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Incredible Service
Extremely helpful and friendly service as well as accommodating to all circumstances.
Would refer to others in a heartbeat.
Goes over and beyond in customer service.
Fantastic experience.
Love it love it love it
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Shirley JacksonSydney, NSW
- 2 reviews
Easy efficient Service
Taxibox was great to do business with
Easy to sign up and organise delivery
It was amazing to see the number of items that could be packed in the box and safely
The box was taken away promptly
Access was made easy
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DebbieSydney, NSW
Peace of mind
Taxi box was very easy to use, staff were very polite and helpful at all times and it was peace of mind knowing my items were safe and secure at all times. Would use Taxibox again if needed.
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LolasitaGreater Melbourne (Metropolitan), VIC
- 4 reviews
Great storage alternative and helpful customer service team.
Our Taxi boxes arrived and left as planned, with efficiency helpful staff both on the ground and over the phone. Updates via SMS and email were really helpful too. We would absolutely use this service again.
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DebGreater Melbourne (Inner), VIC
Brilliant communication and service
TaxiBox understands customer service better than most businesses. Compared to the banks and telcos I deal with TaxiBox are off the chart.
Mark delivered B1 and B2 just now and was right on time. Time was communicated yesterday and confirmed this morning.
Everyone I have spoken to with ‘dumb’ questions gave clear advice and understood my need to know. Thank you everyone I spoke to or emailed at TaxiBox.
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Paul SSydney, NSW
Excellent option for home renovators
Taxibox was a great solution for our Christmas home reno. We essentially moved everything besides the largest furniture out of our house to allow us to resurface all of our floors and while we were at it we painted the interior of the house top to bottom. We used 2 taxiboxes which took up one side of our double driveway. These accommodated much of what we needed to store (admittedly we also made use of other out-houses and external covered entertaining areas as well). We used an enormous amount of boxes on top of the taxibox platinum package. All up the solution was a small fraction of the cost of traditional off site storage solutions. Recommended.
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CamSydney, NSW
- 6 reviews
- Verified customer
Friendly, fast efficient and flexible. Very good value
Taxibox helped us with a difficult move. We had two large boxes, stored for two months, and kept in perfect condition. Their assistance with staging initial delivery, pickup and final delivery was excellent and accommodating.
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Mr SheenSouth East Queensland, QLD
Just what I needed at the time, and No expensive removal trucks.
I was very transient at the time and had my belongings stored with TaxiBox for more than I can remember. Year/s plus. Always accomodating, and very helpful. Great service with a reputable company.
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Professionals
Taxi box were very professional .. on time and Andrew even helped us unpack the box at no exta cost!! It made the whole process very easy . Delivered easily into the carport and did not disturb the neighbours.
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FelicitySydney, NSW
- Verified customer
Easy offsite storage
We used three boxes to store our home contents in between selling and buying a house. I highly recommend having packers as they fitted much more than I ever would have, and it meant it's nice and snug for moving the boxes. In the 9 months of storage I accessed one box once, that was easy to arrange and I had detailed list and photos of what was packed where.
I have recommended Taxi Boxes now a few times and I will use them again when we renovate. Great value and I felt more secure than a local storage unit.
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Very disappointed.
When we looked at Taxibox for storage of items whilst we were selling our house, it mentioned interstate services. So we booked the box and it arrived on time and everything was great. We filled the box and it was picked up on time too. Then we moved to our new house and we requested the delivery of our Taxibox to the new address.Then I got a phone call from a very nice young lady saying that Taxibox do not deliver to Doreen. I replied that was okay as we were in Drouin. Then we learned that Taxibox have a radius and we were half an hour travel...Read more
time outside of that radius! We offered to pay the travel distance to no avail. We are not young and the nice young lady suggested we hire a man with a van. Because we relied on Taxibox picking up and delivering our possessions we didn't even know where the Taxibox was stored. Taxibox did offer to bring our Taxibox to us, but the driver would only stay 45 minutes and not a minute more and we could unpack as much as we could in that time and he would then leave. The box was full with furniture and with heavy items and so we couldn't unpack it in such a short time. We were told we would have to come to the depot and unpack the Taxibox on site. We ended up getting a friends address who was in the radius of delivery and she had the Taxibox delivered to her house. We then hired a truck and drove to this address and it took two and half hours with help to unload from the Taxibox to the truck. The Taxibox was there for overnight but we only had the truck for a few hours. Then we drove back to Drouin, unloaded the truck in haste to get it back to the hire company within the rental time. The weather was extremely hot and the stress of it all was awful. Everyone at Taxibox was very nice, but we didn't do our homework I guess.3 comments
Thank you for your response. As I said on the review, we did not do our homework and should of. I saw that it mentioned interstate and that was all. Hopefully my review will make others read their storage agreements thoroughly.
TAXIBOX T.Taxibox
Hi Viv,
Understood and thanks for your response. It’s worth reconfirming our online booking / quoting system includes which locations we service and don’t service. We know what it can be like having ... Read more
to read through agreements and we’d hate for customers to have to spend time trawling through often exorbitant detail. That being said, again, we’re genuinely sorry that you didn’t have an amazing experience with us. Hopefully as our business grows, we may be able to service regional areas such as Drouin.Similar opinion? Write a review on ieatwords.com.au!
rachSouth East Queensland, QLD
Highly recommended.
This is our first time using taxi box. I highly recommend them to anyone. They were very friendly and were able to arrange delivery and pickup so quickly. Circumstances changed which left us with way less time to move than we thought. Thanks to the print response by taxi box we were able to get it done. Thankyou so much
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CharlizSouth East Queensland, QLD
Highly recommend
Boxes arrived on time
We filled them over a period of days
They were collected and stored until needed
Then they were delivered to new address exactly when requested.
Not a single item was damaged.
All at reasonable cost
Would use them again
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Graeme GoodwinWide Bay-Burnett, QLD
Excellent service!
Not one item broke between Melbourne and Brisbane. It even arrived before me and I didn't get charged storage. The way to go!! I would certainly recommend Taxibox to anyone for small house lots.
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PaulaGreater Melbourne (Inner), VIC
A great and convenient service
Great service and communication. Came out on a Sunday afternoon at short notice to deliver a second Taxi Box when we realised not everything couldn't fit - a lifesaver during a stressful time getting our house ready for sale. Thank you!
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So far so good
First time we have used TaxiBox and so far it has been great. We really like the concept and the communication and organisation has been great. Our box will be in storage for about 5 months and I expect the service at the other end will be just as good.
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Great service
Great service. Delivered on time and made safe when parked on a hill. Plenty of time to unload at the destination. Highly recommended and would definitely use the service again.
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Would use again in a heartbeat
Staff were very professional and efficient. Thought outside the box (excuse the pun) when the Taxibox was too tall for the apartment building garage and was able to find a convenient and legal place to leave it.
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Arash N.Greater Melbourne (Outer), VIC
5 star
Easy. Reliable. Comfortable. We had a really fantastic experience with Taxibox. Definitely recommend to anyone needing a spare space for any period of time. Sit down and relax afterwards. 100% recommended
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WalkerGreater Melbourne (Metropolitan), VIC
Excellent service
My stuff was in storage for 4 years - when it was redelivered it came out in perfect condition. I would use them again if I had the need. I can recommend them.
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Questions & Answers
Kash R.asked
I'm not moving interstate and I don't need storage. Are you able to help me get my belongings from Engadine to liverpool.
1 answer
TAXIBOX T.Taxibox
Hi Kash,
We can certainly help with arranging a direct move of your TAXIBOX from one property to another - trust that we've got a solution for every need!
We'd love to run through the finer details with you if you could reach out to our team on 1300 87 60 87, or you can visit our website at https://www.taxibox.com.au/booking/ for a customized quote.
Kind Regards,
TAXIBOX Team.
L Rochasked
Can we use taxi box to store all house hold items and furniture while our floors are being sanded? Would the taxi box stay onsite or be taken to storage?
1 answer
TAXIBOX T.Taxibox
Hi L Roch,
Sounds like you have some fun renovating coming up! Great news is that the choice is yours! You can have your TAXIBOX packed and returned to our facility OR, if you’d like to keep your TAXIBOX on site, we’ve recently introduced our brand-spanking-new on-site steel TAXIBOX that is designed to stay at your place ‘till the job is done. The benefit of the on-site TAXIBOX is that you can have your TAXIBOX right outside your front door which clearly means that you can wake up at the crack of dawn and give it a bit of TLC if you feel the need! Alternatively, you can store your TAXIBOX at our facility. Either way, the choice is yours.
For further info, please call our TAXIBOX team members on 1300 87-60-87 or if you’d like an instant quote or ready to book check out www.taxibox.com.au/booking.
Kind Regards,
TAXIBOX Team
Cazasked
Is taxibox available in WA? Im looking at relocating to Perth. The website doesn't accept the postcode. But on the website it does say across Australia, and theres a cartoon of a taxibox traveling east coast to west. Does this booking have to be made over the phone?
1 answer
TAXIBOX T.Taxibox
Hi Caz,
Excellent question. We're only on the Eastern Seaboard (for now), so wouldn't be able to get out to Perth. Apologies if our illustrations led you up the garden path!
Best of luck with your relocation, we hope you enjoy WA!
Kind regards,
TAXIBOX Team
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TAXIBOX T.Taxibox
Dear Viv,
Thanks so much for your feedback. ... Read more
Even though you didn’t have a great overall experience with TAXIBOX we’re pleased to hear that our customer service was on point and that the outcome (although stressful) was good at the end of the day. Apologies for any miscommunication around where we can and cannot deliver to. We do try to run through everything at the time of booking and it’s also included in the storage agreement, but we understand there is a lot to go through. You can check out all of our delivery suburbs by using our instant quote form here: www.taxibox.com.au/booking. When customers are outside the travel zone we’d generally ask you to check out from our facility (as you mentioned) or removalists on your behalf this is something that customers often take advantage of. As a goodwill gesture, it seems our team went outside the norm and offered to deliver to Drouin even though it’s a fair distance from the usual boundary. The reason for the 45 minute turn around time is due to our drivers needing to get back to other jobs, taking into account the extra distance they would have been travelling. Having said all of that, we’d love the chance to chat to you about this further. It sounds like this was quite a while ago as we’re having difficulty finding you on our system. Could you please give us a buzz & ask for Beau on 1300 87-60-87? Kind Regards TAXIBOX Team