Ticket: CAS-224327-G9Q4P0
Received adapter in the mail within the stated delivery period. Was really looking forward until i tried to set it up. Despite calling help desk and after multiple follow up emails (no reply until i threaten to bring this matter via this feedback), i am still stuck with what seems like a defective product, unable to receive or make calls. There are many alternative products but i chose WorldSim because I thought I could rely on a BRAND but I have mistaken. On hindsight, i should have chosen a cheaper alternative. Personal opinion is to avoid this product - there is obvious reason why it is on offer! I requested for a refund and it was silence since...

The shipping process took about 3 weeks.
When I arrived in Canada, the network wasn't available and it was told me the problem would be fixed in 12/24 hours.
The next day, Sunday, no service again. In the chat they told me the service would probably be able by Monday, so another 24 hours late. I complained that I wouldn't buy again from them and ask for my money back and they didn't even bother to answer. Bad client service.

After writing the review, they sent me an e-mail and I was refunded. But I had to write first a negative review before they answer me properly.

WORLLDSIM service has been outstanding as I travel the world. It provides all the connectivity one could use at reasonable prices. It is much more economical than a monthly subscription if you are not a heavy cellular user. Well worth the price to use during your travels.

Customer support by Chat or e mail is extremely fast. Ken

I received the following error message after purchasing a bundle;

"Your order has been placed, But we are sorry there is an error processing your order. If you do not receive order confirmation email within 24 Hours.
Please contact our Customer Service team and mentioned your this reference number:200083296
We will process your order. Thank You!"

In almost 48hrs there has been no response to emails besides auto response. The bundle I purchased has not been activated. Chat gave no concrete feedback.

Needed this service for a 4-day trip and not getting a resolution in three days is pretty frustrating.

This is fake side .. don’t apply any SIM REQUEST.. word of cheating company. Beware from this fraud and fake company.. they will take your money in account.. please be careful

I bought the World SIM so that I could send and receive SMS and make calls using my US SIM while traveling Europe. Phone is a Galaxy S8. SMS does not work. Chatted WorldSIM and they say SMS is not supported (contradicting their own web page).

Also, when I tried making calls using the adapter, I could hear the person I was calling, but they could not hear me.

Can't call. Can't text. Only function seems to be as a caller ID for the SIM in the adapter. Does not work as advertised and not worth the money spent.

Well I ordered a simcard Sunday. And till today Friday I still haven’t received a confirmation email (after talking with 3 different staff members on different days, I will add the last conversation with ohh so lovely Matt, who apparently thinks I’m his friend from school the way he addresses to a client having a issue) And even after his promises.... guess what, I’m still waiting probably they couldn’t find the send button.

I would give a 0 star if possible. I have had a Worldsim card for over a month. It was open the day I received it. I was told it would be just fine. The card was then activated by WorldSim, but NEVER worked for me. They only wanted me to keep trying different phones. I had a phone that was approved for the country I was traveling to. They couldn't understand that I was ONLY traveling with a basic phone. I then had to leave and my family continued to try to resolve the issue. The company refused to refund the unused balance as their return policy states. They took hours and hours of time with "Try this....." which never worked. We even offered to not worry about the cost of the card. This company is worthless.

Sam was very helpful. He guided me and informed me about all the questions I had. Very professional help! thank you sam for your help and the discount code. Cheers!!

Bought the SIM in 2018 (already then a problem, limited use from it). April 2022 added a data bundle and talktime top-up. Activated this telephonically (previously a problem, thus did everything I could to smooth use) prior to leaving my home country. Made one call (thus 10 British Pounds), could not use the data (another 13.51 British Pounds). When contacting WorldSIM, I was told the data was for the wrong country (could not use it in Germany). The choice was made on the web (see screenshot), due to the fact that "can be used in the following countries" mentioned). I challenge WordSim to put this review on their website.

I bought a 4G data bundle to use in France and it never worked properly. The connection was 3G and not 4G as promised, very slow and very unstable. Worldsim's customer support and tech support were completely unhelpful. After two days of struggling with the card, I finally reached tech support only to be sold that the data bundle was used up. Requests for a refund of my time and trouble were refused. I would not do business with the company again.

Been to Europe march 2022 and for the first time tried the WorldSim with a Data package.
Back home the service personnel were very helpful in helping with buying credit and activating a data package (Europe / 4 GB / 30 days). In Europe things immediately worked and I'm happy I was online everywhere I went. Thanks for this service. I only hope the data packages prices go down a bit in the future ;-)

I've got panic over my expired SIM card and most of my important people I've known knows that number. And which i haven't been travel for so long. There global SIM card provide 24/7 customer service help by Ethan. Ethan helped my to ease the tension. Even though the process he eager to guided and advise... Thank you to Ethan & Cathy, Keep up the good work team!!