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TCL C4US Series Questions & Answers
75C4US (75"), 70C4US (70") (See All)14 questions from our users
Im looking for a powerboard for the TV, It got burnt. Need a new one. Appreciate if anyone can help.
My TCL tv was working perfectly well until about 1 week ago. Presumably after a recent software update. Screen just goes black randomly. Backlight is fine. Sound is fine. Just the video goes off. Thinking it might be software, I did a factory reset.
i thought the factory reset did work well at first but I was wrong. But I think I have found the trigger. The trigger that brings about the video going black is in certain strobe scene, a bright camera flash scene, a a fire scene, etc. Basically I think scenes with quick bright flash seem to trigger the video to go black. I am able to trigger this Everytime I replay the videos on the exact scene.
They happen on the tv function and also on the android apps like Netflix, etc. If I just stay in the android homepage and browse and no strobe scene happens, nothing happens to the video.
It seems like certain scenes/colours/things in video is causing the software to shut the video down.
Does anyone also get the same problem or am I going crazy?
Thankfully I haven't had any problem with picture and my software is up to date, so can't help. My software was glitchy initially but seems to have improved steadily with each upgrade, though it is st...
Read moreill laggy. Due to the lag and unavailability of Prime on my particular TV I added use an Amazon Fire TV 4K which removed the lag but brings some of its own problems!!
TCL C4US 75 inches just went black but the power button light up but the screen still not lighting.
My TCL tv was working perfectly well until about 1 week ago. Presumably after a recent software update. Screen just goes black randomly. Backlight is fine. Sound is fine. Just the video goes off. Thin...
Read moreking it might be software, I did a factory reset. i thought the factory reset did work well at first but I was wrong. But I think I have found the trigger. The trigger that brings about the video going black is in certain strobe scene, a bright camera flash scene, a a fire scene, etc. Basically I think scenes with quick bright flash seem to trigger the video to go black. I am able to trigger this Everytime I replay the videos on the exact scene.
My TCL tv was working perfectly well until about 1 week ago. Presumably after a recent software update. Screen just goes black randomly. Backlight is fine. Sound is fine. Just the video goes off. Thin...
Read moreking it might be software, I did a factory reset. i thought the factory reset did work well at first but I was wrong. But I think I have found the trigger. The trigger that brings about the video going black is in certain strobe scene, a bright camera flash scene, a a fire scene, etc. Basically I think scenes with quick bright flash seem to trigger the video to go black. I am able to trigger this Everytime I replay the videos on the exact scene.TCL C4US 75 inches just went black but the power button lightup
My TCL tv was working perfectly well until about 1 week ago. Presumably after a recent software update. Screen just goes black randomly. Backlight is fine. Sound is fine. Just the video goes off. Thin...
Read moreking it might be software, I did a factory reset. i thought the factory reset did work well at first but I was wrong. But I think I have found the trigger. The trigger that brings about the video going black is in certain strobe scene, a bright camera flash scene, a a fire scene, etc. Basically I think scenes with quick bright flash seem to trigger the video to go black. I am able to trigger this Everytime I replay the videos on the exact scene.
I have just got myself a new tcl 75 inch smart tv but am very upset with the screen which has displayed in the top left corner an add for 10play and a red rectangle followed by freebies + and a green triangle witch takes up one tenth of my screen through all movies and tv. I need to get rid of it .Cheers.
Has anyone had problems with the built in chrome cast?
I've had problems with everything. Worst of all is the after sales service. TCL just don't care.
We have had the technician 4 times plus software updates and still TCL will not replace the tv they want the technician to take it away and run further tests and JB HiFi won’t collect it until stage 4 is over.
I purchased TCL (75C4US) August 2018, and was working fine until last week (May 2020) when it started blacking out with sound going... each time had to only restart with power off. Tried following steps to fix myself and with TCL contact center technician:
1. Removed all devices connected with Coaxial, USB and/or USB
2. Updated the software.
3. Reset to factory settings.
Nothing fixed the problem. TCL will arrange technician to visit and inspect in 24/48 hrs.
Contact TCL and they'll send out a technician to replace a part that is a known problem in all TCL and Sony 75inch TVs. Had mine fixed and have had no problems since.
My TCL tv was working perfectly well until about 1 week ago. Presumably after a recent software update. Screen just goes black randomly. Backlight is fine. Sound is fine. Just the video goes off. Thin...
Read moreking it might be software, I did a factory reset. i thought the factory reset did work well at first but I was wrong. But I think I have found the trigger. The trigger that brings about the video going black is in certain strobe scene, a bright camera flash scene, a a fire scene, etc. Basically I think scenes with quick bright flash seem to trigger the video to go black. I am able to trigger this Everytime I replay the videos on the exact scene.
once tv on 10minutes in there is no picture only sound
My TCL tv was working perfectly well until about 1 week ago. Presumably after a recent software update. Screen just goes black randomly. Backlight is fine. Sound is fine. Just the video goes off. Thin...
Read moreking it might be software, I did a factory reset. i thought the factory reset did work well at first but I was wrong. But I think I have found the trigger. The trigger that brings about the video going black is in certain strobe scene, a bright camera flash scene, a a fire scene, etc. Basically I think scenes with quick bright flash seem to trigger the video to go black. I am able to trigger this Everytime I replay the videos on the exact scene.sound then no picture after 5 minutes
Our tv is only 4months old an we are ramdonly getting a black screen while watching but the audio is still fine.
Are you watching regular TV through TV itself or are you watching something through an attached media player (eg. Foxtel, Blu Ray player, etc)? If it's while you're watching regular TV then check the ...
Read morecoaxial cable. If you're watching via a media player then check your hdmi or AV cables. If there's no issue with the connections then give the retailer you purchased the TV from a call.
It happens whilst watchin normal tv, also happens while watchin using hmdi to laptop an also happens while watching netflix threw app on tv. I have just spoken with a TCL service center an i will hear...
Read more from a Tech within the next 24/48hrs, he made me reset tv an it went black again with sound still goin within minutes of the reset!
I had the same issue. Ring TCL support and log a warranty claim.
They will arrange for a service technician to come out and replace the T-com board.
My TV is black screening. Why ?
Hi I bought my TV 5months ago and was working fine until recently the screen went black but still had the audio. I have no idea about what's going on with the tv. Can any body answer me please. Thanks ranj
No such problems with mine.
I’d contact TCL direct
Mine did this in less than 24 hrs after setting up. Store classed it as DOA and replaced it. Now the new one has system and app dramas. Pieces of crap IMO
I had Same problem, it’s a fault! Contact TCL they will hopefully approve a store credit :)
Hi, any one had problems with on a dark movie scene light waves in the background of the picture is there any way to stop this or do I need to return the TV? thanks rob
Has TCL smart tvs got a built in netflix,coz i cant connect to it
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