Have been a member for so long I can't remember when I joined BUT it must have been over 25 years ago. Getting on a bit so have had a few claims mainly for specs, dental & physio etc BUT I had a Quad Bypass about five years ago in a Private Hospital and my only out of pocket was the initial admission to Emergency. Westfunds certainly looks after it members. I cannot recommend them highly enough and they are a non profit organisation so premiums are kept to a minimum. t

We have had several claims this year, all handled well. The only problem is the out of pocket costs but they are a government problem and only the treating doctors can help with them.
The Westfund staff have always been friendly and very helpful.

I broke a tooth off my plate one day. Phoned Westfund Dental Lithgow the next and was fitted straight in. By the end of the day my plate was as good as new. Thank you for your professional conduct and thoughtful care. I can’t say enough good words about the dentist and the reception people. Thank you all again.

Pros:
- one of the best coverage options
- helpful and responsive customer support

Cons
- online member's portal and mobile app are dated, you can't do much there
- no way of getting information about your limits online (you can only call the support)

Have been a loyal customer for 10+ years, needed to upgrade policies and it had a 12 month wait period, and wouldn’t budge at all with the waiting period there advice to me was look on iselect and find some one who waves the waiting period

The best thing for us about transferring to this policy is that both of my dependant young adult sons who are under 25 will be covered. My old policy would only cover them if they were in full time study. The new premium overall is about the same but includes cover for an additional dependant. It also provides additional ambulance cover in ACT. The transfer process has been easy so far and customer service is top notch. I also appreciate this is an Australian owned fund that was established in 1953.

I’m about to undergo major surgery and my communications with Westfund and their empathetic decision means I’ll do so knowing I’m with a health fund that really does live by it’s stated core values and has its memberships best interest at the forefront. Thank you Westfund for your exceptional service.

Our family have been with them going on 40 years (now there's only me). Over the years I have looked at what other funds offer but have never found another fund that can match them in service or cover. Love the staff, they look after me and make me feel as if I'm very important to them. Always making sure I get the most out of my cover. And now using their online service as well, so easy to use.

Since joining Westfund, I have experienced good old fashioned service by a business that ensures you know that they care. Regionally based with a passion for people. Westfund is definitely Bestfund

Easy to reach your staff. When there was a wait on the telephone, I left call-back details and received a call back in a very timely manner. All questions were answered knowledgeably and quickly. Very impressed with your customer service when other funds are extremely hard to reach by telephone.

my claims have always been settled promptly I have been with Westfund for over 10 years and have had eye surgery also dental work done, also extensive ear cancer reconstruction done and have been pleased with the rebates

I have been with Westfund for over a year. Their telephone staff are prompt to answer, speak clearly, are informed, polite and patient. They have worked through all my questions, offered to chase issues from my other fund, give me examples of how any changes may affect me and don't rush me off the phone after a few minutes. Restoring my faith in customer service!

I signed up 6 weeks ago, turned out I didn’t require Private Health Insurance. Westfund advertises that they will reimburse money with-in 30 days. I’ve called 4 times to ask to be reimbursed but 6 weeks and no one can do their job properly. Poor service

We have been with Westfund for many years, and even though we changed to another fund over the years (I worked with that provider) we gladly returned to Westfund. The reasons are numerous: top of my list is just how easy it is to get a friendly helpful voice at the end of the line when I need to ask a question. There is never a long wait to talk with anyone, and I do not have to press numerous buttons to get where I need to be - and I like that.
Also, I find the reimbursements for extras, especially dental to be very generous.
I am more than happy with Westfund and would encourage others to change over too.

I changed to Westfund in 2013 from Medibank Private which I had joined way back in the early 1980s. Westfund offered so much more for less cost. Claims are always handled quickly and efficiently and Westfund staff are more likely to remind me of what I can claim rather than tell me what Isn't covered. It is easy to contact staff who are always friendly and helpful and I really like that it is a not for profit fund with no shareholders and the CEO is not paid an obscene salary. When they make a profit it is shared with members. I've never heard of another fund which does that.

I have been with Westfund for nearly 12 months and am so glad I changed health funds. I had an unfortunate accident and my claim was handled with efficiency in good time. Westfund gives excellent value and great service.

We were with Westfund many years ago but on moving interstate we had to join another fund (this has changed now). Medibank was becoming more expensive with less returns. So good to be back with Westfund, where they are very helpful and efficient ie if a callback is requested they actually call back, not like so many other companies who do not bother. Coverage is very good on all products.