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Vinomofo (page 3 of 3)
MichaelWide Bay-Burnett, QLD
I love it. I really enjoy the wines.
I haven't had a bad wine from the fos. And contrary to others on here, I have not had any problems with the delivery service either. I am actually considering buying shares, I like it so much. My only problem is: I spend all of my disposable income on wine...
1 comment
Similar opinion? Write a review on ieatwords.com.au!
PeterOrange
- 2 reviews
- Verified customer
Probably the worst delivery service possible
I ordered 9 cases of wine one month ago and have received none of the 3 shipments. The tracking system is non existent even though they make out they know where your wine is. I now am communicating with them daily and the story is always the same. It is a real shame as the business has lots to offer but logistics is letting them down. Don't use them unless you are prepared to waste time following up your purchases. They have given me a $25 credit and refunded one of the dozen bottles but I still dont know if they will arrive or not.
5 comments
Tabitha B.Vinomofo
Hi Peter,
First of all, so sorry for the delayed reply to your review. I know you were speaking with Tim from our Customer Team about this at the time and I can't apologise enough for the experienc... Read more
e you had. We don't have too many big issues at the 'Fo, but this was one of those rare occasions and I'm really sorry you were caught up in it :(HI Nicole thanks for your response. You seem to have resolved the issues based on a couple of my recent orders. It was very frustrating when we had no idea where order were. Tim did his best in difficult circumstances.
Tabitha B.Vinomofo
Of course, I can only imagine, Peter! I'm really glad your orders are now running smoothly - I'll let Tim know, he'll be so happy to hear it :) If you are worried about any of your orders again, pleas... Read more
e don't hesitate to let us know and we'll get right on it. Have a great weekend :)Similar opinion? Write a review on ieatwords.com.au!
Richard
- 4 reviews
- 2 likes
Appalling delivery service
Ordered two weeks ago and still waiting for delivery. Only has to come from Melbourne to Canberra! Told due to difficulties in warehouse and only having the one warehouse. Got an email a week after ordering with shipment tracking info showing wine was in transit about 15km away. When I asked why it would still take best part of another week to arrive (as per their email), I was told the shipping tracker system is unreliable and wine had still not left Melbourne warehouse! Apologetic but nothing can apparently be done to expedite delivery. Still advertising fast delivery though I note!!!!
1 comment
Tabitha B.Vinomofo
Hi Richard,
I'm so sorry, I replied to your feedback here a few days ago and have just noticed that most of it was deleted! Very strange. Thank you so much for your feedback and I'm so, so sorry fo... Read more
r all the trouble you had with your delivery :( I'm afraid to say that at the time you ordered with us, we were using our old courier company and our delivery service was something we really weren't proud of. Our deliveries were slow and we had very little tracking available either for our customers or for us here at Vinomofo. We were feeling pretty held back and didn't want to be subjecting our customers to such poor service, so it became our biggest focus last year to find a courier company who, not only could provide a service that we'd be proud of offering our customers, but also were forward thinking and committed to making constant improvements to benefit our customers. We found this with Aus Post and we made the move at the end of September last year.Similar opinion? Write a review on ieatwords.com.au!
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shipping service appalling
I have ordered twice from these guys - and twice the shipping has been appalling. The first time the order keep revising the date it would arrive to be later and later - after lots of emails complaining - it finally arrived over 2 weeks later - well after the time they said it would. They refunded the shipping but I was very hesitate to order again - but have because the wine was good. Now I am waiting again for my order - it has been sitting in a warehouse outside my town for a week going nowhere - with the tracker saying it will 'arrive to...Read more
day' for 2 days now - when I asked what was happening - I was fobbed off saying the order is 'on track'. Such bad service and so disappointing when the wines good and it shouldn't be so hard to get shipping right.3 comments
Tabitha B.Vinomofo
Hi Lisa,
Thanks for your feedback about our delivery service, and I'm so sorry that your wine was delayed and that you felt fobbed off! That's never, ever how I want anyone in our tribe to feel, an... Read more
d I'm sure that it wasn't the intention of the person you spoke to, so I'm really sorry about this :(Thanks Nicole - the shipping is a million times better now you’ve switched to auspost - my wine arrives in 3 days usually - so I’m back with you. As I said originally - the wine is great so now the shippings fixed - vinomofo is great!
Tabitha B.Vinomofo
Yayyy, that's amazing news, Lisa! If you run into any issues at all, please just let me know, I'm happy to help :) Cheers, Nicole.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Poor service & poor planning
I tried to order 5 bottles of Ca’ Furlan ‘Cuvée Beatrice’ Prosecco. My first order went through ok but about 30 minutes later my order was cancelled. I ordered a 2nd time & yet again it was cancelled 5 minutes from delivery. If they can't deliver on an order of 5 bottles how can they handle high number orders.
1 comment
Tabitha B.Vinomofo
Hi Bill, wow, that's so strange, I'm sorry about this! Thank you so much for letting me know - this shouldn't have happened and is definitely an anomoly. I'll PM you now to get a few more details. I'd... Read more
love to see what I can do to help explain what happened and to assure you that this isn't the norm. Cheers, NicoleSimilar opinion? Write a review on ieatwords.com.au!
Appalling service...wine never arrived!
After waiting three weeks and contacting Vinomofo three times they admitted they had no idea as to the whereabouts of my order. The tracking link suggested for 11 days that it would arrive "today". It never did. Their service staff are pleasant to deal with and I have been given a refund but it was seriously inconvenient. As to the quality of their wine....I have no idea!
1 comment
Tabitha B.Vinomofo
Hi Ed51,
Thank you so much for your feedback and I'm so sorry for all the trouble you had with your delivery. I totally understand your frustration with this, you aren't alone - we had been frustra... Read more
ted with how poor our delivery service was with our old courier company for exactly these reasons for a very long time.Similar opinion? Write a review on ieatwords.com.au!
Below average.
Really slow service, caters to hipsters.
I get the same quality wines at aldi and I dont have my credit card details saved
I struggled to get into conan exiles
1 comment
Tabitha B.Vinomofo
Hi Ken,
Oh dear, I'm sorry to hear you're not loving everything so far. I have some good news about a few of your points though :) ... Read more
Since our move to Aus Post, our deliveries are faster than ever! We also have Click & Collect from our warehouse in Port Melbourne and we're constantly working on new and more convenient ways to have your wine delivered, so really excited to keep being able to offer more and more options for everyone. If you're concerned about the safety of your credit card details, don't worry, we don't store any details on our website. They're all held in a secure third party gateway called "Stripe". We also have an option available when you checkout to not store your credit card details, and if all else fails, we have good, old Paypal :) Haha hipsters - I love it! That's totally fair, we actually started to realise something quite similar last year. We realised we were trying to make our write-ups so fun that we were actually starting to neglect the most important part - information about the wine! We've done a lot of work around this and are now fully focused on make our wine write-ups not just fun, but, first and foremost, packed full of tasting notes and other interesting tidbits about the wine, winery and region. Is there anything in particular you're not loving? The more detail the better, we're always super keen to know where we can improve, so just let me know :) Cheers, NicoleSimilar opinion? Write a review on ieatwords.com.au!
Needs to sort out delivery - wine left in hot sun to ruin
Our family has been using Vinomofo for 2 years now and have become increasingly disappointed with their delivery service. Today, after arranging to be home all day to take delivery of our mixed case of wine, I stepped out the front door to find the Vinomofo box sitting on the front porch, heating up in 30 degree temperatures. Noone bothered to knock on the door or ring the doorbell. I have just unloaded 12 hot bottles of red, white and sparkling wine. Great way to ruin the product and lose customers.
1 comment
Tabitha B.Vinomofo
Hi TMC,
Oh no, I'm sorry about this! Did you get in touch with you customer team at all? We're always happy to send you out a replacement if something like this happens, we don't want you to be drinking cooked wine :( ... Read more
You're right about our delivery service though, it wasn't something we were proud of offering to our customers. Have you placed an order since our move to Aus Post? They're proving to be much more reliable and are really keen to help us give our customers the best service possible. I'll PM you now to get your account details, as I'd love to make sure you were taken care of by our customer team when this happened. Hopefully chat to you very soon :) Cheers, NicoleSimilar opinion? Write a review on ieatwords.com.au!
thubleau2Hunter Region, NSW
- 47 reviews
- 1 like
- Verified customer
Not as good as it Seems
I have been buying wine from Vinomofo now for about 4 months and shockingly i have purchased 10 boxes .
The thing is even though they show discounted prices its best to do a web search on the item.
You will find that the prices quoted are usually cellar door which as many wine buffs know is expensive.
By the time it trickles down to a retailer the price is discounted and if you search you will find most retailers online have very similar pricing,so what sounds like a good deal is actually what every one pays retail.
The secret deals and bla...Read more
1 comment
Tabitha B.Vinomofo
Hi thubleau2,
Thanks so much for your feedback! It's very comprehensive, I love it! ... Read more
Firstly, I'm so glad to hear you're loving the quality of our wines! Our buyers will only ever buy wine that they themselves love to drink, so a lot of effort goes into only sourcing the best of the best :) Our secret deals are pretty interesting, aren't they. It's great that you're enjoying them! We have a lot of people wonder whether they're bin ends or clean skins, so I'd be very happy to clarify for you. These are the wines that we get the BEST deals on and there are two main reasons we hide the name of the producers. The main one is that sometimes the producer has sold the exact same wine to other wine retailers, so our producers don't want them to know that they gave us a better deal. They want to maintain that relationship so that they can keep selling to them in the future. The second reason is that we want to pass the awesome savings on to our tribe, however some producers want to ensure they're protecting their brand and the amazing wine they've put so much time and effort into by not openly advertising it online for such a low price. We would never want to do wrong by our producers, so we simply hide their name when we pop it online - everybody wins :) In regards to the price we show, you're right, it's the RRP set by the producers of the wine. We also now include a competitor comparison on each deal, however use the RRP as the basis for the discount. As we work directly with producers (so there's no "middle man") and we're generally just able to score better deals than other retailers anyway, it's pretty rare to find prices lower than ours. Sorry about getting so many emails - we know we send a lot :S If you're not keen on getting them every day, we actually have a weekly option you can choose. This can keep you across our deals without feeling overwhelmed or bombarded :) If you have anymore feedback for us, please don't hesitate to give me a shout! It's great to know what you love and what you don't so that we know where we can improve :) Cheers, NicoleSimilar opinion? Write a review on ieatwords.com.au!
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Asra SWerribee
- 2 reviews
- 4 likes
Bad Taste
After reading the wine review I thought I was in for a real treat but after waiting a week for my Shiraz I was totally disappointed.
The wine tasted nothing like the rating provided by Vinomofo! Sure, it may not be the wine as I have enjoyed many bottles of Taylors from other providers but not this time!
Combine that with slow delivery and your left with a very bad taste in your mouth!
1 comment
Tabitha B.Vinomofo
Hi Asra S,
Firstly, I just want to say how sorry I am that I'm only seeing your review now. It's such a shame you didn't enjoy your shiraz! We always try our best to describe our wines accurately i... Read more
n our write-ups and we'd never want you to be left with a bad taste in your mouth, so if you let us know when you feel we haven't properly described something, we'll always do our best to improve it for next time :)Similar opinion? Write a review on ieatwords.com.au!
Raz
- 3 reviews
- 3 likes
- Verified customer
Time tested, and only gets better....
There are online stores that only get bigger and better in range, but then start to falter in service and lose connection with their realtime customers. There are alot out there who push wine packages to make them seem a deal too.
Then theres Vinomofo.
Yes, so the name is a little peculiar. It hits out to the younger generation which is quite ironic but all the same, it delivers!! I have been buying wines of all calibre and make from these crazy folks for a long time now. There was a time even when they were a part of another bigger mob (...Read more
CatchOfTheDay) and today, they have become a synonymous name in wine for me that I simply cannot fault in any of the following: Price, range, and most importantly: customer service!! Its not a surprise that they're market leaders now although fairly surprising that they haven't been reviewed in here. Anytime I want to buy wine, good wine, no, excellent wine, with an ironclad warranty on it, VINOMOFO is where I go....1 comment
Tabitha B.Vinomofo
Hi Raz,
I know this is very overdue, but thank you so, SO much for taking the time out of your day to provide such amazing feedback! We're still a small team and we do try really hard to have the b... Read more
est wines and great service, so it's really awesome to hear you're loving what we do :)Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gordon Ellisasked
do you ship in 6 bottle lots
1 answer
Tabitha B.Vinomofo
Hi Gordon,
Thanks for getting in touch and we do, however only certain wines. When you have a look at a product just under the price on the right hand side will be the case size.
I hope that helps but let me know if there's ever anything that I can help you with don't hesitate to ask :)
Cheers,
Tim
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Tabitha B.Vinomofo
Hey Michael, thanks so much for the awesome review! I'm so glad to hear you haven't had any troubles with delivery and you're loving the vino. Our buyers are super picky, so only the best pass the tas... Read more
te test (best job in the world, am I right?) And as for your disposable income... join the club ;) But hey, we all work hard, we should be able to spend our money on the things we love, like great wine :) Cheers, Nicole.