Vision Direct (page 2 of 120)

I ordered sunglasses for a Christmas present, they sent me wrong colour. I returned them only to be sent the same glasses as a replacement. Total incompetence. Will not be ordering from them again.

I ordered frames on 6th December and I was told the stock was confirmed on 12/12/19 and would be shipped by 4/1/20. I have now been told that there's a delay and they won't be shipped until 5-9 working days after the 4/1/20. I am not happy as they have had my funds for nearly 6 weeks and if I had known beforehand, I would have ordered frames elsewhere. Stay away from them.

"Once they take your money, They keep delaying your order due to no stock availability. Why sell stuff that's not in stock. Initial delay was told to be until 15 January now another email update says another delay for 2 more weeks.

I ordered a pair of sunglasses that were on sale. Three weeks later they were telling me that they were on back order when in reality they were out of production! No guarantee of being able to source them. They offered me a 5% discount on something else when the sale price was 33% off, would not sell me anything else at that price. Should not have been offered for sale if they didn't have stock, Just bad practice. Beware.

I was a little worried about my purchase after reading some bad reviews, but no problems at all. I received my order after 4 business days. The price was over 20% off when compared to my local retailer. Definitely will purchase again.

My order did take a bit long to arrive, nearly 2 months due to the stock unavailability and restocking; however, the customer service have been helpful through the live chat and emails so I always knew that my order was taken care of during the waiting. My order have arrived with well packed via express shipping, and they are genuine goods. I am satisfied.

returned a pair of sunglasses to upgrade to polarized and then the fun began! After 2-3 weeks of back and forth i was informed the item was not in stock and would take another month, plus the consultants kept repeating themselves, frustrating

Purchased glasses because it said "in stock" Just got an email back, eta almost four weeks from purchase!!! TOTALLY unacceptable, said i want an immediate refund. 100% will never deal with again

Vision Direct prices look attractive, but they will charge you for the order and then tell you they don't have the stock and you have to wait. The order I placed at the start of December for a Christmas present is now listed as further delayed for 1 to 2 weeks with no end in sight to the delays.

My advise would be to pay the extra 5%-10% and buy in a store where you know you will actually receive the product.

Vision Direct is unprofessional and this experience has been disappointing.

Like many others, I paid for express shipping, and after 6 weeks, my order was never delivered (just straight sunglasses that were in stock, no prescription). Wasted so much time and energy trying to follow up, and then after 5 weeks seeking a refund. So far, I have only received a partial refund (after threatening to dispute the transaction with VISA). My advice - just avoid this company. But if you really want to save some $$, then at least use your credit card so if the goods never arrive you can dispute the transaction and hopefully get a refund.

1- after I pay, there are no glasses, simple as is, they are spam be aware
2- they offer refund after three weeks of wasting my time, and the refund not received yet.

Purchased glasses for one of my clients. Payment was made to the account number they provided, recipes of payments was sent and the they said they cannot locate my payment. I rung my bank and they told me that the payment was made on the account number they provided. 3 weeks after they still investigating and the glasses was not delivered yet!!! Really annoyed.

Fake delivery, says they try to deliver and we are home all day waiting... nothing. Write back immediately offering support which is actually nothing! Do not buy!! Sad as Christmas gift.

It was easy to place the order. I found the communication (all electronic) excellent; this included communication about each stage of my order being processed and also the delivery.
I received my sunnies much quicker than I expected. I also appreciated that they sent the original non-prescription lenses as well.
I'm a happy customer.