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Online store, Physical storeRobPerth
Horrible customer service, refused return, tried to gaslight me, had to go directly through manufact
Purchased a 12v fan from these guys. Tried it on 3 different battery sources including one in their own store and it kept cutting out. Guy named luke comes out and brings a 14v 300 dollar battery pack and it starts working, then tells me it's my fault. Now I have to submit a claim to get my money back. Rude place run by poor management that does not take responsibility for their products.
Follow up: I spoke to the manufacturer and they have acknowledged that in future models of this fan, they have removed the cutoff feature as it appeared to...Read more
be problematic despite the fan, overall, being okay for most people. This means that they would have certainly acknowledged the return and warranty, and are sending me a replacement with the new model. This is further evidence that you, Tentworld, the retailer, have absolutely failed to provide the service you are supposed to, and I am glad I have shared this experience publicly so that other people know to shop elsewhere, like Snowys.com.au1 comment
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YarnijoelAU
- 3 reviews
Good service but need to step up there game
Ordered a tent and a sleeping bag - both in stock on the website. After 3 days I called as hadn't received notification of dispatch. Advised that the sleeping bag was on back order and the tent would be dispatched shortly. Ordered 20/9, dispatched from the warehouse on the 25/9. I have been unlucky with public holidays but still waiting for delivery of the tent now on the 2/10. We set off camping tomorrow, at this stage without a tent! I thought that 2 weeks would have been enough time to get the tent, and it would have been if not for the lag ...Read more
in dispatch. Not used to companies taking days to pack an order tbh. The customer service when I have spoken with them has been great and the prices were good, I just wouldn't buy again unless I didn't need the item for a while! Disappointing.1 comment
Tentworld T.Tentworld
Hi Yarnijoel, thank you for your review & feedback. I'm very sorry that we've let you down. Thank you for taking the time to provide this feedback, without feedback like this we cant improve. I've tak... Read more
en a look at our dispatch queue, and we're running at less than 1 business day dispatch currently. So to hear your order has taken so long to be shipped is weird. I'd like to look into this please. Also, in regards to your sleeping bag and the stock variance. We do work tirelessly to ensure our stock on hand is accurate, as it causes problems like these! We sell lots of sleeping bags, so we'd rather show as sold out on one and have someone buy another..... So this is also strange, and I'd like to investigate what's happening here - any why it took so long for you to hear from us. The only missing piece that's preventing me from being able to investiage properly is who you are. Would you mind please emailing [email protected] with your order number in reply to this so that I can investigate and look into what went wrong with your order. Thanks very much & sorry again for the inconvenience & dissapointment we've caused. Kind Regards, Jon ~ Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Joy. McCNorth Queensland, QLD
- 3 reviews
exactly what we wanted (sleeping bags)
I would like to congratulate Tent world Townsville for there excellent service.
We were looking for two sleeping bags and Erin (Sales Person) could not do enough to help us.
We had been to other will known stores and were not treated well.
Once again thank you Erin for the excellent and friendly service.
Mike.
1 comment
Tentworld T.Tentworld
Thanks very much for your great review Mike, I will be passing this feedback straight back to the Tentworld Townsville team and especially Erin. I know she'll be very pleased to read your words of t... Read more
hanks, it's very nice to receive feedback like this and is a real boost to the team. Thank you very much. I hope you put your new sleeping bags to good use soon! Kind Regards, Jon ~ Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
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Tanya
- 2 reviews
- 2 likes
Excellent service
The guys at Tentworld Burleigh went over and above in terms of customer service to ensure that I had the right replacement part for our Coleman Tent. Thanks so much for caring more about us and our imminent camping trip rather than a “sale”. Big thumbs up from me
1 comment
Tentworld T.Tentworld
:D Thanks Tanya! I'll be passing this review straight onto the Burleigh Heads team, I know they'll get a real boost from reading this one. We try very hard to provide the best service we can, and h... Read more
elp people enjoy their camping trips. It doesnt always mean selling more gear, but providing great advice & service too. Enjoy your upcoming camping trip! Cheers, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
ZhivanSydney
- 6 reviews
Fast, well priced and good variety
I purchased my Engel fridge from Tent World and it arrived really quickly as expected. The whole process was very easy.
1 comment
Tentworld T.Tentworld
Glad you got your new Engel quick & safely Zhivan! I hope you use it soon! Kind Regards, Tentworld team
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Poor customer support and questionable regard for consumer rights
I bought a tent. Within 6 months a zip to the door failed. Tentworld refused to replace or repair the product while advising me that perhaps I could repair it myself. I suggested that they (having sold the product to me) should perhaps have a responsibility to make an effort to rectify the problem. They simply refused.
3 comments
Tentworld T.Tentworld
Hi DLM, sorry to hear you're not satisfied with our service. To hear that we've denied your warranty claim is unusual. The gear we sell is warranted not only by us, but from the brands that we sell to... Read more
o. So if we receive genuine warranty claims, we're entitled to seek remedy from our suppliers for this too under our supply agreements. So we will always, wherever there is a genuine warranty claim ask for the manufacturer to repair or replace this product for our customers. It's simply not good for business to deny genuine manufacturering fault warranty claims. We want you to keep shopping with us.Readers. Please do not trust this reply from Tentworld. I had already sent photographs of the broken zip and several emails calmly, and, I thought, as almost a procedural formality, seeking assistanc... Read more
e . Perhaps I was too calm and considered - so easy for a supplier to ignore. Their tactic appeared to be to outlast my concern! Across these emails quotes from Tentworld included "I do understand your frustrations when camping equipment fails whist you are on holidays. Unfortunately as the warranty is with the manufacturer and not Tentworld, all potential warranty claims do need to be submitted to (manufacturer's name) for review and approved at their discretion" " have assessed your claim with the information and images provided by yourself and they have advised that zips are not covered under their manufacturer's warranty." "They have advised this claim falls under wear and tear. I do apologise if this is not the outcome you were hoping for. " The tent was less than 6 months old - my view (and consumer law's view?) is that a supplier should guarantee that a product is "fit for purpose".Tentworld T.Tentworld
Hi DLM, I do not know who you are from your name and have no other details to go on. So I am unable to investigate or give you my opinion on your claim until you provide this to me. In my original r... Read more
eply, I was only offering you clarity on how we operate as a business - we do have the right to send back any faulty goods to all of our suppliers. So if we do believe that it's manufacturers warranty, then we certainly will. We are only interested in selling good times, and do not want to end up in warranty fights. Obviously, sometimes they're unavoidable as there can be differences between consumer expectations, and what is possible for us to do but definitely if there are manufacturing faults we'll deal with it. We want you as a customer for life, not just a single tent. So in summary, all I can see now is that you're upset, and have had some kind of problem with your zip. I'm sorry that you're upset, and I am happy to look into it for a second opinion. This is why I asked if you wanted us to revisit your claim to send your details to [email protected] please also note that we operate retail stores & online. We're happy to have another look. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Awesome service.
Extremely helpful, friendly and knowledgeable staff. Very comprehensive range. I have purchased everything from a fridge to a gazebo and swag with lots of smaller or even just a comparison visits. Each time is worthwhile.
1 comment
Tentworld T.Tentworld
Thanks for your great review Doc Evil! Great to hear you appreciate what we do. Happy Camping! ~ Cheers Tentworld team.
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Great service
Tentworld midland, fantastic and friendly service. Really know there stuff with great advise. Thanks Deanne for your friendly service today
1 comment
Tentworld T.Tentworld
Thanks for your great review Elise! I have already passed this onto the Midland team for them to read & enjoy. I am sure that Deanne will be very pleased to read that you enjoyed her assistance so m... Read more
uch. Thanks again, hope to see you soon. Kind Regards & Happy Camping ~ Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
Terrible. Worst experience I've had after having troubles with a product I brought.
I brought a waeco cf 50l for my 30th birthday. Had dramas with it straight away (within 2 weeks)
Called tentworld to tell them the problems, was given the run around noting happens until another 2 calls. Had to take it to a service agent which it has been there for 2.5 weeks apparently needs a
New control board which it dumbfounded me how a new fridge can need this. I have an upcoming trip I can't take my fridge on And I really need it. I'm so annoyed with the customer service and the whole experience.
I should have bought a engel and not from tentworld!!
1 comment
Tentworld T.Tentworld
Hi Wade, I'm very sorry to hear about your experience with your new CF50. We sell hundreds of the CF50 each year and it's very unusual to hear of there being problems. However, like anything where ... Read more
humans are involved sometimes things go wrong. Sorry this has happened to you. Waeco do ask all their retailers (not just Tentworld) to involve repair agents with any unit inspection before authorising replacement, as these are specialty electrical units and professionals do need to diagnose these problems. However, Waeco do have a good Dead On Arrival (DOA) process, which does allow for units to be replaced quicker than what you've described when they're not working new out of the box. I would appreciate if you could please email me on [email protected] with your invoice number, repair agent and dates of contact so I can understand why your experience with us, and your new fridge hasnt been off to the best start. Sorry again that your fridge ownership hasnt got off to the best start. I am sure you'll love using your new Waeco - they are a great investment. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
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HayleyKBrisbane
- Physical store
- Verified customer
Terrible customer service and returns policy
Extremely disappointing that when I tried to return an unopened and unused product 2 days after purchasing it to be told no refunds can be given and store credit only would be provided. I do not understand why your online customers are provided with the option to return an item for a full refund but your in store customers are not provided with this same service.
1 comment
Tentworld T.Tentworld
Hi Hayley, thank you for your feedback on our change of mind refund policy. I am sorry that you're not happy with this. If you feel as though we've not assessed your request adequately, or that we sh... Read more
ould take your request under special consideration. Please feel free to email [email protected] with as much information including invoice, store location, why you've changed your mind, and why exchange/credit note is not suitable. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
OZtrail Tourer 9 Side Pole Kit
Brought this so I no longer have a pole in the middle of my canvas tent. Awesome more free space. Easy to put up, works well, happy with purchase, thanks
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CustomerSydney
They suppress unfavourable reviews of their products
I'm not happy with two Darche tables I bought from Tentworld. It had one singe positive review on their website. However when I bought them they were different from description with false claims of impact resistant edges and heat resistant top.
When I submitted a review to reflect this on their website, they did not publish it, so other customers keep on getting duped.
This is not right.
2 comments
Tentworld T.Tentworld
Hi Sydney,
We do publish all reviews of products that we receive. ... Read more
We are a brand retailer, and not the manufacturer of any product so whilst a bad review may affect the sale of that particular item, ultimately, if it makes our customers unhappy. We do not want to sell it. We will remove it from our range. This is very different to our main competitors, where they sell predominantly home brand. Ultimately, if our customers are not happy with any product we sell, we do not want to sell it. We would rather sell something that will make our customers happy, and to tell their friends. This generates further sales for us, and strong brand loyalty. As proof that we do display 1 star reviews you can view these on several products we sell. These reviews have all been written for different reasons. Sometimes it did not live up to customers expectations, sometimes a manufacturing fault, sometimes its a bad product. We do not hide this, as it is all useful information to our customers. You can see links to some of these products here: https://www.tentworld.com.au/buy-sale/outdoor-connection-folding-step https://www.tentworld.com.au/buy-sale/oztrail-lawson-jumbo-hooded-5-sleeping-bag https://www.tentworld.com.au/buy-sale/companion-xp30-led-headlamp https://www.tentworld.com.au/buy-sale/oztrail-cruiser-240-fast-frame-tent You will notice that on all these reviews, we have tried to assist the customer & other readers of the review to better understand the product, its intended purpose and appropriate use to help add further clarity and for better user experience. In your review that you submitted to us at 4:30pm yesterday the 12/4/18 you wrote: "It sure must be illegal for to make misleading claims about a product and boast about non-existant features. We checked with the Darche website before we bought two of these tables for a kids' party. Where are the 'impact resistant edges'? The ones we got has a thin aluminium strip like all similar tables. We assumed it had some rubber strip to make it impact resistant but there is nothing, just marketing talk. The edge is not impact resistant, if a kid bumps his head it will hurt, and if you knock the edge it will dent. The top is covered with some plastic and is not heat resistant either. It is also very soft and it got damaged by a hot pan. Why does Darche claim this has a heat resistant top when it doesn't? On the plus side, this table is relatively stable... but won't trust Darche again for the misleading claims." You are clearly very unhappy with this table. We are currently investigating your review, and the product description supplied by Darche so we can understand how we've come to a situation where you thought you were buying something different to what you got. So we can both reply to your review, to add clarity as well as potentially improve our product description to prevent others from making the same mistake you have. Ultimately, we can see you're deeply unhappy with this product and we want to find out how we can prevent that from happening for future clients. In addition to that, if I'm able to offer you user tips, and or explanations of what the description means we'll do this too. Ultimately, we would rather you review a product badly, than review our business badly. We are happy to stop selling any product in our range, so that we can deliver the best experience we can to our customers. So essentially, your review is currently pending investigation and will be published shortly once we can provide an appropriate response. I am hoping we can complete this by COB today, less than 24 hours from when you submitted your review. I hope that this is an appropriate time frame for you, and that you find this response informative & appropriate. If you have further concerns, or wish to talk about it. Please feel free to email [email protected] and we'll do our best to help. Kind Regards, TentworldTentworld T.Tentworld
23 hours after your review was submitted to us, it is now live for you to see along with our associated response.
As offered in our review response, the damage to your table top from you pan sounds... Read more
strange. The table is an alloy top, with a colour coating so if your tops been damaged by the pan. That is very odd, we have had others place kettles straight onto the table off the stove, and nothing. So if you can take pictures, and email them in reply to your purchase invoice we'll talk to Darche about warranty for you.Similar opinion? Write a review on ieatwords.com.au!
LucyCanberra
Bad returns policy
I went in to tentworld just before Easter and bought a rechargeable camp shower head and ensuite tent, in an attempt to make camping slightly less grotty. When I opened the camp shower I was very disappointed to find that the box was missing several parts needed for the shower to operate. Obviously I didn't take the shower, or the ensuite which I bought for the sole purpose of showering, camping. As soon as I got back, I returned to tentworld asking to return the items, and whilst the staff were mostly kind and helpful, they informed me that th...Read more
ey could not give me a refund for the shower, only a store credit. Additionally they did not allow me to return the ensuite tent. Now I am stuck with an unopened, unused ensuite tent and a store credit that I have absolutely no interest in using. Whilst tentworld has great products and mostly helpful staff, their poor returns policy really makes it too much of a risk to shop there.1 comment
Tentworld T.Tentworld
Hi Lucy, thanks very much for your feedback on our returns policy. I am very sorry to hear that your product was missing some components when you opened it at home - that is very annoying. I'm sorry ... Read more
you were not able to visit us to get this sorted prior to your trip. I bet you missed having a shower! Thanks again for your feedback on our returns policy. Feedback like this is very important, and I have added it to our agenda to be reviewed. Thank you for letting us know. Kind Regards, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
BronsonMelbourne
- 3 reviews
- 5 likes
Excellent customer service.
I recently made a claim on the Coleman HWOD through Tentworld. They were straight onto it, asking for photos & a description of the fault. After contacting Coleman, they got back to me & shipped the replacement parts immediately. Fabulous service, all fixed in less than two weeks. Thanks Tentworld!
1 comment
Tentworld T.Tentworld
Thanks Bronson! Sorry you had a problem with your HWOD but so glad we could sort it easily & quickly for you. Thanks very much for your review. Kind Regards & Happy Camping ~ Tentworld team.
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Customer service like the good ol' days
Dropped into Warana store to pick up a hydration pack to use for a mountain climb a few Sundays ago. Wanted black in colour, nothing to fancy and between 2L and 3L. Shop assistant understood loud and clear. CamelBak Classic was the winner. Next stop... Big Hill, Queenstown, NZ.
1 comment
Tentworld T.Tentworld
Thanks for the great review Brodie! Glad the team at Warana could help you out and ensure you stay hydrated on your hike! Wishing you the best for your big climb, at Big Hill NZ! Kind Regards & Happy Camping ~ Tentworld team.
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Justin RToowoomba
Fantastic customer service and great products
I've shopped at Tentworld several times now and the result is always the same, great products at a good price and very friendly and knowledgeable staff. I arrived late Friday afternoon and had a pretty good idea of what I wanted. After browsing for a short time the staff were very quick to offer their assistance which was greatly appreciated, letting me know the options available. The new chair I bought has already been used a couple of times and is very comfortable and easy to carry, perfect for festivals/music events as the name suggests.
1 comment
Tentworld T.Tentworld
Cheers, thanks for the great review Justin! Really glad you enjoyed your experience with us. I hope you put your new chair to good use. Kind Regards & Happy Camping ~ Tentworld team.
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AshAustralia
- Online store
- Verified customer
Slow shipping and absolutely zero communication. Stock levels inaccurate.
Placed an online order before 10am. Website advertises same-day shipping on orders placed before 10am. All items ordered were in stock. No shipping confirmation received. Followed up the next day at 1pm. Still hasn't shipped. One of the items that was in stock is actually not in stock and I'm told there's was a "warehouse counting error". As I am told this information their website is still showing the item as in stock. No explanation as to why the order didn't ship the previous day. No explanation as to why no one bothered calling or emailing about the item not in stock. Absolutely useless. Very disappointing.
1 comment
Tentworld T.Tentworld
Hi Ash,
Thank you for your review. Sorry to learn you've not enjoyed your experience with us. We do try our best, and are always looking for ways to improve so this feedback is great for us to get. ... Read more
If you were able to provide me with your email address, or order number so that I can look into your exact experience that would be most helpful. I am unable to find you in our system with the information currently available. If you could email this to [email protected] that'd be most appreciated. Kind Regards & Happy Camping, Tentworld team.Similar opinion? Write a review on ieatwords.com.au!
BruceSydney
- Online store
- Verified customer
Unable to follow simple consumer law
We bought a screen dome tent that had a fault in one of its poles. Contacted the company within the stated time frame to request to return the item for a refund. Informed we would have to pay for the return postage (@1/3rd of the cost of the tent), even though consumer law is clear that the return postage cost is to be born by the vendor. Since informing Tentworld of this there has been no correspondence from them at all. I wouldn't purchase anything on line from this business. They are clearly only interested in the bottom line and don't care about customer service/experience.
2 comments
Tentworld T.Tentworld
Hi Bruce,
I'm upset to learn you're unhappy with us, and to read the accusations you've made suggesting that we do not follow Australian Consumer Law. These types of accusations are very serious. ... Read more
In addition to ensuring we're meeting our legal obligations it's very important to us that we spread positive word of mouth about us.. We operate in a marketplace dominated by huge shareholder companies with incredible marketing budgets. Positive Word of Mouth is what has allowed us to grow to the company we are today. So to understand why you've left us this review, and to enable us to improve for the future, I have investigated your review. Whilst it appears you're using a fake name to leave this review, I believe I have identified the interactions & warranty claim related to this. Dont worry! I wont reveal your real name to the world at large. I believe I have been able to find your claim in our system, and can see that regrettably on your maiden voyage with a screen dome you did have a pole failure. I am very sorry about this, we work very hard to ensure the products we sell never cause us problems as any warranty claim is costly for us to fix, and impacts negatively on our customer experiences camping, and with us. We also work hard to try resolve warranty issues as quickly as we can, to try reduce the emotional drain these cause. Back to the claim. These are the details I’ve found. - On Thursday 18/1/18 @ 9:38pm you emailed us advising us of the failure you’ve had on your maiden voyage along with some pictures. - On Friday 19/1/18 @ 9:15am we replied requesting some additional information. - On Sunday 21/1/18 @ 2:15pm you provided this additional info and advised that your preference would be to upgrade to OZtent Screen Dome. - On Monday 22/1/18 @ 1:33pm we replied confirming receipt of info, and that we were in discussions with Oztrail to solve the problem. - On Tuesday 23/1/18 & 4:18pm we advised that we had received approval from Oztrail to replace the broken pole free of charge to you. As per your request, we also approved your request to return the Screen Dome for exchange to the Oztent Screen Dome and advising you of the return freight charges of $30.30 for this. Please note, freight charges are not calculated by the value of the goods, but by the size & weight of the item. - On Wednesday 24/1/18 at 12:49am you replied disagreeing with the return freight charges. - Also on 24/1/18 at 9:46am we replied advising that these charges were in place for change of mind, and that the manufacturer preferred resolution was to supply replacement pole free of charge, but should you wish to exchange, we would do that but that you'd be responsible for return freight costs. - Also on 24/1/18 at 11:14am you emailed us reciting Australian Consumer Law and website terms & conditions. -On Thursday 25/1/18 we attempted to call on multiple occasions to try have a conversation to help resolve this faster, as we felt email was going no-where. -On Sunday 4/2/18 @ 7:52pm you emailed advising you havent heard from us. -On Monday 5/2/18 @ 2:01pm we emailed you to try clarify our position, and to further express that we wish to help accepted 50% of the return cost to try help. - Today, On Wednesday 7/2/18 at 10am you advised you wished to proceed but were unhappy about paying half return freight. - Also today Wednesday 7/2/18 at 4:46pm we confirmed that the pick-up booking had been made for return. After this investigation, whilst I can see that you're unhappy about having to pay the return freight to exchange your screen dome for another one. I have taken this feedback onboard. Offering free change of mind returns is something we can offer, but comes with very real costs that must be recouped somehow. This would be through higher prices up front. However, I am unable to agree that we are not abiding by Australian Consumer Law. Nor am I able to agree that we’re demonstrating that we do not care about our customers. With the exception of not emailing you to advise we tried calling you, we have replied, and responded quickly and professionally to all your emails. I have made note with the team, that when they do make phone calls to our customers that go unanswered, to send a quick email letting them know that we’ve done this. So you know we’re trying to get in contact. So with thanks to your review, we have found further opportunities to improve so we can serve our customers better in the future. If you believe during my investigation that I have not uncovered important facts, or if you wish to add any more information I welcome you to do this. If you can please email this to [email protected]. I will take these extra facts and continue my investigation to ensure your issue has been dealt correctly most importantly in respect of the law, and in accordance to our own policies that exceed our legal requirements. Thanks again for taking the time to leave this review. Without your review, we cannot improve. Kind Regards & Happy Camping, Jon Burrell Tentworld team.Dear Jon
I'm afraid that your summary of events is inaccurate and misleading to potential consumers reading this thread. You can publish my name, I've no issue with that. My name is Clive Stanton. ... Read more
The website asks for an Alias and I use Bruce Lee for my Alias - Always.Similar opinion? Write a review on ieatwords.com.au!
Kathy MMetropolitan Adelaide, SA
- 3 reviews
- 2 likes
Great Customer Service
I have been into Tentworld @ Prospect in SA several times now. Nothing seems too much trouble for the people there. Brendon and Shaun even set a tent up for me to see before buying. They made the setup look easier than it was for my partner (as a gift). Gave me great advice on the right hiking style tent for my partner before showing me the Black Wolf Grasshopper 3 I ended up buying. I will build up my cache of camping stuff now over time......
1 comment
Tentworld T.Tentworld
Thanks for the great review Kathy! Hope you put your new camping gear to good use soon! Cheers, Tentworld team.
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Claire18SYDNEY
- 2 reviews
Great service from Tentworld Brendale!
We just purchased a tent from Nathan and the team at Brendale Tentworld. We couldn't have been happier with the service we received. Nathan seemed very knowledgeable on the products and listened to our needs as a young family starting out in camping. At no time did we feel there was a hard sell just a genuine interest in helping us find what we were after. Thanks for all the help we will be back!
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Questions & Answers
Jo Fennerasked
Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???
1 answer
Tentworld T.Tentworld
Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.
TC123asked
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
3 answers
Tentworld T.Tentworld
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
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Tentworld T.Tentworld
Hi Rob,
Thanks for your review & for your feedback. There was no attempts at gaslighting you, only trying to assist you with using your products. Not everything is designed to work with one anothe... Read more
r, and I was trying to assist you with that. Over my career in the outdoor industry I have collected some useful information along the way that I was trying to share with you. Sorry if you felt that was gaslighting, I was only trying to assist.