Weber Family Q Questions & Answers (page 2 of 16)

Hi Martin, thanks for your question, and sorry to hear you're having some issues with your Q cart. Can you give us some more information about where exactly the wobble is? Is it at the top, where the Q connects to the cart? or is it at the base, where it connects to the wheels? Once we have a better idea, we can help you. Thanks!

Hi Gandhi, just give us a call on 1300 301 290 and have the serial number handy and we can organise some replacements.

Hi Brian, thanks for your question. I've sent you an email with some photos of how it's meant to be set up, but essentially the little stand sits on the bottom of the cart and the tether goes around the bottle. Just reply back to the email if you have any further queries :)

Hi Mark, that's not good to hear! Call us on 1300 301 290 and we can sort out a replacement igniter kit for you.

Hi Mercy, you should be able to twist the button 1/4 turn anti-clockwise and it should release the whole button with the battery behind it. Then you can wipe out the chamber and replace the battery. If that doesn't work, let us know as you may need a new kit. You can call us on 1300 301 290 and we'll organise it for you.

Hi Mercy, we replace ignition kits free of charge for the life of the barbecue. Please contact us on 1300 301 290 and have your serial number handy and we can organise this for you :)

Hi Rodd, sorry to hear you were given the wrong information- please call us on 1300 301 290 and we can get this sorted for you. Thanks

Hi Kelly, yes there is. If you give our customer service team a buzz on 1300 301 290 with your serial number handy, they can organise the kit as well as any technician services that may be required. Thanks.

Hi Stuart, there are no grills (like the Spirit and other Premium Gas barbecues) that has a GBS grill, which is what you need to have a wok sit inside the grill near the flames.

If you want to create stir fry on the Q's, we suggest you use something like our Q Ware Frying Pan :)https://www.weber.com/AU/en/accessories/preparation-and-serving/specialty-accessories/q-ware-frying-pan-large/991155.html#q=frying%2Bpan&lang=en_AU&start=1

Hi James, it is more about the effectiveness of the convective style of heat that all Weber's produce when they are used with the lid down and with half a hotplate. They won't work as effectively in terms of heat retention, and you'll use a lot more gas using it with the lid open (not to mention you miss out on a lot of flavour with the lid up).

Hi Matt, have you checked the battery behind the button? Ensure you've changed this, and when you take out the button check that there isn't any corrosion inside the chamber from the previous battery.

If that doesn't work, call us on 1300 301 290 and we can organise a new ignition kit to be sent out to you. Thanks!

Hi Peter, our ranges are constantly being developed based on consumer feedback and our determination to have efficient and quality products.

The update in the Q grills was to help with longevity and heat retention, and they're now double-coated in porcelain enamel. We think you'll get great results with your new grills. Thanks!

Hi Pat, are you talking about a Piezo igniter (red button, about the width of your pinky finger) or the larger electronic button with the lightning bolt?

If your piezo igniter is broken, you may need a new one. if it's the electronic igniter, then you should be able to insert it, twist and it should stay in place.

Great! let us know if you have any further queries :)

Hi Maxie, the serial number will be on the back of the frame on a white sticker. If it's not on the frame, it will be under the side tables. It's also on the front of the owner's guide you would have got with your barbecue.

Hi Dave, we do not recommend using two hotplates at the same time as this can impact the airflow for the gas, as well as impact the convection style of cooking that Weber's a known for.

Best to use half hotplate and half grill.

You can always look into options like our Weber Q Ware Frying Pan to add mode flat space to your grill?
https://www.weber.com/AU/en/accessories/preparation-and-serving/specialty-accessories/q-ware-frying-pan-small/991154.html#q=frying%2Bpan&lang=en_AU&start=1

Hi Tina, the Weber Q half-hotplate will not fit the Family Q as they have different sized cookboxes. Let us know if you need any further information.

Hi Nina, are you trying to cover your barbecue with the side tables out? If so, try folding them inside the barbecue (once it's cooled down) and then see if it fits. I think this may be your issue, but if not please let me know.

It won't fit with the side tables out, that's the way it was designed. The side tables need to be inside the barbecue for the cover to fit over the top; just make sure that you have let the barbecue cool before doing so.

Hi Andrea, we don't recommend that you retrofit a thermometer into the lid of a Standard Model Q (like the 3100). You can purchase one of our many thermometer accessories like the iGrill range, Instant Read thermometer and the Snapcheck thermometer and these will be able to give you an accurate reading on the temperature of your barbecue.