The Swank Store (page 3 of 6)

I have so many items from the Swank Store; silk tunics, maxi dresses and long and short kaftans and each and every one of them is a treasured part of my wardrobe!

Easy experience and I am obsessed with the clutch bag
I have been looking at it for a while and I needed to have it!
A very special piece

I own and love lots of SwankStore garments, they are beautiful and I always get compliments when wearing them. I find SwankStore items to be of high quality, and their customer service exceptional. You can tell they go an extra mile for the customers - free shipping, free returns for a month, and if there's ever a problem, they fix it promptly and happily.

I'm shocked to see some of the disgruntled reviews below - I guess the sense of entitlement in some people takes over any common sense. I firmly believe that a customer is not always right,...

Absolutely stunning pieces, great quality at a fantastic price point. We have sent some items to my mother in law in the US as well and she LOVES them! My go to for beautiful clothes. Fast delivery and excellent customer service.

I have always been a huge fan of Swankstore. I have ordered multiple items and different prints and styles over the last 6 years. Always been impressed with the quality of garments and was surprised during covid (and despite the delivery warnings) my items arrived in less than 7 days(Sydney metro). The 4 pieces I’ve just ordered will make great gifts for my mum and auntie and I’m already eyeing up the KIREINA print for myself Summer 2020 /2021 - absolutely stunning!

Similar story for me to other Swank customers. I have been happy with 5 previous purchases, but my latest shirt dress literally fell apart on the second wear.
It hasn’t even been washed. Not just shredding on side seams and under arm seams, but the back panel where you sit, just pulled apart in large areas. Trying to sort out getting a refund has been very difficult but have spoken to Ash, then John (one owner) and both were trying to be helpful. THEN my last call was answered by AARON (other owner) who seriously screamed at me, wouldn’t liste...

I have ordered for more than a week and my order has not been even shipped, I have written three claims to customer service and not response so far.
What a shame

I am a long term customer of Swank Store with over a dozen purchases but i purchased two dresses, seperate orders but same style in December last year, one I wore once on Christmas Day the other remains unworn with the tags attached. I went to wear the dress that I wore once before but when you hold it to the light you can see that the silk is threadbare in multiple locations, so I checked the unworn dress & there are a couple of threadbare spots on this dress also. I messaged Swank but no reply so I called them but they are not interested as I...

Have tried for weeks to ring, email, messenger- everything bar carrier pigeon - finally relied but it was far to late - I was left feeling scammed during the times they would not acknowledge me

No problem generally with the product except it comes quite large, but having tried to cancel the order within 24 hours I have been met with a brick wall and refusal to answer any texts or emails

Update on my review: since writing this review I wrote to the Swank Store with no response then went to NSW Fair Trading who have told me the Swank Store did not reply to them? What is going on here? I spent $300 and I believe that the Swank Store is not interested in helping customers to a resolution. Something needs to be done. Where is the accountability? I will Perdue this matter because of the principle. I spent $300 was not happy, expected decent customer service and this has not happened. I haven’t even received a credit note from the Sw...

I purchased a Kaftan on Monday and have been waiting for four days for acknowledging the item has been packed and sent, so tried 3 time’s ringing the 1300 number and 3 times I waited for over 3 minutes on hold before I gave up. I’ve tried messaging but all I get is to ring the unanswered number? I don’t believe customer service is at all good, and am wondering if I’ve been scammed?

I have been purchasing from The Swank Store since early 2016, and love all of the products. The designs are beautiful and the garments offer great quality and versatility. My overall experience with this company is an extremely positive one. The customer service and online support is exceptional and prompt to say the least. Any problems have always been dealt with efficiently and in a professional manner. I contacted customer service yesterday, as I received an incorrectly labelled garment and within an hour of my email; online support had...

I have ordered from The Swank Store previously and have loved all aspects of the process. It appears I made an error on last order however the online team sorted this for me without having to wait for return of the wrongly addressed item. I can't wait to receive the item and start to wear. Such an easy process to resolve my error. Thankyou to Elle who is one of the Stylists at The Swank Store for hsr efficiency in sorting the issue so promptly xxxxxx

Ordered a silk kaftan online to be delivered by December 20. When it didn’t come - I tried to call but couldn’t get through for weeks. When I finally talked the the man on the phone - he told me he would find my package and return the call. Nothing. Next day I call again and asked if my dress has been sent and was told he ‘can’t confirm or deny it’, said he would find out and doesn’t return the call again. Call the next day and he is angry. Screaming at me over the phone saying things like “because you called three days in a row you’re stopping...

Have purchased many items before however, when I sent back the Gypsy Dress which did not fit right, I was not given a refund just a credit note. I dont necessarily need anything else as I have quite a bit of their clothes so a Refund would be great. Apparently is was on SALE and no returns on Sale items. Nearly all of their clothes r on sale all of the time. Be careful as you have to go to a separate part of the website to actually read the fine print regarding this. This should be clearly noted in the description regarding terms of return/refunds at not hidden elsewhere. Not happy at all. Very unhappy customer who will be spreading the word!

Bought a mini dress & cold shoulder dress at their sale.
Mini dress awesome, cold shoulder dress, size 8 to 14, a bit big but I could live with it for the price I paid.
The colours suited me.
Was surprised at how good the quality was.
Sits nicely & not too flimsy or see thru.
Really good value, amazing really!
So similar & comparable to the other v expensive brand beginning with a C and ending an a.
I have 2 silk kaftans from C & I think I will be shopping here from now.
Delivery was fast too.
luxury affordable clothes xx

Clothing absolutely gorgeous... customer service so helpful ... would highly recommend..this online store is on the top of my list. The quality of their gorgeous clothing is 10/10. Love, love love..

Wear silk caftans all summer here in Queensland. They are perfect for travel. We are spending time in the Caribbean & I'll be taking 4, lightweight & so easy to wash, they pack into a tiny space in your carry on luggage. I would suggest to carefully check the photos, sometimes the actual colour isn't as intense as shown online, which is a pity. I have purchased several when discounted, & even though they state 'no refunds or exchange' I couldn't wear a caftan top, (the sleeves were not flattering) they were willing to exchange. Very happy with my purchases!

I have been buying fabulous silk kaftans from the Swank Store over the last few years and have had nothing but the best service from Ashie and the staff. If there has been a problem, it has been easily fixed, and my kaftans are always admired- gorgeous patterns and colours

I have many different products. All beautiful quality silk. Magnificent colours. Great embellishments. I get so many compliments. And they are perfect for travel. Light, no crush, breathable, rinse out beautifully. I have kaftans, tops, kiminos, dresses. So versatile.
The service, returns policy and variety are fantastic. Love the sales...purchased several Christmas presents. And in August they gave me a free gift and a gift card. What other company does that!

So easy to browse on line great range to order from easy to order delivery was in the same week quality was fantastic and half the price of other retailers

I have purchased many of the kaftans over the last two years and all have been fabulous! I am so glad I found your store, can't wait for all the new season one to arrive. Im a plus size girl and just love how I look and feel when I wear them. I always get a compliment from people in my Swank kaftans.

I have purchased many Kaftans over the year and always get lots of compliments from my friends. The Kaftans are beautiful, easy to care for and fabulous to wear. Always great service. Yes, I love the Swank Store, and I will be back for more. To top it off I received a beautiful gift in August for free. Thank you so much for that.

Love this store have purchased many kaftans from them. The service is amazing and the quality of the silk is beautiful. Cool to wear and easy to pack when traveling. Have had many comments from people about my kaftans. Looking forward to seeing your new stock