Vaya Questions & Answers

I forward work SMS to my work email regularly. I dont know if this works overseas, but it works for me in Brisbane.

Thanks for the reply. Can you receive the SMS in your email when you have your phone switched off? If you can't then it must have been forwarded by the phone, not the carrier. So it won't work overseas...

they would have sent you a text with your new account number. Use this instead of phone number then try logging in with your password. If it still doesn't work use new log in and request new password

Yes I believe you can make international calls at a extra charge, check the web site but I think USA was 10c /.min. I use whats app for international calls.

Please share the answer you got when you contacted them

Was the info in their website ?

I’m presuming you have read my email and know my problem with all calls barred. I believe it may have occurred the same day I did a large transfer payment with my bank of money out of my debit card when your phone payment went through at the same time - this is the only reason I can think of as I was at my daily limit to deduct from my account. If the direct debit went through on same day your payment may have been rejected? I find this confusing as I believe my phone account would be in credit of $20 or more for the month as you can’t be in arrears on your account if I read your T & C correctly. Why wouldn’t someone from Live Connected/Vaya have texted me before they totally ban my calls for an explanation? If this is the case do I just go on line again and make a payment? I’m hoping there are no extra monies I have to pay. Can you look into it and let me know ASAP please.

It is now 2nd December and haven't had a response from anyone regarding the above note. Can someone please let me know what is happening. The above response was sent on the 28 May.

Contact Vaya Support (1300008292) . Will be fixed in 15 minutes - 4 hours. It's the only way

Thank you

Yes, same here. I have to use Whatsapp for overseas calls.

Overseas calls are not included on their plan so you need to contact customer support and get it activated..

Contact them (Vaya Support 1300 008 292), calling them is the easiest way to get it solved, since the options in their portal do not work sometimes.

Yes, you do. That's standard for every telco I am aware of. It's increasingly common to find phone plans with international minutes included - at prices from as low as $30 per month - these days. However, that's for calls made while you're in Australia to overseas numbers. Roaming is when you're overseas and you need to call another country - probably Australia for us. Vaya do charge extra for that service. You might like to consider Vodafone for affordable roaming rates. I advised afriend to get a Vodafone SIM, even one for just a couple of weeks ( get a month to month SIM Only agreement with Vodafone ) they have about the best roaming fees - with a flat per day charge (I think it's $5 per day). Optus and Telstra have similar schemes. I am not aware of an MVNO ( Vaya is an MVNO ) which has that scheme.

Thanks

Vaya Customer: They can (as a goodwill gesture) reverse the $10 charged for the 1GB excess data "bolt-on" if you happen to use a small portion (i.e. less than 50MB) of it.

Vaya customer service openly shared the details of this cut-off with me – it must be in effect a policy of theirs. So, in the future, if I ever again exceed my plan's data allowance, as long as I only use less than 50MB out of the 1GB, I can request reversal of the $10 cost of the data bolt-on (which is by default added to your account). Request this via the chat function in the app or on the website.

It is possible to ask Vaya to disable the 1GB bolt-on from being automatically charged after exceeding your plan's data allowance, however you'll end up paying the standard data rate of 4¢/MB which effectively works out to $40/GB so it's a foregone conclusion as far as I'm concerned – I've left it active on my account.

More info regarding reversals and refunds in my review of Vaya posted on this site on 30 May 2017 at </r/vaya/1334737.html>.

I have already switched to another provider. 10gb + free Spotify streaming. This is how I see it. I spent extra 10 to get rid of vaya.

Same with Optus, charging $10 for the next 1GB, even we only use 1bit (smallest data unit). I don't think this is fair, as we cannot use the exact full quota we have for that month.
Our phone's data limit feature can't be as accurate as theirs.
Fairly, they must put 'data limit' on their system to limit the quota, then ask the customers if they want to go another 1GB for $10.

That's awful, dodgy system. I had same experience with youi insurance, they charged my expired credit card for 2 years after home insurance policy cancellation.
I went to ombudsman website, and they should have vaya dispute contact no. Hope this would help.

As soon as I threatened Ombudsman and Legal action, I quickly got a very apologetic letter from them saying they would immediately cancel my "service" and waive any outstanding charges. I think they ran it by their legal team and got the determination they were acting criminally and if the customer was not intimidated by the threats of legal action for a "alleged debt" with "no contract", they may find themselves up **** creek without a paddle. so they kept the $120 they had already fraudulently collected a went the **** away

Yes same as any other carrier if technically possible. I had my number ported this way.

Yeah, pretty standard amongst all carriers.
If possible they will port it.

if you want your number ported over I think you need to leave your number active with your current company. Then when you get your sim you can start the number porting request. After the port request is completed your service with telstra should be cancel. I change mobile company very often and I've been warn that if I cancel my account with my previous company my number won't be ported over.
I also previously encounter an issue where my mobile company won't let the porting proceed because I need to send an email telling them that I want to leave (I forgot about the condition that I must give them 1 month written notice). I haven't had to do this anymore. But to make sure I won't lose the number I've had since 2002 I now make sure I apply for an account 1 month before my previous companies account due date and I make sure I get the porting request started 2 weeks before. Just so that if any issue occur I will know asap.

Mine took three days to port from Vodafone, activated on a Friday and it was ported on the Sunday. It might be worth using the live chat to find out where its at, or ask your current provider.

Sorry Pat I don't use message bank so I'm not sure.

Dial "321" from your phone and than follow the prompts. Vaya is on the optus network. I'm pretty sure voice mail is always 321.