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Sonia U.Sydney, NSW
Easy and smooth
Great experience with taxibox from drop off to pick up and everything in between. Everyone is super responsive and on it, literally every single person we’ve spoken to. Love the friendly voice in emails and the website is super easy and intuitive to use.
What topped it for us was when the box had to be delivered back, and we lived 1hr away from the new location. We’ve asked them to ask the driver to call us an hour in advance before arriving so we can make it on time and reserve a spot. Instead, the driver called us saying that the location is...Read more
close to the storage facility so he’s happy to go and check it out first to see if there are any spots available, so we don’t need to make it all the way out there early in the morning. What a legend. Made our moving day start with a smile. There was a spot free in the end, so we were able to take our time that morning and not rush. Thank you Taxibox! Will use again, no doubt.
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Positive experience, easy process, all staff extremely helpful
Great service, good website, smooth processes, all interactions with staff were positive and everyone was very friendly and helpful! Perfect solution when moving between places, I definitely recommend this service.
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Made the process of moving so easy
Had to use taxi box as I was between places. Couldn’t be more helpful on the phone. Spoke to loads of different people but each one was standout. 100% would use again.
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Service
Friendly to deal with, delivery service was on time and the driver was so helpful
A very good business to deal with and would recommend to anyone considering a storage Solution
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Julie
- 2 reviews
Furniture storage
In general we were happy with Taxibox but i do have some concerns about the possible dampness in one of the boxes. Some of my cabinets had a fine layer of what looked like mould growing on the outside walls, this did clean of easily and was not in all the boxes as we had 3 taxiboxes.
Regards
1 comment
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SarahGreater Melbourne (Inner), VIC
So easy!
Awesome door to door service. The customer service and the drivers were all friendly and helpful. Thanks Andrew for the efficient drop off. A great service to use when renovating!
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Easy and Efficient. Excellent customer service!
As a first time customer I booked Taxibox for my interstate relocation as they were the cheapest quote available. I was so impressed with the level of customer service, the online booking system and overall efficiency of the drop off and pick up. Andrew (Melbourne) who delivered the Taxibox was so incredibly accommodating and friendly and an absolute pleasure to deal with. Thanks Andrew and the Taxibox team!!
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TimGreater Melbourne (Inner), VIC
- 2 reviews
So easy,
It was so easy, I had two crates delivered and packed them over Easter.
Taxibox also accommodated me when I had to change my relocation dates. Flexible and good customer service
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Sally
- 4 reviews
- Verified customer
Overall the experience was ok, but I would not use the service again.
Storage was fine, I had two Taxibox's stored for around 14 months. Contents were clean and dust free when I opened them and there was no damage. I had a bad experience with the driver & early pickup on delivery of a box back to me - I contacted Taxibox via two separate channels (a direct email and via their website) and received no response to either, so I'm not really sure they care about feedback unless it's positive. Overall the experience was ok, but I would not use the service again.
5 comments
TAXIBOX T.Taxibox
Hi Sally,
Thanks so much for your feedback and we’re really sorry to hear that there may have been some issues during your time storing with us, it’s certainly not something we like to hear and woul... Read more
d really love the opportunity to understand exactly what went wrong, could you please contact Lauren from the team on 03 9012-0155?TAXIBOX T.Taxibox
While the details are a little scarce at the moment, we believe we’ve been able to locate you in our system, however the team have not been able to reach you.
It’s always heartbreaking for us too hea... Read more
r that you may have experienced any issues with us and we’d love the opportunity to have a further look into this for you. We’ve done our best to investigate this behind the scenes in the meantime but have not been able to identify any messages that have not been responded to via email or our website. We’d really love to dive in and understand the details behind this one if you could please contact our team on 1300 87 60 87.TAXIBOX T.Taxibox
Hi Sally,
Thanks so much for your time on the phone today!... Read more
It was really nice chatting to you today and we really appreciate you taking the time to go through a few things with us and help us understand where we could have done better. In particular, you’ve given us some important feedback about our communication that we will be using to improve in the future. We really hope that this helps you leave TAXIBOX with a better impression as we hate for anyone to leave disappointed. Wishing you a great weekend! Kind Regards, TAXIBOX TeamSimilar opinion? Write a review on ieatwords.com.au!
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PaniaGreater Melbourne (Inner), VIC
Excellent service
I would definitely tell others about your product.... Is time saving and efficient. I will use your business ongoing when I know I can rely on your services. Thank you
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Deb GunnGreater Melbourne (Outer), VIC
- 3 reviews
Great service
Everything occurred as promised. Taxi box delivered, I packed, taxi box was put into storage and delivered as arranged to my new address. Punctuality A++. My taxi boxes were well looked after and arrived on the date and timelines specified. Very pleased with some quirky emails and updates from my taxi box/es. I would highly recommend Taxibox. I will use them again if the need arises. Thank you xx
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Jo SmythGreater Melbourne (Outer), VIC
Attention to detail
Taxi box have been very flexible whilst addressing my current privacy issues and concerns. A peace of mind provided at a very stressful time, delivered as promised. The driver was polite and efficient, thank you
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TiffSydney, NSW
Exactly what I needed
The Taxibox team are super friendly and so helpful. They made my relocation so simple and easy. They were to schedule on all occasions - dropping off the empty box, picking up the filled box then dropping it off again at the new location. Everything went smoothly. Their service and what they provide is so clever and I commend them on their brilliant business model. Thanks Taxibox Team for all of your help!
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JhubSydney, NSW
Quick and easy
The taxibox made storing an apartment worth of furniture and personal belongings while I was overseas for two years easy and cost effective. I would definitely use them again in the future.
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Euripanopeus ..Metropolitan Adelaide, SA
Fabio was Fantastic
Taxibox is a good example of how a well set up company can provide quality service. I used Taxibox for 3 months, the delivery and re-delivery of the boxes was impacted by COVID-19 and was part of complex moving parts involving removalists and other factors. Fabio (Melbourne base) was the Taxibox representative involved in delivering and re-delivering the boxes, in both occasions he provided a very friendly, efficient service, including flexibility to incorporate trailers. I am more than happy with the experience and would highly recommend Taxibox. And if you are lucky enough to have Fabio as your delivery person, well expect great service.
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bec.binghamSydney, NSW
Amazing customer service!
We will definitely be using these guys again. Their website is super easy to use, their customer service was beyond exceptional (nothing was ever a problem), also easy to book and access throughout our booking period.
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Jessub KGreater Melbourne (Inner), VIC
Very thorough, no surprises
When I made the booking, the service person asked a ton of questions to ensure there was no surprises.
The delivery service always texted me well in advance when to expect delivery and provided GPS tracked webpage to see exactly where the vehicle was.
This company would be my #1 choice if I need the service again
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Jenifer A.Greater Melbourne (Outer), VIC
I LOVE taxi box, the people AND it’s humour!
I LOVE taxi box, the people that makes it GREAT! Very professional and polite. And the humour of taxi box itself! Amazing people Amazing services
Will def reminder you. THANK YOU
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RoskSouth-East, TAS
A perfect solution.
I've hired two Taxi Boxes now and really, it was a perfect solution. They arrived and were picked up on time. Absolutely fantastic service and of course, the emails from them always make me laugh out loud. Couldn't recommend it highly enough.
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TarmitySouth East Queensland, QLD
By far the best ways to store you furniture, also great for moving states
The team where on time for drop of and pick up. They are very easy to and are store safe. THE’RE 10 times cheaper then any other companie HIGH RECOMMENDED.
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Questions & Answers
Kash R.asked
I'm not moving interstate and I don't need storage. Are you able to help me get my belongings from Engadine to liverpool.
1 answer
TAXIBOX T.Taxibox
Hi Kash,
We can certainly help with arranging a direct move of your TAXIBOX from one property to another - trust that we've got a solution for every need!
We'd love to run through the finer details with you if you could reach out to our team on 1300 87 60 87, or you can visit our website at https://www.taxibox.com.au/booking/ for a customized quote.
Kind Regards,
TAXIBOX Team.
L Rochasked
Can we use taxi box to store all house hold items and furniture while our floors are being sanded? Would the taxi box stay onsite or be taken to storage?
1 answer
TAXIBOX T.Taxibox
Hi L Roch,
Sounds like you have some fun renovating coming up! Great news is that the choice is yours! You can have your TAXIBOX packed and returned to our facility OR, if you’d like to keep your TAXIBOX on site, we’ve recently introduced our brand-spanking-new on-site steel TAXIBOX that is designed to stay at your place ‘till the job is done. The benefit of the on-site TAXIBOX is that you can have your TAXIBOX right outside your front door which clearly means that you can wake up at the crack of dawn and give it a bit of TLC if you feel the need! Alternatively, you can store your TAXIBOX at our facility. Either way, the choice is yours.
For further info, please call our TAXIBOX team members on 1300 87-60-87 or if you’d like an instant quote or ready to book check out www.taxibox.com.au/booking.
Kind Regards,
TAXIBOX Team
Cazasked
Is taxibox available in WA? Im looking at relocating to Perth. The website doesn't accept the postcode. But on the website it does say across Australia, and theres a cartoon of a taxibox traveling east coast to west. Does this booking have to be made over the phone?
1 answer
TAXIBOX T.Taxibox
Hi Caz,
Excellent question. We're only on the Eastern Seaboard (for now), so wouldn't be able to get out to Perth. Apologies if our illustrations led you up the garden path!
Best of luck with your relocation, we hope you enjoy WA!
Kind regards,
TAXIBOX Team
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TAXIBOX T.Taxibox
Hi Julie,
Hmm this is concerning to us and has honestly caught us a little surprised! The TAXIBOX’S humble abode would have been one of our indoor facilities, where they would have been a nice and s... Read more
afe distance away from the elements (we’re talking ‘bout you, rain). Furthermore, TAXIBOXES are protected whilst they’re with you for loading / unloading thanks to the weatherproof covering. It’s unusual to see any dampness or mould grow inside your TAXIBOX given that they’re well ventilated and dry, though it may be possible that an item made its way inside which could cause this (such as a washing machine still holding a little water).