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- HydroTap Classic
- Verified purchase
Works OK but will wake the household
Brand new G4 BCS ... functions perfectly but VERY NOISY. Should be a warning on the sales brochure. Fan comes on intermittently for 5 to 10 minutes separate to water use
Be warned, certainly not a purchase we feel good about
Purchased in October 2021 for $4,849.00.
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SimonHobart, TAS
- HydroTap Classic
- Verified purchase
Not suitable for home
I bought the classic hot cold and soda water Zip Classic product. I was tossing up between the ZIP and the BILLI. I wish I bought the Billi. It is SO LOUD it is like having a 747 in the kitchen every 10 minutes as it heats and cools.
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DianeSydney, NSW
Love the convenience, good service
I've had my Zip for about 5 years and absolutely love it so when the hot water pump failed and I had to go back to using a kettle while waiting for the repairman I was really disappointed (a first world problem I know!).
I have the G4 Boiling/Ambient Residential tap and I find it incredibly convenient to grab hot water into a pot for boiling, ready for pasta or any other dish. Its so much quicker. Also, having clean, filtered water on tap without the chlorine and other nasties is great. The convenience of having it just there near the kitch...Read more
en sink is brilliant. I did learn that its not quite "instant" hot water though as it has a tank for the hot water which you can deplete if you keep running the hot water (to fill up a large pot for example) and then need to wait a little while, while the unit heats up the water again. I'm not sure how big it is but I'd say around 3 litres. Recently, after 5 years of use, I did exactly this, ran the unit until it depleted the water and waited for it to heat up which it sounded like it did but when I pressed the hot water button no water came out. The hot water pump had failed so perhaps running it "dry" may have contributed to its failing? I called service and was informed of the callout fee and was a little concerned that it might be an extremely expensive repair to replace the hot water pump but was happy to learn the repair including callout fee, parts & labour was around $300. The serviceman was prompt, and performed the work quickly.Purchased in November 2021 for $1,600.00.
1 comment
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lee9011Sydney, NSW
- 2 reviews
ZIP Hydrotap HT1784 Nice, but not that great --- Update: great product, love it
I have been using ZIP hydrotap for about ten years in office, which is impressively good. This is main reason why I chose to get one, HT1784 installed at home during recent Kitchen renovation.
The installation was done yesterday by plumber, and it works ok so far, however, a little bit disappointing since I can feel the noticeable temperature difference of chilled water from my HT1784 and the other zip BC taps in office, which is really chilled, and you can see condensation along the glass and you can feel chilliness through your palm. And chil...Read more
Purchased in November 2021 at Winning Appliances for $3,400.00.
1 comment
After my submission of this review, in the last a few days I kept wondering how this happened since it seems to me that ZIP product get a quite decent quality. So I kept doing my investigation further... Read more
after setting menu comparisons mentioned above. And guess what I found! Last night I started checking the connections and pipe lines, and surprised at the hot and chilled tubes cable tied together loosely. I assume that plumber tried to do a nice and tidy work, which is nice. However, quite common sense, this would warm up the chilled line. After I cut off the cable tie, I do enjoy my chilled ZIP water now. p.s. As an engineer, I did a little bit further finding this morning this morning. I am surprised that the office ZIP hot/chilled tubes are tied together in a similar way. However, I assume their tube get much better thermal insulation materials. So if ZIP could apply the same or similar material into their residential product line, would be perfect.Similar opinion? Write a review on ieatwords.com.au!
KevinGreater Melbourne (Inner), VIC
Great product
Great product, no problems, never missed a beat, The unit looks great, We have 5 of these units servicing our entire site of 350 people and not one issue since they were installed.
Purchased in May 2021.
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MargotSouthwest, VIC
Best product ever and healthy
Great service and product the Co2 is the best part and no kettle to clog bench a very happy consumer do not think I could cope without my Mr Zip
Purchased in September 2021 at Zippy.com.au.
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Jo RyanGippsland, VIC
Love my Zip HydroTap
Love how my zip tap is seamless in my kitchen (barely notice its even there) but my most used appliance. It never fails and there follow up service is A1. Thank you zip hydro :))
Purchased in August 2021.
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JeffSydney, NSW
Enjoying my new zip hydro tap
Upgraded to the new model after 10 years of faithful service
The new model is going well it certainly is more compact but that comes at a price of an increase in fan noise and the need to exhaust the heat the installation guy was excellent and certainly explain what the need for a vent was all about overall I am looking to get another 10 years of faithful service from my zip hydro tap
Purchased in September 2021 at Winning Appliances for $3,400.00.
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BiggestguySydney, NSW
- 5 reviews
Great Product and great service
We have used this product for six years and it has always performed reliably. It is indispensable in our kitchen and is used several times every day.
When it developed a leak from the water inlet connection recently, the company responded swiftly and their technician arrived punctually and performed the repair without fuss.
We unreservedly recommend this product.
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Find out how Zip HydroTap Classic compares to other Water Filters
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Fantastic
We are extremely happy with our selection BUT we missed out on our $300 cash back.Have called but was told that it wasn't registered in system so we missed out.
Very disappointed in out come.
Purchased in January 2021 at 8 Appliances.
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Love my Zip Hydro Tap!
The family having the convenience of boiling chilled and sparkling water on tap! Saves money on buying endless bottles of sparkling water. Instant boiling water a boon when cooking too!
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Exceptional
No Kettle, always ready. the one I would not live without. Glad I have ambient cold and not chilled, but can be a bit warm on hot days, so need to run off some water first. technician comes annually to change the filter.
Purchased at Harvey Norman.
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PerthPhilPerth, WA
- 24 reviews
Terrible customer service
In July, I had a repair technician come out to fix a fault and during the process was up-sold from a simple repair to a $700 annual maintenance contract on the basis that it would cover me for any further faults (parts and labour) during the following 12 months. During the repair, the water pipes were re-installed incorrectly and wrap around the extension pipe for my vegetable spray. This is also pulling at the ZIP tap feeder pipes.
I have tried multiple times to get someone back to effect what should be a fairly simple remedy with no success...Read more
. So I am now four months into a 12 month service contract an unable to get ZIP to honour their service warranty. What is the good of a service warranty if you cannot get someone out to service your equipment. At this rate, the warranty will expire before I can get a technician back out!Purchased in July 2021 at ZIP Heaters for $700.00.
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Absolute waste of money
I live in the UK. We had the zip tap installed in our new kitchen 6 years ago. Right from the beginning, the push button was a bit fiddly but since the tap worked fine we let it slide. We were happy with it for about 2 years and then, it broke down. I called customer service and when they told me how much it would cost to fix (around £250) this is after shelling out about £1200 for the tap itself, I was shocked! The lady on the phone also mocked me for believing the bad reviews on the internet!! I couldn't believe it as here I was with a newis...Read more
h broken Zip tap and she was insisting the reviews for frequent breakdowns were not true. Anyway, I paid to get it fixed and a year later, we are back to square 1 with a broken tap. I'm dreading even calling them because of my horrible customer service experience. I seriously don't know why they are still selling their rubbish taps when others are making them cheaper and by the looks of it, better. DON'T BUYPurchased in January 2021.
1 comment
Gary K.Zip
Hi RNR,
Thank you for your feedback and we're happy to look into your concerns that raised. We've sent you a private message requesting more information so we can assist you further.
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DavidSydney, NSW
- 2 reviews
Do not buy
Very bad, will break down every 6 months & they will charge you 900 for a service a complete waste of money. Do not buy it. Water taste funny & leaks water. Sitting there unable to use it as I cannot afford to fix it 2-3 times a year. You'd be regretting it if u brought it,, I am
Purchased for $5,700.00.
1 comment
Gary K.Zip
Hi David,
Thank you for your feedback and we're happy to look into your concerns raised.
We've sent you a private message requesting more information so we can assist you further.
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Find out how Zip HydroTap Classic compares to other Water Filters
Know better, choose better.
Can’t get a decent cup of tea!
Purchase in November. Wanted to streamline my kitchen. Water comes out at 75 degrees tops. Had the service guy come out and he said that’s the best we are going to get !!! It’s advertised at instant boiling water! $3500 and it’s useless. False advertising! Will be taking it further
Purchased in November 2021 at Domayne for $3,500.00.
1 comment
Zip Water C.Zip
Hi Susie B
Thank you for your review. We really appreciate the feedback about your Zip Hydrotap. We have sent you a private message so we can assist you further.
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Paul LaurieSouth East Queensland, QLD
- 2 reviews
Should have done it years ago in our office
We installed the zip boiling water unit when we did a renovation on our kitchen,it is without doubt the best thing we have done to our kitchen. Just brilliant and very reasonable to run as well
Purchased in September 2021.
1 comment
Zip Water C.Zip
Hi Paul Laurie
We really appreciate the positive feedback about your Zip Hydrotap. We're glad to hear that you're so happy with your Hydrotap and also that you find it reasonable to run.
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AlisonSydney, NSW
Perfect extra for a new kitchen
We love our ziptap and have never looked back. To have boiling water on tap and chilled water any time is brilliant. After 3 years we have never had a problem and wouldn’t hesitate to recommend.
Purchased in June 2021.
1 comment
Zip Water C.Zip
Hi Alison
Thank you for your review and we really appreciate the positive feedback about your Zip Hydrotap and not having any problems.
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AndrewCentral Queensland, QLD
Great product, but it breaks down often
It is a great product when it works, but it breaks down too often. Zip did provide me with an exchange unit under warranty but after 7 months it too broke down and then Zip told me the warranty on exchange units is only 6 months ... so now it is unreliable and expensive
December 9th 2022 Update: Think carefully before you buy a Zip tap
Best thing I can do here is to just relate the facts as to why I rate only 1 star. My zip unit is installed in a holiday home so it does not get used a lot. It was bought in 2015 for $3000. It broke down twice ...Read more
within the warranty period and zip provided me with a replacement unit. Shortly after replacement the cold water pump stopped working. Zip charged me $440 for a new pump but after I queried this high cost (the pump part cost $80 and took only 15 minutes to install) they reduced it. The unit then worked for 1 month and then the hot water pump stopped working. This was not replaced as I decided I would just use the unit for cold water and buy a kettle. But now the cold water is not working either. Zip have offered me another replacement unit for $950.00. I do not live in a major centre so Zip have increased my service/call out fee to @ $300 on top of the $950. In short, if you live outside of a major centre then your service/call out fee will be higher than the $100 they quote you when you book the service. I have spoken to a number of people about my zip tap problems and feedback I have had is that if you do not use this product regularly (such as in a holiday home) it could be unreliable and prone to pump failures.Purchased in August 2021 at Harvey Norman for $3,000.00.
1 comment
Zip Water C.Zip
Hi Andrew,
Thank you for your review. We really appreciate the feedback about your Zip Hydrotap. We have sent you a private message so we can assist you further.
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RayCentral Highlands and Goldfields, VIC
Very handy kitchen appliance
Carried out full kitchen renovation in 2017 and decided to fit a Zip hot and refrigerated water tap.
It is used constantly by family members and don't know how we lived without it. It is now something that I would definitely fit again if I was to carry out a future kitchen renovation.
The only negative is the fact the refrigerated water is not as cold as what came out of our water bottle cooler. Even though the temperature is adjustable it isn't as cold as what were we were previously used to. Very small issue as we also have an ice maker that can be used if needed.
Kids and their friends love using the tap.
Great piece of equipment. The black font has been fitted into the bench top next to a black sink and looks very attractive.
Purchased in May 2021 for $3,000.00.
1 comment
Zip Water C.Zip
Hi Ray
Thank you for taking the time to complete the review. We really appreciate the positive feedback about your Zip Hydrotap. We're glad to hear that you're so happy with convenience and your Hydr... Read more
otap is constantly being used by your family members.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Mishbenasked
Hot water stopped running
1 answer
Gary K.Zip
Hi Mishben
Thank you for taking the time to contact us. To help us troubleshoot, can you please provide the model of the HydroTap via a private message so we investigate further or please contact us on 1800460222 or visit
Beejayasked
Why is the unit so noisy. Its constant and loud. Also chilled water not instantaneous. Takes a long time to come out and usually is still no colder than normal water in tap
1 answer
Gary K.Zip
Hi Beejay,
We're sorry to hear that you're having issues and we are more than happy to assist you. Can you please contact us on 1800 460 222, option 1 and one of our Service Specialist will be more than happy to assist you.
Star70asked
I’ve just replaced my Zip Tap Filter. I have flushed about 20 litres yet I’m still seeing particles in our water making it undrinkable. Does anyone else have this issue and is there anything i can do?
2 answers
Gary K.Zip
Hi Star70,
We're sorry to hear that you're having issues and we will need to speak to you. Can you please call us on 1800 460 222 and one of our Service Specialist will be more than happy to assist you.
Kind Regards,
Zip Customer Care Team
I actually had the unit serviced the day before I changed the filter (the technician advised it needed a new filter). Between the service and filter, I spent over $400.
So after flushing so much water and it still being undrinkable, I called your support and eventually spoke to 'Colin' who was helpful. Essentially he said the life of the unit was about 10 years and as ours was closer to 13 that the tank was likely corroded and there wasn't a lot that could be done. I had no idea they were only meant to last 10 years, but irrespective, I have just spent over $400 and the unit needs to be thrown out.
I think it is clearly unethical to perform and charge for a service then within days advise that the unit is essentially a write off.
On December 23rd I emailed [email protected], [email protected] and [email protected] about this issue and not one has bothered to reply. I resent the email a few weeks later and was told I was in a queue and had to wait.
6 weeks since service, 4 weeks since email. And they call themselves 'customer care'.
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Gary K.Zip
Hi Diane,
Thank you for your feedback and sharing your experience. For residential models, the tank size is 1.8L.