There are some arrogant and rude managers of stores who will treat you like a criminal if you complain of faulty disks you get. Some will even accuse you and bill you for a replacement, even if the rental was faulty when you rented it ! They think it works out cheaper to treat customers this way, I won't use them again !

poor customer relations

They are one of the bigger video chains. What I like is that they often release coupons in the mail or on the back of your shopping dockets, so you can often pick up 2 for the price of one. I don't often hire a movie if I don't have a coupon because i have found them to be a little expensive. Sometimes they also do not have enough copies of popular new release movies, which can be a let down.
Beware of late fees and once I was stung with a fee for being 2 hours late on returning a dvd. In my opinion this was a little unfair.
Can get discount coupons
Strict with their late fees

I was stung with an overdue fee for being a little late returning a dvd, i think it was about an hour and a half or similiar. I thought it was a little unfair, but anyway. My local store (civic video) are much more lenient and wasnt used to this treatment. I rarely go to Video Ezy as i prefer to support civic video.
They are bigger and often release coupons in the mail or on the back of your woolies/coles docket (shopper docket). You can often pick up 2 for the price of one etc
Without a coupon/ voucher i have found them to be a little expensive. Sometimes they do not have enough copies of popular new release movies as you think they should

I do really enjoy the offer that video ezy have which is rent it now or rent it free. They also have great deals on ex rentals which they sell for a lot cheaper then the retail price. I have found the staff to be really helpful and friendly. They also check each disc before they give it to you.
If the new release you want is not there then next time you rent it free. Good offers and quite a few locations.
The snack food in there is very expensive and they dont always have that much of a range on offer compared to other competitors.

great place to rent and buy dvds and games having a wide selection to choose from however they always seem to have be waiting for a return for the movie you want. i like there policy on there new movise that if they dont have it you can rent it free. but it would be great if it was offered to more titles at one time that way they would get more of each movie.
great price dvd and game rentals, you always get a voucher when you purchase somthing.
although they have a great range they seem to never get enough rental copies

I am satisfied with the range of products for rental and the service that I receive from the staff, I have never had an issue with using Video Ezy. I like how when you rent or purchase an item from the store that you receive a discount voucher to use for your next visit on the receipt, which offers some great deals.
Video Ezy has a good range of DVD titles and also games for wii, x box and playstation.
The rental price can be expensive for new releases and it you happen to have a late fine that can be costly too.

Video Eazy is my closest video store and I can't complain because hiring out DVDs from the store is pretty cheap. The stores often have special discount nights earlier in the week where you can hire a new release DVD for as little as $1. While I do not always encounter friendly staff, most of the time you do and I have often been told by a staff member not to hire a certain DVD because it was no good. There is always a good selection of new releases and weekly DVDs, and it is easy to get around the stores.
Cheap hiring fees, lots of selection and always have a lot of the latest DVDs.

I rarely visit videos stores anymore but it's good to know that Video Ezy still exists in the moments where i feel like watching a dvd that i don't have. Video Ezy offer a great selection of titles and also games. I have found the staff to be extremely helpful when needed. Sometimes you can also purchase dvds from the store and in some ocassion it can be cheaper than at a regular store.
Good range of movies, tv shows and games, friendly staff
Some new release dvds can be expensive on weekends. Expensive late return fees can apply

a comprehensive dvd rental store. i do wish they had a great range of wii games but that is improving. they give a discount voucher every time you rent for future use which is great! a good range of children's dvds as well. the cheap movie rentals on tuesdays as well as other discounts is a great money saver
a huge range of dvd's. good prices. i love the cheap tuesday rentals. our local store gives us vouchers each visit for further discouts which is great and does encourage me to return
nothing i dislike - great range great service

I enjoy watching DVD's with the family and Video Ezy (South Lake) has a wide range with timely new releases and the girls are always friendly and have nice things to say. The shop is always well organised, well lit and clean. I was previously a member of a different video store (not video ezy) and had a few dramas with them being disorganised (ie saying we hadn't returned videos which we had), but I've never had this problem with Video Ezy.
Wide range, staff always friendly, convenient location, good deals
Would like to see more of the old classic movies available in store.

the video store has great service and teh staff go through hell and back just to help you out and find a dvd you are after. they have a great info section on what is the top 10 movies and the movies that are coming soon which are very convienient. i go there a few times a month and never had a problem with them. top business!
i have been with video ezy for ages and never had an issue with them at all. i use the one at ascot park in SA and i must say they are a very organised business with plenty of titles to choose from. they have classica and the ;atest movies. all the latest movies.
the only issues i have with the store is that my favourite movies and most anticipated new releases are usually hard to hire because they are all hired out.