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Reviews

3.2

40 reviews
5
(19)
4
(2)
3
(0)
2
(5)
1
(14)
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Works OK but will wake the household

published

Brand new G4 BCS ... functions perfectly but VERY NOISY. Should be a warning on the sales brochure. Fan comes on intermittently for 5 to 10 minutes separate to water use
Be warned, certainly not a purchase we feel good about



Purchased in October 2021 for $4,849.00.

Simon

SimonHobart, TAS

Not suitable for home

published

I bought the classic hot cold and soda water Zip Classic product. I was tossing up between the ZIP and the BILLI. I wish I bought the Billi. It is SO LOUD it is like having a 747 in the kitchen every 10 minutes as it heats and cools.

Purchased in February 2021 at Harvey Norman for $4,650.00.



Diane

DianeSydney, NSW

Love the convenience, good service

published

Purchased in November 2021 for $1,600.00.



1 comment
Zip
Gary K.Zip

Hi Diane,

Thank you for your feedback and sharing your experience. For residential models, the tank size is 1.8L.

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lee9011

lee9011Sydney, NSW

  • 2 reviews

ZIP Hydrotap HT1784 Nice, but not that great --- Update: great product, love it

published

Purchased in November 2021 at Winning Appliances for $3,400.00.

1 comment
lee9011
lee9011
Kevin

KevinGreater Melbourne (Inner), VIC

Great product

published

Great product, no problems, never missed a beat, The unit looks great, We have 5 of these units servicing our entire site of 350 people and not one issue since they were installed.

Purchased in May 2021.

Margot

MargotSouthwest, VIC

Best product ever and healthy

published

Great service and product the Co2 is the best part and no kettle to clog bench a very happy consumer do not think I could cope without my Mr Zip

Purchased in September 2021 at Zippy.com.au.

Jo Ryan

Jo RyanGippsland, VIC

Love my Zip HydroTap

published

Love how my zip tap is seamless in my kitchen (barely notice its even there) but my most used appliance. It never fails and there follow up service is A1. Thank you zip hydro :))

Purchased in August 2021.

Jeff

JeffSydney, NSW

Enjoying my new zip hydro tap

published

Upgraded to the new model after 10 years of faithful service
The new model is going well it certainly is more compact but that comes at a price of an increase in fan noise and the need to exhaust the heat the installation guy was excellent and certainly explain what the need for a vent was all about overall I am looking to get another 10 years of faithful service from my zip hydro tap

Purchased in September 2021 at Winning Appliances for $3,400.00.

Biggestguy

BiggestguySydney, NSW

  • 5 reviews

Great Product and great service

published

We have used this product for six years and it has always performed reliably. It is indispensable in our kitchen and is used several times every day.

When it developed a leak from the water inlet connection recently, the company responded swiftly and their technician arrived punctually and performed the repair without fuss.

We unreservedly recommend this product.

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Fantastic

published

We are extremely happy with our selection BUT we missed out on our $300 cash back.Have called but was told that it wasn't registered in system so we missed out.
Very disappointed in out come.

Purchased in January 2021 at 8 Appliances.

Love my Zip Hydro Tap!

published

The family having the convenience of boiling chilled and sparkling water on tap! Saves money on buying endless bottles of sparkling water. Instant boiling water a boon when cooking too!

Exceptional

published

No Kettle, always ready. the one I would not live without. Glad I have ambient cold and not chilled, but can be a bit warm on hot days, so need to run off some water first. technician comes annually to change the filter.

Purchased at Harvey Norman.

PerthPhil

PerthPhilPerth, WA

  • 24 reviews

Terrible customer service

published

Purchased in July 2021 at ZIP Heaters for $700.00.

Absolute waste of money

published

Purchased in January 2021.

1 comment
Zip
Gary K.Zip

Hi RNR,

Thank you for your feedback and we're happy to look into your concerns that raised. We've sent you a private message requesting more information so we can assist you further.

David

DavidSydney, NSW

  • 2 reviews

Do not buy

published

Very bad, will break down every 6 months & they will charge you 900 for a service a complete waste of money. Do not buy it. Water taste funny & leaks water. Sitting there unable to use it as I cannot afford to fix it 2-3 times a year. You'd be regretting it if u brought it,, I am

Purchased for $5,700.00.

1 comment
Zip
Gary K.Zip

Hi David,

Thank you for your feedback and we're happy to look into your concerns raised.
We've sent you a private message requesting more information so we can assist you further.

Water Filters

Find out how Zip HydroTap Classic compares to other Water Filters

Know better, choose better.

Compare all

Can’t get a decent cup of tea!

published

Purchase in November. Wanted to streamline my kitchen. Water comes out at 75 degrees tops. Had the service guy come out and he said that’s the best we are going to get !!! It’s advertised at instant boiling water! $3500 and it’s useless. False advertising! Will be taking it further

Purchased in November 2021 at Domayne for $3,500.00.

1 comment
Zip
Zip Water C.Zip

Hi Susie B

Thank you for your review. We really appreciate the feedback about your Zip Hydrotap. We have sent you a private message so we can assist you further.

Paul Laurie

Paul LaurieSouth East Queensland, QLD

  • 2 reviews

Should have done it years ago in our office

published

We installed the zip boiling water unit when we did a renovation on our kitchen,it is without doubt the best thing we have done to our kitchen. Just brilliant and very reasonable to run as well

Purchased in September 2021.

1 comment
Zip
Zip Water C.Zip

Hi Paul Laurie

We really appreciate the positive feedback about your Zip Hydrotap. We're glad to hear that you're so happy with your Hydrotap and also that you find it reasonable to run.

Alison

AlisonSydney, NSW

Perfect extra for a new kitchen

published

We love our ziptap and have never looked back. To have boiling water on tap and chilled water any time is brilliant. After 3 years we have never had a problem and wouldn’t hesitate to recommend.

Purchased in June 2021.

1 comment
Zip
Zip Water C.Zip

Hi Alison

Thank you for your review and we really appreciate the positive feedback about your Zip Hydrotap and not having any problems.

Andrew

AndrewCentral Queensland, QLD

Great product, but it breaks down often

published

Purchased in August 2021 at Harvey Norman for $3,000.00.

1 comment
Zip
Zip Water C.Zip

Hi Andrew,

Thank you for your review. We really appreciate the feedback about your Zip Hydrotap. We have sent you a private message so we can assist you further.

Ray

RayCentral Highlands and Goldfields, VIC

Very handy kitchen appliance

published

Carried out full kitchen renovation in 2017 and decided to fit a Zip hot and refrigerated water tap.
It is used constantly by family members and don't know how we lived without it. It is now something that I would definitely fit again if I was to carry out a future kitchen renovation.
The only negative is the fact the refrigerated water is not as cold as what came out of our water bottle cooler. Even though the temperature is adjustable it isn't as cold as what were we were previously used to. Very small issue as we also have an ice maker that can be used if needed.
Kids and their friends love using the tap.
Great piece of equipment. The black font has been fitted into the bench top next to a black sink and looks very attractive.

Purchased in May 2021 for $3,000.00.

1 comment
Zip
Zip Water C.Zip
Page 1 of 2
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Questions & Answers

Mishben

Mishbenasked

HydroTap Classic

Hot water stopped running

1 answer
Zip
Gary K.Zip

Hi Mishben

Thank you for taking the time to contact us. To help us troubleshoot, can you please provide the model of the HydroTap via a private message so we investigate further or please contact us on 1800460222 or visit

Beejay

Beejayasked

HydroTap Classic

Why is the unit so noisy. Its constant and loud. Also chilled water not instantaneous. Takes a long time to come out and usually is still no colder than normal water in tap

1 answer
Zip
Gary K.Zip

Hi Beejay,

We're sorry to hear that you're having issues and we are more than happy to assist you. Can you please contact us on 1800 460 222, option 1 and one of our Service Specialist will be more than happy to assist you.

Star70

Star70asked

HydroTap Classic

I’ve just replaced my Zip Tap Filter. I have flushed about 20 litres yet I’m still seeing particles in our water making it undrinkable. Does anyone else have this issue and is there anything i can do?

2 answers
Zip
Gary K.Zip

Hi Star70,

We're sorry to hear that you're having issues and we will need to speak to you. Can you please call us on 1800 460 222 and one of our Service Specialist will be more than happy to assist you.

Kind Regards,

Zip Customer Care Team

Star70
Star70

I actually had the unit serviced the day before I changed the filter (the technician advised it needed a new filter). Between the service and filter, I spent over $400.

So after flushing so much water and it still being undrinkable, I called your support and eventually spoke to 'Colin' who was helpful. Essentially he said the life of the unit was about 10 years and as ours was closer to 13 that the tank was likely corroded and there wasn't a lot that could be done. I had no idea they were only meant to last 10 years, but irrespective, I have just spent over $400 and the unit needs to be thrown out.

I think it is clearly unethical to perform and charge for a service then within days advise that the unit is essentially a write off.

On December 23rd I emailed [email protected], [email protected] and [email protected] about this issue and not one has bothered to reply. I resent the email a few weeks later and was told I was in a queue and had to wait.

6 weeks since service, 4 weeks since email. And they call themselves 'customer care'.

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