was late on the 40,000 and 50,000km capped-price service. My car only has 16,500km on it. Got told it is now lapsed, too bad, don't care. etc. Just warning everybody. I was happy to pay the 40k cost of $200 plus the 50k cost of $175 to bring it back into line but it seems like Suzuki just want you to lose your warranty. I will never go back. No reminders or anything from Suzuki that my warranty will expire. Nothing. Bunch of jerks!!

Knowing my warranty had lapsed they called me to come in for the service pay for the 40k and 50k and it will be ok for $375. When I turned up today they wanted to charge me $600 and then told me it had lapsed.

Wanted brand new Suzuki vehicle. Terrible experience with one of Managers. Felt harrassed, delivery date a disaster, didnt register on time, problems with parts. Delays, aggressive, Staff continually leaving.Costings and paperwork errors. Forgot to fit some accessories. Didnt get $500 gift card listed on contract. No one takes responsibility or makes decisions to rectify to look after customers.

This is my second swift and it is bigger than the first one however it somehow consuming a lot of petrol on E10 it is a brand new car but other than that it is Awesome car

Thank you Shane the service and help and with no pressure we bought our suziki ingis which we love any one buying a car please go and talk to Shane
Also a great thank you to Tracey on the service desk

I went to this suzuki dealershop with my mother in-law to help buying her new car. The salesman was very interested in my car (vw golf gti) rather than trying to sell a car to my inlaw. He even asked me if I want to trade in my car although I clearly told him we were there for inlaws car. Not professional and very strange.

Very bad customer service from [name removed]. Very rude. Cannot believe the service is this bad. Blames customer for poor communication between team. Should not be in sales. Worst experience ever

I have just bought my first brand new Suzuki Vitara from the Newcastle branch by a lovely lady called Nikki and her team, who went above and beyond to put a big smile on my face and deliver my car to me earlier then I expected and gave me an unbelievable deal on my car,100% only go to them and see Nikki and her team,you will be looked after because your not a number your apart of the Suzuki family.

Great customer service from Faith El Sari from Suttons Suzuki Homebush - offered us a drink, gave us a great car price and delivered to car to my house with a full tank of petrol!

My car was stolen from Albion park dealership close to a month ago during the night and key was used that was left out on service desk and didn't get placed in lock box for the night car and key gone only had car for three weeks and it's been burnt out a total loss and now it's close to a month and no refund or compensation for there stupidity ... if car didn't have a fault from the next morning I brought it it wouldn't of been back at caryard under warranty and car would be still in my possession ( Discussing ) they seem to think it isn't there problem ..
But because they left the key out it seems to be causing a problem ...
Where's the duty of care with this company southern classic group ...

Absolutely disgusted in the service received at both dealers - asked for a test drive at lilydale dealer to which he wouldn’t let me drive as he wouldn’t even attempt to haggle the price or try and sell me the car. Went to Croydon to which whilst the dealer was bringing around the car for me to drive, he got a call from the lilydale dealer telling him not to let me test drive as I wanted to haggle the price. Cannot believe they operate this way, and not one of the 2 sales men attempted to even “sell” me the car! If not on price then extras, servicing etc. absolute joke and I highly recommend people to avoid these dealers unless you wanted to be treated poorly.

Brought a car from Suzki. Sales representative did not delivery what was agreed on. When brought car back in to get what was discussed again which was written by him and having photos he again didnt do it and just laughed and said he cant do anything. Would not trust them as far as you could throw them. Once they have your money they play there word games. Do not recommend Parramatta Suzki to anyone. Sales guy even emailed me someones private information and when I rung him said oh dont know how I did that. Very incompedeant.

Great small car . So stylish and jam packed full of latest technology at a great price. Everybody who has seen it loves it. The team at Booran Suzuki were absolutely great to deal with, especially being female you didn't feel pressured but were treated with a great deal of respect . I dealt with Nerma who was just great and Raj also was fantastic. You were made to feel special. Lynn Hennequin.

Never have been taken for such a ride by a mechanic before. I put my trust in them for years, regular servicing and whenever my car needed extra care. Took 3 weeks for them to give my car 3 different diagnoses. Each time I did as they advised, each time the issue wasn't fixed and I had to take it back. Thousands of dollars later, I have since had my car checked by an independent mechanic who says it was a blocked radiator. Replaced it and now it drives fine. Absolutely dumb founded that a Suzuki approved mechanic could not see a blocked radiator. Not sure what they were looking for apart from my money. Beyond disappointed.

No Proper Guidance to Customer By Suzuki Service and sale Departments. They don't have even Basic Knowledge . I purchased my Car in 2016 very less milage and Battery is gone. On selling they told Customer -Cap Service but when you go will charge Normal and if you ask they says Oh that was Big Service this Time, Next time will be less. Receptionist are Rude With us . Never recomend any one . Only one service centre in Darwin so can't help. Servicing is very long wait if you miss it on first booking. Thanks

have no hesitation in lying to your face, high pressure over the phone sales practices, taking advantage of country buyers. Took money and then did not refund it all. NO customer care culture whatsoever! Save yourself If you can find a car elsewhere do it. They go by Berwick Motor Group, which ended up being the Suzuki dealership (I contacted them via carsales) so sadly once you find this review it will mean that you have already been done by them.