Sydney Tools ACT

We purchased a Milwaukee edge trimmer in October. We used it in November and it worked well. We went to use it again and it kept on turning on and off. We returned it and told the Mitchell ACT store and they told us that it needed to go back for repairs....not bad for a new product!! It is now January and after many calls to get an update, we are none the wiser. Terrible service and I will never shop there again. I will also tell all our friends of our terrible experience and recommend Bunnings Warehouse.

I phoned Sydney Tools and spoke to the store manager Luke. I explained to him that we'd had a few tools stolen (which we had previously purchased from Sydney Tools) and we needed a quotation for their replacement. Luke was happy to oblige (even though I was not promising a sale, it was for insurance purposes) and gave me his email address so that I could forward him the details. He responded with an itemised quotation within 2 hours. Thanks for the friendly, hassle-free service.

Helped out big time in what I was trying to find out. Good bloke... I never had any dramas when dealing with Sydney Tools.

I went in to Fyshwick store on Saturday as I had lost my user manual for a Gensafe Generator and by Tuesday they had emailed me a copy but when I rang your Warrawong store previously I was told that they could not help me.

Great service ... easy to deal with ... extremely helpful and polite

Very helpfull and great to deal with,they keep most things in stock if not fast turn around on orders.very compeditive pricing

I bought a generator from Luke in the Fyshwick base, not only did he look after me with price, he took the time to take me through each model until we found the one that suited my needs. Speak to Luke in Fyshwick he certainly knows his stuff!

Sheldon, assisted me in supplying details of my latest purchases which have just been stolen, this enables me to get a list to the police quickly

Rang to buy a sliding miter saw and saw stand. Got good advice from a staff member named Daniel on the one I was interested in. On receipt of delivery, found that a small lug on the saw stand did not have a screw thread, as it should have. Received expeditious service in sorting out a replacement part with manufacturer (Makita). Now just awaiting delivery of the replacement part.

Exceptional attention to detail and customer needs
Great communication and Patience in reaching a deal that I was very happy with .
Cheers Jake I'll be Back

always friendly staff that know there job, I'm as always very happy with the service and prices, the only place i shop for tools ect.

Every time I request a quote or have questions about equipment, I get very prompt service and Will is always very helpful.

Nice to deal with and nothing is any trouble.
A great range of products and if they haven't got it in stock, they will get it ASAP.

Jordan Place at Fyshwick efficiently processed a credit note that had been overlooked by counter staff.
I would rather have had a refund but needs must and Jordan is not responsible for company policy.
So, thank you Jordan

Excellent helpful and knowledgeable service from Daniel at Sydney Tools Fyshwick. Daniel was able to sort out some issues with Festool and expedite delivery.

June 5th 2017 Update: Purchasing Festool equipment

I recently bought several Festool items from Sydney Tools Fyshwick. Jordan Place handled my order, and was very helpful with advice on the items I purchased. He was very courteous, and did all he could to expedite delivery by Festool to the Fyshwick store where I collected it from.

Many thanks Jordan

Jadium helped my wife and I find a suite of 18V tools (worth over $1000). His knowledge and service were exceptional. He asked us about our needs to ensure they were met. He gave us great information but no "hard sell". He was polite and respected our opinions and our despite for good value. And, having finalised our order, he gave us a better price than the stickers! We will be back. Thanks Jadium.

Called for some advice on product seen online. Helpful explanation and good customer service. Made the effort to get the product to me.