Weber Family Q Questions & Answers (page 4 of 16)

Hi Tom, we can organise that for you. Please call us on 1300 301 290, have your serial number ready and we can supply the parts. Depending on your area, there may be a need for a technician but that will be determined when you call us. Thanks!

Hi Dave, the Weber Q range would be the best for portable gas cooking. If you're after something that has two separate zones for cooking, you could look at the Pulse Electric BBQ. The 2000 model has two separate burners perfect for dual zone cooking, you'd just need a generator to run it. You can find product information here: https://www.weberbbq.com.au/barbecues/electric/pulse/pulse-2000-grill/

Let us know if you need any further info :)

Hi Steve, sorry are you asking about connecting the gas bottle to the barbecue, or putting it on the stand?

Hi Steve, it's a bit hard to understand the issue you're having without seeing the model stand you have; are you able to email us an image of the barbecue and where you're having difficulty? email is [email protected]. Thanks!

Hi Bill, it depends what you mean by 'wear out', but all products have a lifespan. If you think something is not quite right, please get in touch and we can look into it for you. Either email us at [email protected] with photos, or call on 1300 301 290 (toll-free). Thanks

Hi John, thanks for your message. If you haven't used the barbecue, then you may be able to return it through the place of purchase to exchange- check with your store in the first instance.

If they won't accept the barbecue, you can organise a gas conversion through our head office. You will need to have your serial number handy when you call 1300 301 290. We will run you through the process and any costs involved.

Let us know if you need any more information. Thanks John.

Hi Mohamed, you can do this easily, you just need to coordinate with our head office on 1300 301 290. We can organise the parts you need, and if necessary, organise a technician to help do the conversion. You'll also need a new data label that states that your barbecue is now an LPG model, not NG. Thanks

Hi Ockert, we can help you with spare parts- please call us on 1300 301 290 or email [email protected] with some photos of the damage and your serial number and we can go from there. Thanks!

Hi Amy, we can help you with a conversion kit for your Family Q. Please call our head office with your serial number handy, and we can go through the process and cost. Our number is 1300 301 290 :) Thanks!

Hi Greg, you won't be able to take it off the cart, so no. They come as one piece.

Hi Weisel, if you've got a Baby Q (Q100, 120, 1000 or 1200), they can only be run on LPG, not Natural Gas.

Any other Q model can be used on either LPG or NG. Hope that helps. Thanks

Hi Weisel, I was not implying that at all, I thought you were talking about converting one type of gas to another.

As for converting to another fuel type, that is not possible- the base of the Q's are not designed to house charcoal or briquettes, so you would melt it if you tried I would imagine.

Hope that helps answer your question. Thanks

Hi Garry, yes you can. You just need to contact us on 1300 301 290 and we can organise a conversion kit to change it over. Have your serial number ready when you call. Thanks!

Hi Peter, yes you can order a new lid if you would like- you can do so by calling our head office on 1300 301 290. They can give you a price there.

Before you do though, have you tried using our Weber Q cleaner on the stains? It can be left on for up to 6 hours for stubborn stains, before being washed off with a warm wet cloth.

Let us know if you need any further information.

Hi Grant, we can help you with that. Can you please call us on 1300 301 290 and have your serial number ready and we can organise the conversion kit for you.

Hi Majid, there is no heat difference between the fuel types, so a NG barbecue will suit your balcony just fine :)

Hi Sail, you can't fit one in the lid if there isn't a spot for it. Your options could be to either purchase an external thermometer (like our iGrill range, Snapcheck or Instant Read thermometers), OR you can purchase a premium model lid from our head office via 1300 301 290.

Hi Mick, is it a genuine Weber hose? You should have got some instructions with it if that was the case. If you would like any further help, let us know and we can send you some more detailed instructions :)

Hi Sean, that doesn't sound normal! If you wouldn't mind taking a few photos and emailing us at [email protected] we can sort this out for you. Thanks!

Hi Sonny, are you looking at getting a NG Family Q model? We don't give out the jet sizes, but we're happy to help in any way we can if you need. Thanks

Hi Dylan, it sounds like your cookbox has warped. This can either be from a flare up/fire, or because the Q has got too hot in an incorrect area (if there is a build up of debris in the cookbox bottom for example). We can help though, so if you wouldn't mind can you please email your serial number, images of the damage and your contact details to [email protected] and we can go from there. Thanks!

Hi David, there are NG Family Q's available, as well as LPG. We also offer conversion services for people who want to swap between the two. If you'd like more info, please let us know.