Weber Family Q Questions & Answers (page 3 of 16)

Hi Andy, if you've got the Weber Family Q, then you cannot remove the barbecue from the cart; they are one piece.

Hi Robert, you've got 6kgs to play with on the Family Q Rotisserie- that's the weight limit.

So that could be 3, 2kg Chickens, 2, 3kg legs of lamb, etc. Hope that helps!

Hi Erik, absolutely nothing! Our barbecues are designed for lid-down cooking. As long as you're setting your barbecue up correctly according to the instructions provided with your barbecue, then it should keep all those delicious smokes/vapours circulating around the food and creating that famous Weber flavour!

Hi Anthony, best to roast or bake with both grills in, rather than a half-hotplate & grill combo. This is for optimal airflow and heat levels, with the convective-style of heat that our barbecues use to roast/bake. Hope this helps!

Hi Andrew, great to hear you're considering one of our products! We're happy to help in any way we can.

Our barbecues are known for their versatility, and this includes roasting. The guides, recipes and any other material we produce are written by setting, rather than by temperature. We do this so that no matter what model you buy (Standard 3100 or the Premium 3200), you'll be able to cook the same.

We have guides that will give you an estimated cook time by weight, which helps you know when your roast is ready. We also have thermometer accessories available if you want to be accurate.

Let us know if you need any further clarification Andrew.

Hi Hans, we're not sure what issue you're having- you should be able to just place the gas bottle on the shelf on the cart, underneath the barbecue? Unless you've got a different model barbecue to the Family Q?

Hi Coby, that isn't normal. It sounds like your cookbox has warped so the grills no longer fit- if you can call our customer service team on 1300 301 290, we can help fix this issue for you. Thanks

Hi Eugenia, the Family Q models will require some assembly with the cart, as it comes flat packed in the box. The Q itself just needs the lid put on, and attached to the frame. If that is too much assembly, then you can always ask the store you purchase it from if they offer an assembly service. If they don't, we have technicians that can assemble it for you for a fee.

Let me know if you need any more help with that. Thanks

Hi Alan, happy birthday! What a great present :)

While you can't get a thermometer to be retro-fitted to your current lid, you are able to buy the 3200 lid from our head office, as the body of the Q is the same across both models. You can call us on 1300 301 290 to place that order.

Alternatively, you can look at our thermometer accessory range which can be browsed here: https://www.weber.com/AU/en/accessories/cooking/igrill-and-thermometers/

Hi Trevor, these carts are designed to be mobile with two wheels, and can be manoeuvred easily when using the handles. That being said, we appreciate your feedback and will pass it along. Thanks Trevor.

Hi Claude, you can purchase a replacement lid via our customer service team on 1300 301 290. Please have your serial number for the Q ready as we'll need that when you call. Thanks!

Hi Sue, yes it does, however you may need some supporting middle 'clips' as the older 300 series had a one-piece grill and not a split grill like the current range. If you call our head office on 1300 301 290 we can send one out to you free of change.

Hi Kimmytom, thanks for your question. The Family Q models (3100 & 3200) cannot be separated from the carts- if you want a built-in model, then the Q3600 is what you're looking for. Let us know if you have any other questions.

Hi Richard, we can help with that. I'm assuming you're talking about the cookbox and burner tube, and perhaps the gas hose as well? All spare parts come from our customer service team, which can be contacted on 1300 301 290; just have the serial number of your Q handy when you call, so we can look up the parts easily. Alternatively, you can email us at [email protected] and we can handle your query via email.

Can I ask what happened to your current ones?

Hi Stacey, we assume you're looking at differences between a Standard model Family Q (3100) and the Premium model Family Q (3200); we can help you with that!

The main differences are:
- the 3200 (premium model) has a higher domed lid, electronic continuous spark igniter, and a thermometer in lid.
- the 3100 (standard model) has a slightly lower lid, one-push one-spark piezo igniter and no thermometer.

While it is not essential to have a thermometer in your lid, it can help give you an indication of what is happening inside the barbecue without having to open the lid.
That being said, we write all of our recipes to be cooked by setting, rather than by temperature, so you can cook anything on either model regardless of if you have a thermometer.

Hi QPO, we recommend 4.5kg to 9kg bottles for our Q range, depending on the size. The size of the bottle recommended is what all of our testings are based on, so things like amount of cooking time, etc are all based on a 9kg bottle in the Family Q's case. You just won't get as many cooks from a 3.7kg bottle, so you have to monitor your gas levels carefully so you don't run out mid-cook (it won't be used in one cook, but it will be used quicker than a 9kg bottle obviously). Let us know if you need any further help :)

Hi Warren, we can help you with that- just grab your serial number and give us a buzz on 1300 301 290 can organise the conversion kit.

Hi Tim, this is correct. As the Family Q has two burners and is a large barbecue, the outer burner is left on high to provide the right amount of heat and keep it constant through the barbecue. You need to ensure that you're only using the small middle burner on low for the first 20-25 minutes, then turn it off.

Are you using a convection tray and trivet when roasting?

Hi Virginia, are you referring to the wind deflector part that sits over the hole in the bottom of the cookbox?

If so, as the Family Q cookbox is quite large, the deflector helps keep any breeze from entering the bottom and reducing the heat performance of the Q.

If you are referring to a different part, then please elaborate a little more and we will help the best we can. Thanks!

Hi Tia, it does sound like the cookbox has warped, but this is definitely something we can fix. We need a bit more information like your serial number and some images if possible, so can you please email us at [email protected] and we will go from there. Thanks