After 13 continuous years of insurance with another provider I’ve now swapped to Youi based on the customer experience and comparable price. Great customer service / awesome sales advisor experience. Will be recommending Youi to friends and family.

Easy to set up. Good customer service given. I refer others to try Youi. Very competitive with their rates. All my questions were answered. I am covered by a policy that suits me now and can easily be adapted later.

I have now had the policy for a day and breath a sight of relief to be covered by a policy I hope I won't have to use. I was helped by a two different customer servicee people who were very helpful and patient with my questions. All was mailed to me but I did not see until I left a message and noticed Dani had already completed all yesterday. Thank you

Was looking for house insurance, after about 10min spend in Q and another 5 wasted with the operator, to get told that they can't cover me because... I'm to close to the "sea". Closest beach or creek is 7km away according to google maps (WTH?)

I have been a YOUI customer for quite a while now with various policies. I had changed my contents insurance to another provider a few years ago because they were cheaper. I received my yearly renewal and found it had increased by roughly $140pa from last year so decided to see what YOUI would cost. From beginning to end of the phone conversation ie from quote to acceptance the YOUI consultant, Ruth was amazingly helpful and knowledgeable. Very happy to have all my policies in the one place and bonus saving roughly $300 a year.

Tyson from Youi is extremely professional, helpful and respectful. I highly recommend him for your insurance. Best price and service I have ever experienced with an insurance company. Thanks Tyson

Do not take insurance with YOUI. They do not cover natural calamities and try to refuse your claim by citing poor workmanship, even though its caused by storm. They do not make you aware at the time of selling you the policy. If you dispute the claim citing incorrect reason, they find a new reason to reject your claim. In the end, they simply want to refuse your claim.

I have over 7 policies with Youi costing around $6500 per year. Our house had water coming through the walls, roof & floors in the recent storms. This caused all sorts of damage. The Youi assessor came out and said we have an old house that doesn't meet up with todays building standards. The pitch of the roof is wrong etc. I wonder if it burnt down whether it would be insured because of the pitched roof or it had old wiring. The roof looks normal to me. House has never leaked before. Waste of money. Why do we pay these leeches. It will cost them in the end because I'm changing all my polices to another insurer.

Please, choose a different company. I've been with youi for a while now, when I made a claim, from the start they tried to find ways to get out of paying. The point of having insurance is so you don't have to stress about things happening. I wish I chose a more reputable company. I've paid every month, even after the incident, to not be covered. Thank you youi for taking my money, and screwing me over.

Have only just taken out this owner contents insurance
I spent a delightful few minutes with the lovely operator setting up
just what I wanted I find all Youie staff extremely easy to deal with

Currently with NRMA insurance paying $1700.00 per annum got a quote from YOUI to be told the premium would be $9000.00 per annum. Their adds quote that they are saving everyday Australians money on their insurance. Not sure what they are doing.

Had a car claim with Youi a few years back and raved about how easy they made it. I've just changed my home and contents policy to them, and saved $520.00! I read all the Product Disclosure Statement and compared to my current provider, and was satisfied I wasn't going backwards in cover. Got 20% saving on due to vehicle being insured at the same address.

Been a customer with YOUI for 2 years, made no claims or calls. When i wanted to cancel my policy, the guy I spoke to over phone reduced my premium without my knowledge. When I cancelled my policy anyways after 1 day, they calculated my prorated outstanding balance based on the reduced premium. Such crooks who dwindled me out of 100$. Customer dis-service at its best.

Yes very easy to set up very friendly and helpful easy to understand mind at ease now good price very happy with youi insurance company would recommend to family and friends

Paid 1200 dollar excess and was told I will get it back when claim is complete.house exploded full of sewage (council's fault).didn't get a call back so decided to ring them 18 months later only to be told council weren't liable(They paid out neighbours house with same problem) and I've done my 1200 and my no claim is gone.

Spoke to Stuart Cordingly who was extremely helpful and patient with us to work through changing four policies to Youi. The savings were amazing as we are going to save $1400 per year. As pensioners we really appreciate any saving day to day. Have highly recommended Stuart and Youi to family and friends as we can’t believe how much we saved. Also the rewards of cheaper petrol were a surprise too. Very happy customers

I rang Youi Insurance and spent 30 minutes 18 December 2022 going through the criteria only to find out the policy was going to cost $1,402.10 for $125,000 cover. I finally bought a policy with RACQ for the same cover for only $316.76. I don't understand why YOUI have such good reviews.