See the Best General Merchandise Shops in 2022 as rated by Australians on ieatwords.com.au.
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Reviews

  • Product Quality
    1.4 (789)
  • Return Claim MadeYes (326) · No (700)
  • Shipping
    1.4 (687)
  • Warranty Claim MadeYes (130) · No (813)
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Margaret B
Margaret BSydney, NSW
  • 4 reviews
  • 2 likes
  • Verified

Thieves.

published

I purchased earbuds in September 2021. Due to COVID I patiently knew it would take a while to get to Sydney. The item arrived in Australia and I received no notification that it had arrived at post office by card or email that it had arrived. It had been sent back to the Mascot depot and sent back to company. I then got an email from Wish saying it had been returned. I tried to contact them to discuss the matter. I got a answer robot. No options for questions were available for delivery difficulties. Used a different question to get a person to discuss the situation. They dismissed me saying it was outside of 30 days and just disappeared. I am out of pocket and stranded.



Shipping
1/5
Incentivised Review No
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Kev
Kev
  • 2 reviews
  • 2 likes

Shocking quality, and an absolute rip off

published

Cheap junk!!! I paid $18 for this, it's all crumpled and very inferior product, probably only worth $2, I will never use wish again!!!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Maurice C.
Maurice C.
  • 2 reviews
  • 1 like

Delivery

published

I was not told until after I purchased that my Parfume ordered on 18 Mayember might arrive by 10 January AND yes it’s 3 days to Christmas- NOT here yet

Shipping
1/5
Incentivised Review No
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chris
chrisGreater Melbourne (Inner), VIC
  • 3 reviews
  • 4 likes

liars and thieves

published

wish are thieves, take your money, dont give product, thieves, dont use them, liars, unprofessional, useless, keep your money, no product

Product Quality
1/5
Shipping
1/5
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Lynne
LynneGreat Southern, WA

Shoe swifty

published

Two pairs of shoes. Same size. One pair three cms bigger than other. Won't refund money. Not at all happy

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Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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sue31
sue31Murray Region, NSW

No order details or product

published

I bought items from Wish, can’t see my order anywhere hasn’t arrived yet, customer support says go into my app and look up My Orders there is nothing there, they took my money but no product or tracking number, then they send you a message query resolved Nothing resolved as yet still no order details or package They shoul be shut down .

Incentivised Review No
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Alex H
Alex HSouth East Queensland, QLD
  • 2 reviews

A total sham

published

Ordered two unicorn special alarm clocks
What turned up was an ordinary unicorn and a vampire diaries one
Can’t access account now, phone number they give us discontinued and no answer to emails
I would never use the company again, beware !

Product Quality
2/5
Shipping
3/5
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Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.



Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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West
WestSydney, NSW
  • 8 reviews
  • 3 likes

Better than I thought

published

I have been using Wish for a while now. The products are of the quality of what you find in Australian discount stores. Postage is pretty fast and the only time I had a product go missing they refunded me within a few hours.

Product Quality
4/5
Shipping
4/5
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Item didn't arrive. Customer service useless.

published

They are USELESS! An item ordered didn't arrive. The tracking information supplied came up with 'error'. I emailed Wish about this but they just said to re-try the tracking information within the app. This made no difference. I asked them to look up the item in their system and they just kept re-directing it back to me.

Incentivised Review No
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Ret
RetSouth-Eastern Region, NSW

Order never received

published

I ordered an item and never received it. No customer support. Don’t waste your money!! Reading the reviews, I can’t believe they are still in business.

Product Quality
1/5
Shipping
1/5
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Danny Rault
Danny RaultGreater Melbourne (Inner), VIC

Absolute rip offs.

published

Bought a $38AUD item was charged $115AUD for shipping.
The item was small and not fragile.
Will never again purchase from these charlatans.

Product Quality
4/5
Incentivised Review No
Warranty Claim MadeNo
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It's like tossing a coin.

published

It's like tossing a coin as to whether you'll get what you thought you might. I bought 23 items over a few weeks and 12 were NOT what I was expecting. Wrong or faked pictures, inadequate/misleading descriptions, and in most cases, truly appalling quality, not to mention the dodgy product selection system!!! I tried complaining once; that was enough to see I was going to get nowhere.
Can't complain about the delivery though... TOP NOTCH, even promptly refunded for non-delivery.

Product Quality
2/5
Shipping
5/5
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Uzair Khan
Uzair KhanNew South Wales
  • Verified

Brought 3 Mini Fans all Broken

published

I brought 3 mini fans all 3 are broken so because I complained I’ve been flagged & not allowed to talk, WISH is a scam

Product Quality
1/5
Shipping
1/5
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Unsatisfactory

published

I shopped on Wish a few months ago but I haven't recieved my order yet. And I dont think its coming. There is NO customer support. Few years back, when I started shopping at Wish, I used to receive my orders within the expected delivery date. But I think they dont care about deliveries or customer satisfaction anymore. Based on my recent experience.I dont think I will shop again or recommend it to anyone.

Shipping
1/5
Incentivised Review No
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Max
MaxHunter Region, NSW

All the positive reviews are paid reviews

published

Don't even Think of purchasing anything, I wish there was Laws to ban this Site in Australia. Less said better!

Incentivised Review No
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Gail
GailGreater Melbourne (Outer), VIC

Impossible to get consistent response to a query

published
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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Phung B.
Phung B.
  • 2 reviews
  • 1 like

Buyer beware, DON'T BUY ANYTHING FROM HERE!

published

I bought several items from Wish. I've spent up to $150 because you are paying postage for each item you purchased. The items are cheap for a reason. It doesn't look or feel nice as it looked in the photos. It looks cheaply made and can be a cheap version of what it looks like on the website. This website is catfishing for fools. Buyer beware! Don't shop here. I am never gonna buy from here again and I am telling you please please please don't fall for this trap.

Product Quality
1/5
Shipping
1/5
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MJB
MJB
  • 3 reviews
  • 1 like

Very disappointing

published

I ordered about $70 worth of items (5 weeks ago) and $50 postage and now wish has refunded order with no explanation and I lost $50 for the postage. I would be very wary ordering from wish and I will never order from them again

Incentivised Review No
Warranty Claim MadeNo
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JHB
JHBSydney, NSW
  • 3 reviews
  • 2 likes

Misleading photos

published

Ordered two items.
1. Cotton/Linen Shorts - XXXL but Large at best (39cm). 99% cotton. Waste of money.
2. Microfibre towels (5) - photos showed large towel with two hands using it and folded over 3 times. Got towels but my stretched hand fits whole towel. Joke. Just wasted $30. Never again.

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Product Quality
2/5
Shipping
3/5
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Penny
PennyGreater Melbourne (Outer), VIC
  • 5 reviews
  • 5 likes

Items don't show up

published

Items, no show. Despite following tracking, when you try to let them know it's still not here they say you've reached your 30 day limit so "too bad". No way to contact, no refund and tracking says item is still on it's way some 16 weeks later.

Shipping
1/5
Incentivised Review No
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Wish steal your money

published

Do not buy from Wish They do a number of shoddy things. From my first experience they underprice an article then when you pay it is suddenly unavailable. Then it takes ages to refund. My last and final experience was that I contacted them with information about an item that did not arrive within their stipulated timeframe. Then because, according to them, I did not give enough information, they stole my money. No refund. So disreputable.

Incentivised Review No
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Ray Cosier
Ray Cosier
  • 3 reviews
  • 1 like

Worst online Shop Ever !!!

published

Had multiple problem with orders, misrepresentation of products poor quality not matching description and misleading pictures of products & deliveries never arrive and no response to email enquiries

Product Quality
3/5
Shipping
3/5
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Lili C.
Lili C.Sydney, NSW
  • 2 reviews
  • Verified

The customer support fixed the problem

published

When I did the selection Size automatically showed Coffee and the color I chose White and the picture on the order is white. Now the color I have received is Coffee. I messaged Wish support, they replied that the item is right, I ordered Size Coffee. Size is not Color

Product Quality
1/5
Incentivised Review No
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Never had any issues with payment or delivery time

published

Great products for what you pay delivery fast on time and no issues
Options for fast delivery good choices thanks

Product Quality
5/5
Shipping
5/5
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katie starke
katie starkePerth, WA

Not worth your time or money

published

brought one item, double checked the address but for some unknown reason the delivery address got changed in their system to an old address. The second item i brought had the correct address but never arrived. Wrote to their help section which simply said; contact the post. have a nice day !.
Never purchasing from this company again.

Product Quality
1/5
Shipping
1/5
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