43 questions from our users
Susanasked
Can you purchase seperate batteries for wertheim stick vaccum
1 answer
Godfrey G.Wertheim
Hello Susan,
Yes you can.
Part number 33201682,
You can call the customer service team and place a phone order on 1800 815 270 quoting case number 381368
or go to your local Godfreys Store.
Kind Regards
The Wertheim Team.
Tracey M.asked
My vacume is not sucking properly and is making a louder noice than when it does suck
3 answers
Have you cleaned the filters and checked nothing too large has been sucked into the rod?
Do the poles click together with inward nodules like the older floor vacuums? I found debris built up around them continuously.
Godfrey G.Wertheim
Hi Tracey M,
Yes, please check the filters in the machine and check the head, rod and canister for any blockages.
Loss of suction is usually caused by blockages.
If you are still experiencing issues we would recommend to take the machine into your nearest Godfreys store, with proof of purchase, to be inspected further.
Regards,
The Wertheim Team
Teresaasked
I purchased my wertheim evolution in October 2022 & have found that 3 times now the boost have cut off when using it. I also find that on hard surfaces when l switch the vacuum cleaner off a whole lot of dirt comes out & ends up back on the floor" This is disappointing.
4 answers
Have you cleaned the filters in the unit?
No, l will have to get out the manual to see how to do that.
Godfrey G.Wertheim
Hi Teresa,
Yes, please check the filters in the machine and check the head, rod and canister for any blockages.
The machine will be cutting out due to restricted air flow through the motor causing it to over work, this will cause loss of suction strength which is why dirt is falling out after use.
Regards,
The Wertheim Team
Kellyasked
I have cleaned the filter but cannot remember how to put it all back together Please assist or point me to a manual
1 answer
Godfrey G.Wertheim
Hi Kelly,
We will be happy to send you a copy of the user manual for the machine.
Contact us on 1800 815 270 to provide your email address, your reference number is: 379217
Regards,
The Wertheim Team
mauzasked
Does the Wertheim evolution come with a hard floor head as well as a carpet what attachments come with vac
3 answers
The vacuum only comes with the one floor head for tile or carpet, but also comes with an upholstery head and small crevice tool and brush, look up youtube video for all attachments in action
Godfrey G.Wertheim
Hi Mauz,
A video and a list/photos of the attachments that come with this machine can be found via the below link.
https://www.godfreys.com.au/wertheim-evolution-handstick-w7301
Regards,
The Wertheim Team
Thanks I checked the product out in store It’s impressive but a few concerns so I will probably go with LG A9 cord zero
Tim C.asked
Just bought mine today and the Battery light is flashing red while charging is that correct.
1 answer
Godfrey G.Wertheim
Hi Tim,
Yes, as per page 12 of the user manual the light will flash red whilst charging and turn blue once fully charged.
Regards,
The Wertheim Team
Lizasked
What is the weight of this machine and what is the bin capacity please?
1 answer
Godfrey G.Wertheim
Hi Liz,
The weight of the machine is 2.7kg and the bin capacity is 0.6L.
Regards,
The Wertheim Team
Terryasked
Do both lights turn red when charging and do both go blue when charging is complete for the batteries plz
Wertheim Evolution Stick Vac
4 answers
Godfrey G.Wertheim
Hi Terry,
One battery will charge at a time, once the first battery has charged and the light has turned red the other battery will start charging.
Whilst charging the light will be blue.
Regards,
The Wertheim Team
Hi Terry,
Only one battery light will be red at a time, whichever is charging. Once both batteries are charged both lights will switch off. I just tried mine to make sure I had the answer right. Superb vacuum cleaner!
Is the back spare battery charging at the back, or do I need to bring it and attach it to the vacume to charge it?
Also if sucking has started not being as strong.. what may be wrong? (continually clean the vacume cleaner 'bag'/thing).
jule61asked
How does the Wertheim Evolution Handstick W7301 compare to the Dyson V11? They're both top of the range, similar high price. Tell me why I should buy the Wertheim please...
6 answers
Godfrey G.Wertheim
Hi jule61,
Both machines work very well and have similar specs.
One of the main differences is that the Wertheim comes with a HEPA filter which is better for asthma and allergy sufferers as it produces cleaner exhaust air.
You can go into your nearest Godfreys store to test these machines and compare.
Regards,
The Wertheim Team
Will do. Thanks for fast response :-)
Hi Julie 61,
When buying my Wertheim Evolution the Godfrey's salesman said he sent home both of the vacuums mentioned with his partner. She tried them both but chose the Wertheim to keep.
jule61asked
Why doesn't ieatwords.com.au list "Wertheim" as a brand category? I had a lot of difficulty finding the reviews for this product
5 answers
Godfrey G.Wertheim
Hi jule61,
If you type Wertheim into the search bar, both the brand and products will come up.
Regards,
The Wertheim Team
The Wertheim should show without having to type it in. It is after all the highest rated stick vac with 4.7 out of 5 stars. Also, I don't understand why it doesn't show first in 'all results' for stick vacs, ahead of stick vacs rated 4.4 and 4.2 out of 5.
Seriously, I nearly missed this vac in the results. I was seconds away from walking out the door to buy a vac when a noticed the Wertheim in a google result. I will certainly be going to Godfrey's today to check it out.
Godfrey G.Wertheim
Hi jule61,
Not sure about this as this is organised by Product Review not us.
Regards,
The Wertheim Team
Garryasked
What is the size of the footprint in the charging station?
1 answer
Godfrey G.Wertheim
Hi Garry,
The base of the charging station is approximately 30cm x 26cm.
Regards,
The Wertheim Team
Davidasked
What is the Wertheim Evolution Handstick W7301's rated Air Watts of suction?
Thank you.
1 answer
Godfrey G.Wertheim
Hi David,
The Evolution W7301 has an Air Watt rating of 91.5W.
Regards,
The Wertheim Team
Teapeaasked
Does this vacuum have good performance in corners and crevices?
1 answer
Godfrey G.Wertheim
Hi Teapea,
Yes, this machine does come with tools to help with cleaning in corners and crevices.
Regards,
The Wertheim Team
Sandy H.asked
Does the charging dock charge both batteries?
2 answers
Not simultaneously
The charging stand holds two batteries, it charges the one first, then charges the other when first one is full.
Helensasked
Cost of each battery
No answers
Tamara Jason S.asked
After using this product after its first charge and purchasing it this morning, both batteries were flashing red, after an hour the front one is not illuminated at all, seems like it will not charge in the cradle? Any ideas?
1 answer
I had mine on charge for 24 hours before I used it . Back battery dose not flash. When battery is fully charged it doesn't flash.
LIONELasked
I see a few subscribers bought the Wertheim Evolution Handstick W7301 for $699. I live in Warner 4500 Brisbane and wonder where can I purchase this for $699? Thanks, Lionel 0478 912 569
Deb Watsonasked
My werthiem evolution stick only lasted 10 mins if that on each battery does using it on boost use more juice?
1 answer
yes it does Deb, try it on normal suction and it will give you about 25 minutes run time.
Leona G.asked
Should both batteries illuminate red whilst on the charging station?
1 answer
Hi, no. The one attached with the vacuum will charge first and then second one will start charging.
Belinda R.asked
Hi, I purchased the Wertheim evolution today. Can someone please tell me...should that charging lights be illuminated while it's charging and I'm confused between charging the stick on the charger or the battery.
Many thanks.
2 answers
It should be yes. You charge the stick with the batter still on it by sitting on the stand.
Thank you. Yes I have done that. No lights are showing...guess it's faulty..
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