TNT Australia

Good issue resolution by customer service for overdue delivery but online tracking info needs to be much better when there's a problem !

My package, sent TNT Express from Melbourne to Brisbane on Wednesday, was due for delivery on Friday. Early Friday morning the online tracking status showed the package was being processed at Eagle Farm so everything looked on track for Friday delivery. Nothing arrived Friday and early Monday morning the online status showed the package was being processed again but then late morning the status changed to mor...

TNT Truck driver backed into my car while i was at work, after much time spent chasing up CCTV and going through hours of footage, I found the evidence.
Lodged a case with TNT on early may 2021 to still not be any closer 3 months later to my car being fixed.
Still waiting for your response TNT!

UPDATE!!
After contacting TNT again they have now settled the price for fixing the damage.

Delivery is normally pretty good being a bulk business client and have a really good local driver. However just called TNT with a query regarding a shipment and got transferred to 4 different people within a matter of minutes. I wasn't happy with this experience as I was then put on hold so I hang up. 10 minutes later received a call back and they hung up on the second ring. I was thinking the call back might have turned this experience around for me but the fact they let it ring once and hung up just screams that they don't care imo.

Room for improvement, service is decent when you don't need to contact support.

I became involved with TNT Australia through the Pack&Send company, Fremantle. Even though it wasn't my personal choice and I only needed to receive the packages, I have been exposed to the TNT's poor customer service and arrogance regardless. On the delivery date, I spoke to 4 staff members and three of them advised me sternly that I am to wait there the whole day for the delivery as TNT doesn't provide the courtesy call from the approaching driver to ensure I will be there to receive goods. I took the day off from work and wasted the whole da...

Had an amazing driver yesterday who called me to come and collect parcel outside my gated townhouse complex. I was out at the time so he assured me on the phone he'd take it to a collection point nearby. Was there at 4:30pm same day as promised. Excellent. I guess today I got a really lazy driver who couldn't care less. No call, then got a text saying I wasn't home to collect. Text said it was on the way to local collection point. It never turned up there and the online tracking service from FedEx and the calling card from TNT says parcel can't currently be tracked because it's in transit. Who knows where it will end up. O the difference a dedicated, competent employer makes to customer service and a company's reputation!

Got a garbled message at 7.30 in the morning to confirm if i would be home to accept delivery.
No contact number left, rang tnt and no facility to let them know i would be home. Finally worked out operators exist if you say nothing to the automated service. Seems pretty bad for such a big company.
When you work out how to get through the operators a pretty good. The saga continues I let you know if i ever get this package I've changed by tune a bit the operators have kept me up to date. Is 6 days to go 1 hour drive away good?

Lismore NSW Australia TNT, Great service provided by drivers but the disgusting and rude behaviour of the manager at that depot is ONGOINGLY HORRIBLE. The way myself and other customers have witnessed her speaking and treating to her staff is absolutly appalling its a wonder TNT have any drivers at that office at all, how she has lasted this long in that position is wrong.

I have been using TNT for a number of years fairly reguarly and I have an account. I have found them to be reliable with my transport needs. However their billing practices, their quoting system and their hidden surcharges are very unreasonable and I now take much of my business elsewhere. I still do use TNT occasionally, but only when I must.

I have tried so many Australian courier companies for long periods of time only to be let down time and time again,
both sending and receiving packages.
I have found TNT to be the most reliable and the fastest with the best coverage of the entire country.
The online tracking is informative and is able to provide parcel delivery progress via email updates.
NOTE: Insurance is required for expensive items as no care is taken with fragile shipments from experience.

I use TNT alot, probably 3 times a week, in general the system is ok. i also use other couriers, I'm general not in a rush, but this one was, 5 boxes to be picked up from NSW coming to Melbourne, the driver collected the goods on time but - the sender not realising it - didn't have a working scanner to scan the parcels, and here where the ordeal begins:
2 days later I call TNT and they cant obviously see the pickup took place, now where are the parcels? $6,000 worth of goods, no insurance.is going to cover me, as there is no scan of it being p...

Whilst reading these reviews i noticed that many people complain about poor customer service on the phone.
Whilst having to deal with tnt on the phone, i agree the service could be better and staff seem they have NOT been trained properly. Some drivers do make mistakes, but having a friend who works at TNT he tells me that TNT often use couriers from other companies to fill in for drivers on leave or sick. They are the ones who normally scan deliveries as "NOT HOME" but DO NOT leave a card as they don't go there. These drivers are not accounta...

I will avoid shopping from the seller which uses TNT as a carrier in the future.

I finally received the items I purchased after 10 days from the date I received the "Sorry we missed you" card.

Last month I sent Cargo with TNT from Bangkok and when I opened it last week there were approximately 40 items missing. Has there been any reported problems with Cargo from Bangkok? I have used the same Cargo company in Bangkok for 3 years with no problems but now I am unsure what to do in the future re my Cargo.

missing clothing and headpieces

Good, timely service in general. My main complaint is the "Cons" written above: they can't let me specify a delivery time or date, and therefore, if they arrive at a time when no one is home to receive the product, I will have to wait (and/or pay) for re-delivery on another occasion. It's very inconvenient how I can't specify a date and time online (like in other countries like Japan) to ensure that they don't waste their time, and I don't either.
timely deliveries, good phone telephone services the time I tried to call them (to track a product that wasn't listed online)
insists on delivery times even when I can warn them in advance that I will NOT be home at all

Well priced service for bulk items but I think i know why they call it 'tnt' as some packages look like they have been bombed on route. If you use them then take out insurance. They have a good online tracking system
Road express service is cheap for bulk items
They have damaged/lost a few items of mine