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39 questions from our users

Annette L.

Annette L.asked

453L Bottom Mount

I have a bottom mount fridge freezer, can I remove the freezer door without removing the fridge door first?

No answers
Dave

Daveasked

WBE4500WA (White)

I bought the WBE4500WA in June 2016. I had no problems until about 10 days ago. The fridge compartment got warm. I called a local repair person. He took out the plate at the back of the freezer and used a heat gun to melt the ice on the coil - about one third of the coil was iced up. He said it could happen again in a few days or it might not happen again for a year. Six days later the fridge compartment was warm again. We took off the plate at the back of the freezer and melted the ice with a hairdryer. Fridge cooled down again. The repair person said that it could be any one of a number of things and he could change them all one by one but despite this the problem could still recur.
So it looks as if we'll have to buy another fridge as there is no point paying for repairs if the problem may not be fixed. It won't be a Westinghouse after this experience.
I think it is quite ridiculous that a fridge should fail so soon. Our neighbours also had problems with Westinghouse fridges - had 2 or 3 that had problems soon after purchase and ended up buying another brand.
We bought our first fridge-freezer in 1981 - a Kelvinator. We had it for 17 years and it was still working fine. We only changed it because we were moving and my husband thought that the move might affect the fridge so we got rid of it. Then we had just a small bar fridge for about 4 to 6 years - no problems. In the early 2000s we bought a second hand Westinghouse from friends who were moving. We had no problems with it at all. We only got rid of it because I have back and hip problems and I wanted a bottom mount fridge. We gave the old Westinghouse to a local op shop.
Deirdre

No answers
Sally Freeman

Sally Freemanasked

WBE4500WA (White)

Have tried to remove freezer trays from freezer as per instruction brochure. they will not move. any suggestion, or is there a simple way.
Thanks Sally

No answers
Msk

Mskasked

WBE4500WA (White)

How to remove freezer drawer

1 answer
Jane
Jane

The book says to pull the drawer forward then lift the front up off the slides.

GregL

GregLasked

WBE4500WA (White)

I’ve had this Westinghouse since Dec 16, other than being a bit noisy from time to time it’s been great until yesterday, items in the freezer started to Defrost, I’ve checked the settings, dropped it to the lowest temp, clicked the Quick Freeze button. The items in the top section aren’t totally freezing and not are the ice cubes, the bottom two draws are frozen.
Any thoughts or suggestions please

2 answers
Jane
Jane

We haven’t seen that issue with ours. Our temperature settings are just set at the default. You haven’t overfilled the drawers have you? Although, ours is pretty full at the moment. Maybe try turning it off for a few hours. Perhaps a bit of ice is blocking something. Sounds like a fault. Sorry I can’t help more.

Westinghouse
ELECTROLUX ..Westinghouse

Hi GregL,
Tania from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse refrigerator.
We would love the opportunity to discuss the concerns you have raised with your model WBE4500WA.
If you wish to discuss this further please feel free to contact me at [email protected] attention Tania Ticket Number 1353551
Thanks, Tania

KirstyS

KirstySasked

WBE4500WA (White)

Since we moved our fridge has been randomly beeping like the door has been left open but it isn't. The only way to stop it is to turn it off at the switch! I was wondering if it could because it is not properly level?? I can't find my book.

2 answers
Jane
Jane

I checked my book for you. In this model it appears there are only two things that would cause the beep. 1. The door isn’t closed properly. 2. Overheat alarm. This is caused by hot food being put in the freezer. Sorry, that’s all the book says. Good Luck.

KirstyS
KirstyS

Thank you for that. I don't know if that's the issue the freezer temperature lights are flashing and it is not freezing now

Jimmy T

Jimmy Tasked

453L Bottom Mount

Can I buy this with a left hand hinge?

No answers
Mike

Mikeasked

WBE4500SA (Stainless Steel)

My led lights and lights on control panel do not work I hit the control panel when I was cleaning fridge still works so I may have damaged it?? So how do you change the lights panel??

No answers
Alison C

Alison Casked

WBE4514SA (Stainless Steel)

We had our new Westinghouse dark SS WBE4504BB bottom mount delivered new today. We plugged it in and can not get it to cool below 15deg C in either fridge or freezer. It is alarming hot every 50 mins so we have had to turn it off. It is summer and Christmas Eve and we have no fridge. Can you help us? Alison

1 answer
maldemer
maldemer

Sounds like it has dumped the refrigerant or the compressor is stuffed. Suggest you go back to an esky and ice or borrow a portable fridge/freezer until after the christmas holidays. Murphy wins again, things always fail on a holiday long weekend when everything is closed. Get the dealer to replace the whole thing under warranty or swap it for a Samsung or LG.

Len.

Len.asked

WBE4500WA (White)

Hi, just bought this fridge Westinghouse WBE4500WB-R new on 13/12/2019 and have found that the interior fan is quite noisy and runs all the time. The noise seems more of a rumble than a fan. It stops when the fridge door is open and starts again when the door switch is depressed. Had a Samsung before this and an LG for a trial period and the fan noise on those 2 was hardly noticeable. is this normal for the Westinghouse to be so noisy and for the fan to run all the time?

1 answer
Kelley R
Kelley R

The fan on mine doesn't run all the time, but when it does you certainly notice it. Might be worth contacting Westinghouse.

Dragana

Draganaasked

WBE4500WA (White)

WhatS number is it suppose to on QUICK FREEZE

No answers
Ataloss

Atalossasked

453L Bottom Mount

Have had this fridge 3.5 yrs been a great fridge. past few days finding the freezer not working properly even after adjusting the controls. What else could be the cause.....cheers

No answers
Natalie

Natalieasked

WBE4500WA (White)

I am having alot of problems with setting/adjusting the temperature for my fridge & freezer. My freezer is the right temperature but my fridge isn't cold.
It's 3 years old

1 answer
Westinghouse
ELECTROLUX ..Westinghouse

If you wish to discuss this further please feel free to contact Electrolux on 1300365305 or [email protected]

Colin B.

Colin B.asked

WBE4514SA (Stainless Steel)

We have a Westinghouse fridge that is not cold. The freezer seems fine.How do you get it fixed? We got it from the Good Guys. Its not that old.

No answers
Donna T.

Donna T.asked

WBE4514SA (Stainless Steel)

My fridge has stopped staying cold the freezer is still working only brought it last june model wbe 4514sa
ca you help maybe a good reliable repair man in the knox area vic

1 answer
Westinghouse
ELECTROLUX ..Westinghouse

Hi Donna
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your Fridge
If you wish to discuss this further please feel free to contact me at [email protected] attention Denise Ticket 1074132
Thanks Denise

Rosemarie

Rosemarieasked

WBE4514SA (Stainless Steel)

Why is my vegetables freezing in the vegetable compartment and where is the temperature control button. Currently when I open my fridge the temperature is 0, 3 and 7 and there is no dial to turn it down. Can you please help me.

No answers
Damian S.

Damian S.asked

WBE4500WA (White)

Firstly, we would like to know how to fit the bottle storage bin with fingers to the door as the part we have seems to be too wide.
Secondly, there wasn't a bottle rack included in the fittings with our refrigerator parts.

1 answer
Westinghouse
ELECTROLUX ..Westinghouse

Hi Damian S,
Linda from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the fridge.
If you wish to discuss this further please feel free to contact me at [email protected] attention Linda.
Thanks

Susana

Susanaasked

WBE4514SA (Stainless Steel)

Why is the fridge suddenly stop being cold, and the freezer still ok, the fridge is only a few months old, is any way to graduate the cold?thanks.

1 answer
Ben
Ben

I don't remember saying there was a problem with the coldness of the fridge or freezer, the problem was that it was near impossible to open the door as it seem to suck itself closed and I could see us pulling the door handle off. The fridge was also very noisey when running.

Rebirthcarver

Rebirthcarverasked

453L Bottom Mount

Not happy Jan. This appliance is less than 3 years old and the top refrigerator unit lost cool over 2-3 days. Food spoiled and we rushed out to buy a large bar fridge to transfer the cool items. Frozen was transferred to a chest freezer. Defrosted the fridge over 24 hours. Turned fridge back on. It cooled for 2-3 days. We drained the water tray and the heater was operating. Nek Minnet lost cool in top of fridge. Freezer still operating but don't know how efficiently. Throw away society usually sees white goods chucked after 5 years. After this short life? I'd love to get a response from Westinghouse as to remedial action

1 answer
slickd1
slickd1

Same problem here. Did you ever get it fixed?

Tiger

Tigerasked

WBE4500WA (White)

Please explain how I adjust the temperature settings for the fridge and freezer sections of my fridge. If for example, I want to set the fridge temperature at 3C, will the control panel light up 10 and 7 below the 3 on the panel?

Thankyou

Colin

2 answers
Rebirthcarver
Rebirthcarver

Same question from me as well. I'm tech savvy and this feature is useless and not explained.

Tenneil M.
Tenneil M.

Interested as well as freezer for works perfectly but my fridge is not cooling. Approx 3 years old

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