Youi Car Insurance Questions & Answers (page 4 of 9)

Hi Pupa, Your renewal would be due 1 year to the day that it commenced, to confirm that date I would need your policy number or you can call on 139684 and one of our team will help you. We always email your renewal documents prior to the date so keep an eye on your email if you think the time is getting near. Merry Christmas, Sue.

Hi Alex, first off – Congrats!! Hope bubs is happy & you’re recovering well :) We don’t set any specific limits here & just ask that you follow your doctor’s instructions, I’m sure they’ll be able to give you a range. Hope this helps!

G’day Snooze, sounds like an awesome holiday! We can offer cover for your car off road though there’s a few things to keep in mind. We don’t cover on official 4WD adventure parks (they’ll usually ask you to sign a waiver on entry so you won’t miss it). We also expect that you’re using the car as per the manufacturer specifications (i.e. the car is designed for off roading/ 4WDing). Finally, whilst we cover for damage incurred off sealed roads, our roadside recovery vehicles are only 2wd so if you break down off the beaten track you may want to check out additional roadside cover or a trusty friend with a winch. Hope this helps & happy travelling! - Ella

All insurance companies look at things differently & they may ask questions about driving history. It would just be calling & going through the quote, lots of factors come into your cover, not just your licence history. Hope this helps. Sarah

Yikes Tehine that doesn’t sound like a great spot to be in, sorry to hear about the accident. While we’ll act on our client’s behalf if they’ve lodged a claim & fulfilled their obligations, we can’t force them to do this. It’s tough to say how long a review could take as it varies wildly depending on the information we’re waiting for. If you send me your contact information to [email protected] I’ll give you a call. There's always options available to you so I'm hoping we can find the right one :)

Great question Terry! You do have choice of repairer as part of your policy. We have a network of trusted repairers who we’ll use as a first point of call; They’ve got proven records & we can guarantee their work. If for any reason you’d like to go elsewhere, we just get a quote from them & providing pricing is within reason that’s no issue at all though we can’t always offer a guarantee on their work. Hope this helps! - Ella

Ah sorry I didn't clarify there. Youi offers a guarantee on repair work for the life of the vehicle, in addition to any warranty from the repairer. Parts warranties would be as per the manufacturer. Hope this helps! - Ella

Hi Terri, its Robyn here. Our terminology is “in or out of cover periods”. If payment is unsuccessful we continue cover for 14 days from the due date. After the 14 days the policy is in a period of no cover, cover will only be resumed from the date a payment is received. I’m unable to comment on your daughter’s situation in the forum, still I’m hoping to hear from her today to work through the confusion. Cheers Robyn.

Hi Doug, the car hire option is only available in Australia for Australian policies. Sadly, it’s not a worldwide policy. Thanks for your question. Regards Koppo.

Good question Tina!
As you found out before I called, it depends on the circumstances. Quote often, other drivers are covered but additional excesses would apply if they are not listed on the policy as drivers. The way around the excess, as you already discovered, is to add your grandson as a listed driver.
In some cases, we will not cover a driver under a particular age (some high performance cars for example) unless they are listed on the policy as a driver. If ever you are in doubt, please call & we can check your policy for you.
Cheers, Jeremy

Thanks for getting in touch Tania. We can change the details on your current policy or if having two cars we could set up a new one, either way is possible. Flick me a DM with your details or give 139684 a bell & we’ll get it done. Robyn.

Hi Ali, yes you can do this via the online policy manager. If you have any issues or need help quite simply call our customer service team & they will be able to assist you in a few minutes. Regards Koppo.

Good question Lacey.
It’s a very fast and easy process.
Please call us on 1300250748, and request an “Incident Summary Report”. We’ll need to identify you first & check your email address. It’s that easy!
Alternatively, I can send it for you? Call me on my direct line 07 31563531, or email [email protected]
I’d be more than happy to send the report.
Cheers, Jeremy

Gosh there’s some bad apples about Kathy, sorry to hear about your car! We’re usually able to waive the excess after we’ve proven liability & identified the at fault party, though something like a police investigation can cause complications. Are you able to send me your claim number in a PM? I’ll give you a bell to see if we can remove that excess for you. Thanks! - Ella

Hi there Matthew, I’m happy to help with that, are you able to DM your best number & I can give you a buzz to organise. Sarah

Lesley you’ve absolutely made my day with the chat! Insurance is definitely an area where it’s always best to ask the question & make sure you know what’s going on so kudos to you for reaching out. That particular question just shows us the circumstances under which you set the policy up. Once it’s started we don’t change what’s captured & the “true” location of the car is noted under “overnight parking address”. Thrilled we got to clear it up & you’ve got all my details if there’s anything at all I can help with. I’ll make sure I send a photo of my little fur-head too :) - Ella

Hi Leigh, yep we can do that real quick. Give us a call on 13 96 84 or message me through your policy number & we’ll get in touch. Cheers Josh

Hi Kerry, we take your info each year & assess it against our current underwriting, which in turn will impact the premium. I’d been keen to have a look into it for you & confirm the best price has been offered, DM your policy/details & I’ll be in touch, Robyn.

No need to worry Dawn, you don't need a car to show. If you're in this situation just give us a call & we can help out. The number to call is 13 YOUI, I hope this all makes sense. Sarah

Hi, there’s lots of options here depending on the incident, what’s happened & much more. If you call our claims team we can do an assessment for you, that way we can get an idea of costs & also explain your options. Our claims are on 13YOUI. Sarah

Hi Jimmy, when cancelling a Youi policy outside the cooling off period the cancellation fee would be up to $33. The fee is deducted from any refund owing as not debited from your account. If you have any further questions, please DM me & I’ll give you a bell. Cheers Robyn.