Zip HydroTap Questions & Answers (page 4 of 13)

Hi Andrew O

Thank you for your question and we have sent you a private message to assist you further as we need additional information to help resolve the issue. We can have one of our Technical Support staff contact you to assist with your unit.

Zip HydroTap G4 Models sold after 1 Mayember 2013 are covered by a limited 5 year warranty comprising 36 month comprehensive parts and labour warranty plus a further 24 month warranty on internal tanks.

Hi Mishben

Thank you for taking the time to contact us. To help us troubleshoot, can you please provide the model of the HydroTap via a private message so we investigate further or please contact us on 1800460222 or visit

Hi Ian,

All Zip systems are tested before they leave our factory to ensure they meet our strict quality assurance standards. A vital part of our quality testing is the sanitisation process, which can leave residual water remaining in the tanks. While the residual water does not pose any health risk, the slightly lower pH of this water may result in a more acidic and less desirable taste. To adjust the pH level back to neutral and therefore remove the impact on taste, units must undergo a full filter and tank flush. When a Zip product is installed it is important to follow the initial flushing procedures to balance the water through the new filters and tanks.
Can you please advise if the system has been flush and we will send you a private message to obtain your account information.

Hi Lyn

All Zip systems are tested before they leave our factory to ensure they meet our strict quality assurance standards. A vital part of our quality testing is the sanitisation process, which can leave residual water remaining in the tanks. While the residual water does not pose any health risk, the slightly lower pH of this water may result in a more acidic and less desirable taste. To adjust the pH level back to neutral and therefore remove the impact on taste, units must undergo a full filter and tank flush. When a Zip product is installed it is important to follow the initial flushing procedures to balance the water through the new filters and tanks.
Can you please advise if the system has been flush and we will send you a private message to obtain your account information.

Hi Tony,

We have sent you a private message to assist you further as we need additional information to help resolve the issue.

Hi Phillips

Thank you for letting us know what your are experiencing and we are here to help you at Zip Water. We can assist you further if you like by calling us on 1800460222, option 1 or and we will send you a private message for you to provide us with your details so we are able to contact you.

HI Ian S

Thank you for your question and your loyalty. Can you please call us on 1800460222, and the press option 1 for our team of specialist to help resolve your issue.

Hi Beejay,

We're sorry to hear that you're having issues and we are more than happy to assist you. Can you please contact us on 1800 460 222, option 1 and one of our Service Specialist will be more than happy to assist you.

Hi Paul

Thank you for your question and we can try a basic troubleshooting method. Can you please switch off the unit from the power point for 5 minutes, then turn the unit back on. If the faults still occurs please call us on 1800460222, option 1 for our team to help resolve your issue.

Hi Michelle

At Zip we are here to assist and we can help troubleshoot the issue with your unit before determining if a service will be required by our own Zip qualified Technician.

Can you please contact us on 1800 460 222, followed by option 1 and one of our Customer Care Service Specialist will be more than happy to assist you.

Kind Regards,

Zip Customer Care Team

Our close time is at 6pm AEST.

Hi Kevin,

We have reached out to our Zip Technician regarding your question and we need additional information to assist with your enquiry. We will send you a private message so we can obtain additional information and we can also contact you at your convenience.

Hi Hamptonpark

Thank you for your feedback and a basic troubleshooting method to help, can you please switch off the unit from the power point for 5 minutes, then turn the unit back on. If the faults still occurs please call us on 1800460222, option 1 for our team to help resolve your issue.

Hi Katie

Thank you for your interest in our Zip HydroCare agreements. Our HydroCare agreements are definitely recommended for any Zip product as it ensures that your unit is being regularly inspected and maintained by a Qualified Zip Technician.

All our Zip products go through an extensive 12 point Quality Assurance check to ensure our units are to quality standards. Our Gold and Platinum HydroCare Agreements are very popular for filtered units which are out of warranty as it provides complete coverage for your Zip unit in an event any issues may arise. Being covered by an appropriate HydroCare agreement will ensure that your Zip product remains in working order as well the best quality drinking water.

If you are interested in this, please email your products Serial Number and Model Number (This can be found on the unit screen by pressing Menu > Info > Product Info) for an accurate quotation to [email protected]

If you have any queries, please call us on 1800 789 060 and press Option 4 and Customer Care team will be more than happy to assist.

Hi Bbuck,

Has anyone played with the setting recently? The hot water safety feature may be activated, can you please provide the model of the unit you have.

Please switch off the unit and unplug from main power for 5 minutes. Then reconnect power and please test the boiling water delivery. If the issue still persists, please call us on 1800460222 for further troubleshooting.

Hi Chris

Thank you for letting us know what your are experiencing and we are here to help you at Zip Water. Without knowing the details of your unit, including the age, model or the previous service history, this will make it difficult to troubleshoot your concerns in our reply. We can assist you further if you like by calling us on 1800460222 or we can send you a PM for you to provide us with your details so we are able to contact you.

Hi VCD,

Is the message, “water leak isolate mains” still appearing on the unit?

Hi ssh,

Thanks for your question, does your unit have a LCD screen with 2 buttons on either side? This will help us to determine the process on how to adjust the temperature.